TY - CHAP A1 - Hipp, Christiane A1 - Gotsch, Matthias A1 - Schwarz, Claudia A1 - Weber, Lars T1 - Identification of determinants and development of a model of productivity in the services sector Y1 - 2011 UR - http://reser.net/materiali/priloge/slo/gotsch_et_al.pdf N1 - Paper accepted for presentation at the 21st International RESER Conference, Hamburg, Germany, 2011 ER - TY - GEN A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Schwarz, Claudia A1 - Weber, Lars T1 - Identification of determinants and development of a productivity framework in the services sector T2 - Economies et sociétés, EGS, Série Economie et gestion des services N2 - The service industry significantly contributes to gross value added and employment. However, it is difficult to make generic statements about service productivity because of the distinct nature and heterogeneity of services. The present work will address productivity improvements being subject to multiple causes. Through a structured literature review of relevant empirical studies, the drivers of service productivity are identified in the context of a meta-study. All complex interactions of the determinants are presented in an illustration and a dynamic productivity loop framework is generated, taking into account the many possible factors and the heterogeneous characteristics of the services sector. Y1 - 2013 VL - 14 IS - 3-4 SP - 531 EP - 574 ER -