TY - GEN A1 - Rich, Beatrice Monique A1 - Hülse, Max A1 - Woll, Ralf T1 - The first impression counts: View area investigations on vehicles T2 - Proc. 22nd Quality Manage. and Organisational Develop. Int. Conf. on Quality and Service Sciences N2 - Purpose: Based on a request from a automobile manufacturer, a feasibility study was carried out to compare the quality standards of different target groups with regard to defect perception. The following question developed as a result of the study: Do customers subdivide products (especially vehicles) into visual areas which they assign different relevance to the perception and the significance of defects? Automobile manufacturers classify their vehicles into viewing areas in order to assess the significance of defects during the product audit better. The study has shown that customers attach a different significance to the areas of view than it is specified in the company standard. A customer can perceive a seemingly insignificant defect in viewing area C (below the vehicle) as extremely significant. In order to investigate this in more detail, a visual field inspection on vehicles was conducted. Methodology/Approach: The study was carried out on 2 consecutive days. The test persons were asked to put themselves into the "real" situation that they pick up their purchased new car and see it for the first time. The test persons were shown imperfections on varnish samples. They were asked to imagine that the shown imperfections were on the respective vehicles and to evaluate them on the prepared questionnaires. Each test person filled out one questionnaire for each imperfection. The evaluation took place on a scale with the following breakdown: I would not notice (green)/ I would notice, but would not annoy me (yellow)/ I would notice and it would annoy me (orange)/ I would notice and I would complain about (pink). Findings: Before the study was carried out, various hypotheses were formulated, which were either accepted or rejected based on the study results. For example, the position of the imperfection with respect to the driver's or passenger's side is not relevant for the evaluation of an imperfection. However, the gender of the test person has an influence on the evaluation. Female test persons are somewhat more critical than males. The color of the car can also have an influence on the evaluation of imperfections. Research Limitation: The significance of the results may be limited by the selection of test persons. Most of them are still students. Furthermore, the test vehicles are of a certain brand and a certain type, so that a transferability of the results to other vehicle types could be critically discussed. The developed study design works and should be repeated with a larger number of participants and possibly different vehicle types. Value of paper: Automobile manufacturers put enormous effort into the quality control of their vehicles. In terms of cost-benefit considerations, automobile manufacturers have to ask themselves: Do we use the right standards, criteria and methods for the quality control of our vehicles? Since customer orientation is becoming increasingly focused (f. ex. based on ISO 9001:2015 and the general competitive pressure), studies such as this one help to better understand customers and integrate their point of view into everyday production. Y1 - 2019 UR - https://www.ism.lu.se/en/sites/ism.lu.se.en/files/qmod_2019_final_program_2019_0930.pdf ER - TY - GEN A1 - Worlitz, Jane A1 - Vu, Duy Linh A1 - Hettling, Laura A1 - Woll, Ralf T1 - Perceived Waiting Time and Waiting Satisfaction: a Systematic Literature Review T2 - Proceedings, 22st QMOD-ICQSS Conference in Krakau, 2019 N2 - Purpose: The waiting time of the customer has an impact on the quality evaluation of services. Therefore, strategies to reduce waiting time are required. In addition to strategies to reduce actual waiting time, strategies to reduce the perceived waiting time are investigated. Several factors influencing perceived waiting time and waiting satisfaction of customers. The purpose of the following research is to capture the current state of perceived waiting time and waiting satisfaction through a systematic literature review. Design/methodology/approach: Among other, the paper will answer the following questions. “In which industries are perceived waiting time and waiting satisfaction particularly frequently investigated?” “How does the interest of the topic change over time?” “Which factors influence perceived waiting time and customer waiting satisfaction?” The work presented in this paper is based on a systematic literature review of 152 empirical studies that were published on perceived waiting time and waiting satisfaction in academic databases from 1984 to 2018. Findings: Pre-process waiting is the waiting period before the service is provided. Pre-process waiting is considered in a large number of studies. The majority of the studies relate to the health sector. Mostly surveys were based on questionnaires. 