TY - CHAP A1 - Steinberg, Falk A1 - Rich, Beatrice Monique A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - More Illusion than Reality? A first approach to assess Perceived Quality Compared to Real Product Experiences T2 - 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality Y1 - 2014 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER - TY - GEN A1 - Haase, Florian Vincent A1 - Kohlmeyer, Maria A1 - Rich, Beatrice Monique A1 - Woll, Ralf T1 - Determination of additional willingness to pay for socially reponsible products using descrete choice analysis T2 - Journal of Management and Sustainability Y1 - 2016 U6 - https://doi.org/10.5539/jms.v6n1p45 SN - 1925-4725 VL - 6 IS - 1 SP - 45 EP - 58 ER - TY - CHAP A1 - Peplowsky, Stefan A1 - Kawald, Anja A1 - Döbbrick, Doreen A1 - Rich, Beatrice Monique A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - What Customers want? - Determing of requirements and their relevance! T2 - Proceedings of the 18th QMOD Conference on Quality and Service Sciences Y1 - 2015 SN - 978-91-7623-086-2 PB - University Library Press CY - Lund ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Goldmann, Christine A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Product Audits – Why we don’t ask the customers? T2 - Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy) Y1 - 2016 SN - 978-91-7623-086-2 SP - 229 EP - 244 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Peplowsky, Stefan A1 - Woll, Ralf ED - Otten, Heiner ED - Götz, Jürgen ED - Pollak, Sebastian T1 - Machbarkeitsstudie zum Abgleich von Qualitätsmaßstäben T2 - Heutige und zukünftige Herausforderungen an die Qualitätswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen Y1 - 2017 SN - 978-3-96147-021-1 SN - 978-3-96147-022-8 SP - 309 EP - 327 PB - FAU University Press CY - Erlangen ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Goldmann, Christine A1 - Woll, Ralf T1 - Analysis of the need for product audit improvements in companies T2 - Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (Dänemark) N2 - Based on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared on social media platforms, and was available online for several month. Findings: The survey confirmed the theoretically determined need for research. Approximately 90 percent of the respondents have the opinion that product audits have to be developed contin-uously based on changing customer requirements. About 54 percent of the participants wish to receive methodological support because they do not know how to carry out an analysis of changing customer requirements. Research Limitation/implication: These findings are limited to the considered companies and industrial branches. Value of paper: The study shows the need for research of product audit improvement as well as the need for developing methods to compare quality scales of various target groups. This is the basis for feasibility investigations. Y1 - 2017 UR - https://www.researchgate.net/publication/322315199_Analysis_of_the_need_for_product_audit_improvements_in_companies ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Peplowsky, Stefan A1 - Woll, Ralf ED - Hamrol, Adam ED - Ciszak, Olaf Stanisław ED - Legutko, Stanisław ED - Jurczyk, Mieczysław T1 - I Spy, with My Little Eye: Quality Standards of Different Target Groups T2 - Advances in Manufacturing N2 - According to the Kano model, companies would be required to use a continuous adaptation of audit criteria. If the ever-changing customer necessities are not neglected, the relevancy of defined audit criteria and the framework conditions of the production start for product audits cannot be permanently ensured. For this reason, companies should compare and adjust the quality standards of all concerning employees with that of the customer, so that the audit criteria can also be reconciled and adjusted accordingly. In this respect, a procedure for matching quality standards has been developed together with a vehicle manufacturer and a feasibility study has been carried out. The focus of the study was on possible differences regarding the detection of defects between the employees, dealers, and customers, as well as the recording and analysis of the visual focus areas. For the study, the participants had to complete a written questionnaire and make a practical defect detection directly on the vehicle. The study results have shown a variety of potentials for action that can be applied at other companies. These include the regular internal matching of the quality standards, the continuous training of the employees as well as the integration of the customers and their changing product requirements after the start of product production. Y1 - 2017 SN - 978-3-319-68618-9 U6 - https://doi.org/10.1007/978-3-319-68619-6_82 SP - 847 EP - 856 PB - Springer International Publishing CY - Cham ER - TY - CHAP A1 - Branke, Marcus A1 - Stein, Dylana A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Hettling, Laura A1 - Woll, Ralf T1 - Development of the Interests in Projects Between Regional Companies and Students in Quality Management T2 - Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018 N2 - Purpose The aim of the paper is to examine what type of improvement projects the companies in the region favor and how this focus has shifted in recent years. For this purpose, students' semester projects are analyzed in cooperation with the companies in the area of quality management. Derived from the projects