TY - CHAP A1 - Steinberg, Falk A1 - Rich, Beatrice Monique A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - More Illusion than Reality? A first approach to assess Perceived Quality Compared to Real Product Experiences T2 - 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality Y1 - 2014 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Peplowsky, Stefan A1 - Kawald, Anja A1 - Döbbrick, Doreen A1 - Rich, Beatrice Monique A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - What Customers want? - Determing of requirements and their relevance! T2 - Proceedings of the 18th QMOD Conference on Quality and Service Sciences Y1 - 2015 SN - 978-91-7623-086-2 PB - University Library Press CY - Lund ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Goldmann, Christine A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Product Audits – Why we don’t ask the customers? T2 - Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy) Y1 - 2016 SN - 978-91-7623-086-2 SP - 229 EP - 244 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Peplowsky, Stefan A1 - Woll, Ralf ED - Otten, Heiner ED - Götz, Jürgen ED - Pollak, Sebastian T1 - Machbarkeitsstudie zum Abgleich von Qualitätsmaßstäben T2 - Heutige und zukünftige Herausforderungen an die Qualitätswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen Y1 - 2017 SN - 978-3-96147-021-1 SN - 978-3-96147-022-8 SP - 309 EP - 327 PB - FAU University Press CY - Erlangen ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Goldmann, Christine A1 - Woll, Ralf T1 - Analysis of the need for product audit improvements in companies T2 - Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (Dänemark) N2 - Based on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared on social media platforms, and was available online for several month. Findings: The survey confirmed the theoretically determined need for research. Approximately 90 percent of the respondents have the opinion that product audits have to be developed contin-uously based on changing customer requirements. About 54 percent of the participants wish to receive methodological support because they do not know how to carry out an analysis of changing customer requirements. Research Limitation/implication: These findings are limited to the considered companies and industrial branches. Value of paper: The study shows the need for research of product audit improvement as well as the need for developing methods to compare quality scales of various target groups. This is the basis for feasibility investigations. Y1 - 2017 UR - https://www.researchgate.net/publication/322315199_Analysis_of_the_need_for_product_audit_improvements_in_companies ER - TY - CHAP A1 - Branke, Marcus A1 - Stein, Dylana A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Hettling, Laura A1 - Woll, Ralf T1 - Development of the Interests in Projects Between Regional Companies and Students in Quality Management T2 - Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018 N2 - Purpose The aim of the paper is to examine what type of improvement projects the companies in the region favor and how this focus has shifted in recent years. For this purpose, students' semester projects are analyzed in cooperation with the companies in the area of quality management. Derived from the projects and developments in the region will be made predictions to which future improvement projects companies will provide to students. In addition points are to be identified on which the students have to be specially prepared. Methodology Based on these data investigated whether the interest of companies in improvement projects has changed in the last 10 years. For this, the data are processed and grouped to see possible developments. Subsequently, the results will be compared with past and predicted regional development in the federal state of Brandenburg. From this it is estimated which future priorities could arise in the companies and on which situations the students have to be prepared. Findings The analysis shows that the projects are strongly geared on the success factors for companies, which are published in the media. It can be seen that companies want to implement the published success factors in the next 3 to 5 years. The companies are preparing for the future developments as an example increasing digitalization. Therefore, students must be able to respond to the challenges of digitalization strategies in the area of quality management. Research Limitation The results are limited to small and medium-sized enterprises considering the implementation of the improvement projects with the Six Sigma method. The results are specific to the economic context of the region and cannot be transferred globally. Value of paper The study shows that companies' focus on improvement projects has remained nearly the same over the last 10 years. This is justified by the fact that the companies investigated are active in the SME sector and often do not have the capacity for comprehensive quality management. Partly the quality management system is still under construction. The technical expertise still be developed there or a simple method for the SME sector should be created to improve their throughput. KW - Development in quality management KW - Focus of improvement projects in companies KW - Improvement process KW - Regional companies KW - SME KW - Cooperation between companies and students KW - Student training in quality management Y1 - 2018 UR - https://www.researchgate.net/publication/330449845_Development_of_the_interests_in_projects_between_regional_companies_and_students_in_quality_management ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Kretschmer, Daniel A1 - Goldmann, Christine A1 - Hettling, Laura A1 - Brandt, Andreas A1 - Woll, Ralf T1 - Praxis-Oriented Teaching of Project Management Skills for STEM Students in Higher Education T2 - 2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia N2 - Nowadays more people work in small teams and projects than in the past. If the students enter the world of work after graduation, they should not only have specialist knowledge. They should know how to plan and implement projects and how to work in teams in a goal-oriented manner. The developed teaching and learning concept combines practice-oriented knowledge transfer by using digital elements. Through the methods game-based-learning, project-based-learning and role-playing the module was didactically prepared according to the requirements. Due to the interdisciplinary orientation, the module is very suitable for STEM (Science, Technology, Engineering, Math) students with ISCED (International Standard Classification of Education) level 6 or 7. The teaching concept was developed at the Brandenburg University of Technology and has been enthusiastically accepted by students for several years. KW - Project Management KW - Seminars KW - Quality Management KW - Planning KW - Tools KW - STEM Y1 - 2018 UR - https://ieeexplore.ieee.org/document/8615345 SN - 978-1-5386-6522-0 U6 - https://doi.org/10.1109/TALE.2018.8615345 SP - 829 EP - 834 PB - IEEE CY - Piscataway, NJ ER -