121 different characteristics of factors were identified in the studies. Originality/Value of paper: Research results on the topic of perceived waiting time and waiting satisfaction were structured and presented thematically, by a systematic literature analysis. This provides the basis for further developments in the subject area. The results enable new ways to apply strategies to reducing perceived waiting time and increasing waiting satisfaction. KW - acceptable waiting time; customer satisfaction; positive waiting; service quality; waiting satisfaction; waiting time Y1 - 2019 UR - https://www.researchgate.net/publication/338336943_Perceived_Waiting_Time_and_Waiting_Satisfaction_a_Systematic_Literature_Review ER - TY - GEN A1 - Wirsig, Madlen A1 - Worlitz, Jane A1 - Woll, Ralf T1 - Entwicklung des Qualitätsmanagements in Brandenburg T2 - Qualitätskollegium Berlin-Brandenburg 2019 N2 - Das Ziel dieser Arbeit besteht darin, die Entwicklung des Qualitätsmanagements in Bran-denburger Unternehmen aufzuzeigen (Betrachtungszeitraum 2015-2019). Zu diesem Zweck wird der aktuelle Stand des Qualitätsmanagements in Brandenburger Unternehmen erfasst und mit Daten aus 2015 verglichen. Das Six Sigma Konzept erreicht im Brandenburger Land einen immer größer werdenden Bekanntheitsgrad unter den Unternehmensführenden und Quali-tätsmanagementbeauftragten, aber es kommt nur kaum bis gar nicht zur Anwendung. Die Umfragen lassen den Schluss zu, dass die meisten Unternehmen eher reine Qualitätsprüfungs- und einfache Qualitätslenkungskonzepte einsetzen. Aus technischer Sicht spielt die Digitalisierung dabei eine Rolle. Y1 - 2019 UR - https://www.researchgate.net/publication/338337123_Entwicklung_des_Qualitatsmanagements_in_Brandenburg CY - Berlin ER - TY - GEN A1 - Kazula, Stefan A1 - Rich, Beatrice Monique A1 - Höschler, Klaus A1 - Woll, Ralf T1 - Interest High School Students in STEM Studies, while Preparing STEM Students for Leading Positions T2 - 2021 IEEE Global Engineering Education Conference Y1 - 2021 SN - 978-1-7281-8478-4 SN - 978-1-7281-8479-1 U6 - https://doi.org/10.1109/EDUCON46332.2021.9454011 VL - 2021 SP - 910 EP - 914 ER - TY - CHAP A1 - Worlitz, Jane A1 - Peplowsky, Stefan A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Practical Guide to Project Groups, Presentation of the KoMet teaching concept T2 - 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality Y1 - 2014 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Worlitz, Jane A1 - Reichl, Sebastian A1 - Woll, Ralf T1 - How long are you ready to wait? - How our experience influences our expectation T2 - Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018 N2 - Purpose: Customers are willing to wait for services. But how long? When are customers satisfied or dissatisfied with the waiting time and how should companies organize their waiting times? How do waiting experiences influence expectations and satisfactions? According to the assumptions of the expectation disconfirmation theory, customer satisfaction arises when the expectations of the service are fulfilled or exceeded. The aim of this study is to examine whether waiting experiences influence expectations and thus customer satisfaction. A further objective is to investigate the relationship between waiting experiences and acceptable waiting time. Methodology/Approach: 57 students of a course of the Brandenburg University of Technology took part in a 2-day trial. The actual purpose of the trial was not disclosed. Instead, students were given appointments to evaluate the quality of vehicle surfaces. After arriving to their appointments, they either waited 0 minutes, 5 minutes or 20 minutes alone in a room. On the second day, they waited the same length, longer or shorter under the same conditions. Students answered a questionnaire about their waiting satisfaction right after their waiting period. Supplementary questions distracted them from the actual aim of the questionnaire. Finally, the students evaluated the quality of vehicle surfaces on both days. The specified waiting times of 0 minutes, 5 minutes and 20 minutes were defined by the results of a pretest. The course was asked about its satisfaction with different waiting times. The times represent the transitions from very satisfied (0 minutes) with the waiting time, to satisfied (from 5 minutes) to dissatisfied (20 minutes). Findings: It can be stated that an acceptable waiting time describes a time which causes neither satisfaction, nor dissatisfaction. Already experienced waiting time affects expectations of a future waiting situation. Students who repeatedly waited 20 minutes were less dissatisfied with the waiting time than students who previously waited 0 or 5 minutes. Implication/Research Limitation: It is recommended to keep the waiting time constant. Strong variations in waiting time leads to particularly strong dissatisfaction of the customers and this can lead to avoiding the company. The study does not deal with strategies to reduce waiting time. For economic reasons, a target value of 0 minutes is not always useful. The acceptable waiting time can be used to determine the targeted waiting time. In addition, other factors such as the competitive situation should be taken into account. The results are based on an experiment. Therefore, the examination should be repeated in different waiting environments. Follow-up studies are required. Originality/Value of paper: The satisfaction of the customers regarding the waiting time is very important in order to bind customers to their company on a long-term basis. On the one hand the study gives advices for the organization of waiting times. On the other hand, the study gives an approach for the record of target values for waiting times. By using these advices, service companies can increase the waiting satisfaction of their customers and increase the long-term customer loyalty. KW - waiting satisfaction KW - waiting time KW - acceptable waiting time KW - customer satisfaction KW - service quality KW - positive waiting Y1 - 2018 UR - https://www.researchgate.net/publication/330542324_How_long_are_you_ready_to_wait_-_How_our_experience_influences_our_expectation ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Kretschmer, Daniel A1 - Goldmann, Christine A1 - Hettling, Laura A1 - Brandt, Andreas A1 - Woll, Ralf T1 - Praxis-Oriented Teaching of Project Management Skills for STEM Students in Higher Education T2 - 2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia N2 - Nowadays more people work in small teams and projects