and developments in the region will be made predictions to which future improvement projects companies will provide to students. In addition points are to be identified on which the students have to be specially prepared. Methodology Based on these data investigated whether the interest of companies in improvement projects has changed in the last 10 years. For this, the data are processed and grouped to see possible developments. Subsequently, the results will be compared with past and predicted regional development in the federal state of Brandenburg. From this it is estimated which future priorities could arise in the companies and on which situations the students have to be prepared. Findings The analysis shows that the projects are strongly geared on the success factors for companies, which are published in the media. It can be seen that companies want to implement the published success factors in the next 3 to 5 years. The companies are preparing for the future developments as an example increasing digitalization. Therefore, students must be able to respond to the challenges of digitalization strategies in the area of quality management. Research Limitation The results are limited to small and medium-sized enterprises considering the implementation of the improvement projects with the Six Sigma method. The results are specific to the economic context of the region and cannot be transferred globally. Value of paper The study shows that companies' focus on improvement projects has remained nearly the same over the last 10 years. This is justified by the fact that the companies investigated are active in the SME sector and often do not have the capacity for comprehensive quality management. Partly the quality management system is still under construction. The technical expertise still be developed there or a simple method for the SME sector should be created to improve their throughput. KW - Development in quality management KW - Focus of improvement projects in companies KW - Improvement process KW - Regional companies KW - SME KW - Cooperation between companies and students KW - Student training in quality management Y1 - 2018 UR - https://www.researchgate.net/publication/330449845_Development_of_the_interests_in_projects_between_regional_companies_and_students_in_quality_management ER - TY - GEN A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Goldmann, Christine A1 - Schulze, Mathias A1 - Kazula, Stefan A1 - Woll, Ralf T1 - Preparing STEM Students for Leading Positions through Supervising Younger Students T2 - 2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia N2 - Social and leadership skills are often neglected during studies (especially in STEM subjects). It is precisely these skills that are urgently needed in professional life. The CoMeT “Concepts, Methods and Techniques for Project Management” module was developed to meet the need to acquire social and leadership skills. After a preliminary consideration an overview of the module is given. First, the teaching and learning concept is presented and insights into the seminar work are given. In addition to the competence-oriented examination methods, the integration of digital elements are presented. The continuous further development of the module, adapted to the needs of students and the economy, is a constant goal of the teachers. For this reason, there are already transmission possibilities of the module in planning. Instead of instructing groups of students in project work, pupils are to be introduced to science and study through small projects. Y1 - 2018 UR - https://ieeexplore.ieee.org/document/8615359 SN - 978-1-5386-6522-0 U6 - https://doi.org/10.1109/TALE.2018.8615359 SP - 835 EP - 839 PB - IEEE CY - Piscataway, NJ ER - TY - GEN A1 - Kazula, Stefan A1 - Rich, Beatrice Monique A1 - Höschler, Klaus A1 - Woll, Ralf T1 - Awakening the Interest of High School Pupils in Science, Technology, Engineering and Mathematics Studies and Careers through Scientific Projects T2 - 2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia N2 - This paper presents the application of a scientific project concerning variable aero engine inlets, which was conducted within the scope of a high school course over the period of two years. The motivation of developing variable aero engine inlets with a group of pupils is introduced. The approach that is utilised during that course and its implementation are described. The results and benefits of this project for pupils, supervisor, school and university are summarised, e.g. providing the pupils with necessary knowledge and assisting them with their career choices, potentially resulting in increased enrolment numbers and lower dropout rates in science, technology, engineering and mathematics study programmes. An overview of a follow-up project that enables a larger group of pupils and a yearly implementation of a similar course is given. Within the scope of that course, university students will supervise smaller scientific projects that are conducted by groups of pupils over the period of one semester, providing additional benefits for students’ soft skills, e.g. communication and conflict management skills. KW - project-based learning KW - increasing interest in STEM KW - reducing dropout rates KW - soft skills KW - cooperation between school and university Y1 - 2018 SN - 978-1-5386-6522-0 U6 - https://doi.org/10.1109/TALE.2018.8615418 SP - 259 EP - 265 PB - IEEE CY - Piscataway, NJ ER -