than in the past. If the students enter the world of work after graduation, they should not only have specialist knowledge. They should know how to plan and implement projects and how to work in teams in a goal-oriented manner. The developed teaching and learning concept combines practice-oriented knowledge transfer by using digital elements. Through the methods game-based-learning, project-based-learning and role-playing the module was didactically prepared according to the requirements. Due to the interdisciplinary orientation, the module is very suitable for STEM (Science, Technology, Engineering, Math) students with ISCED (International Standard Classification of Education) level 6 or 7. The teaching concept was developed at the Brandenburg University of Technology and has been enthusiastically accepted by students for several years. KW - Project Management KW - Seminars KW - Quality Management KW - Planning KW - Tools KW - STEM Y1 - 2018 UR - https://ieeexplore.ieee.org/document/8615345 SN - 978-1-5386-6522-0 U6 - https://doi.org/10.1109/TALE.2018.8615345 SP - 829 EP - 834 PB - IEEE CY - Piscataway, NJ ER - TY - CHAP A1 - Worlitz, Jane A1 - Branke, Marcus A1 - Troike, Marie A1 - Hettling, Laura A1 - Woll, Ralf T1 - The Contribution of Learning, Teaching and Assessment Activities to the Development of 21st Century STEM Competencies T2 - 2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia N2 - The aim of this research is to identify how learning, teaching and assessment activities promote the acquisition of Science, Technology, Engineering and Mathematics (STEM) competencies. Students of a statistical course were asked to evaluate the contribution of various learning, teaching and assessment activities to STEM relevant work activities. The course activities lecture, flipped classroom, project work, experiments, laboratory exercises and assessments are suitable to prepare for selected work activities. A mix of activities should be used. KW - STEM competencies KW - flipped classroom KW - project-based learning KW - video tutorials KW - eLearning KW - learning environment Y1 - 2018 UR - https://ieeexplore.ieee.org/document/8615320 SN - 978-1-5386-6522-0 U6 - https://doi.org/10.1109/TALE.2018.8615320 SP - 316 EP - 321 PB - IEEE CY - Piscataway, NJ ER - TY - CHAP A1 - Branke, Marcus A1 - Stein, Dylana A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Hettling, Laura A1 - Woll, Ralf T1 - Development of the Interests in Projects Between Regional Companies and Students in Quality Management T2 - Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018 N2 - Purpose The aim of the paper is to examine what type of improvement projects the companies in the region favor and how this focus has shifted in recent years. For this purpose, students' semester projects are analyzed in cooperation with the companies in the area of quality management. Derived from the projects and developments in the region will be made predictions to which future improvement projects companies will provide to students. In addition points are to be identified on which the students have to be specially prepared. Methodology Based on these data investigated whether the interest of companies in improvement projects has changed in the last 10 years. For this, the data are processed and grouped to see possible developments. Subsequently, the results will be compared with past and predicted regional development in the federal state of Brandenburg. From this it is estimated which future priorities could arise in the companies and on which situations the students have to be prepared. Findings The analysis shows that the projects are strongly geared on the success factors for companies, which are published in the media. It can be seen that companies want to implement the published success factors in the next 3 to 5 years. The companies are preparing for the future developments as an example increasing digitalization. Therefore, students must be able to respond to the challenges of digitalization strategies in the area of quality management. Research Limitation The results are limited to small and medium-sized enterprises considering the implementation of the improvement projects with the Six Sigma method. The results are specific to the economic context of the region and cannot be transferred globally. Value of paper The study shows that companies' focus on improvement projects has remained nearly the same over the last 10 years. This is justified by the fact that the companies investigated are active in the SME sector and often do not have the capacity for comprehensive quality management. Partly the quality management system is still under construction. The technical expertise still be developed there or a simple method for the SME sector should be created to improve their throughput. KW - Development in quality management KW - Focus of improvement projects in companies KW - Improvement process KW - Regional companies KW - SME KW - Cooperation between companies and students KW - Student training in quality management Y1 - 2018 UR - https://www.researchgate.net/publication/330449845_Development_of_the_interests_in_projects_between_regional_companies_and_students_in_quality_management ER - TY - CHAP A1 - Steinberg, Falk A1 - Woll, Ralf T1 - Unterstützung der Alternativenauswahl für schwerquantifizierbare Merkmale T2 - Vielfalt Qualität - Tendenzen im Qualitätsmanagement, Bericht zur GQW-Jahrestagung in Cottbus Y1 - 2012 SN - 978-3-8440-0799-2 SP - 163 EP - 187 PB - Shaker CY - Aachen ER - TY - GEN A1 - Grüger, Lennart A1 - Welz, Ulrike Franziska A1 - Woll, Ralf ED - Gröger, Sophie T1 - Vorstellung eines Leitfadens für schriftliche Befragungen T2 - Nachhaltiges Qualitätsdatenmanagement: Bericht zur GQW-Jahrestagung 2022 in Chemnitz N2 - Schriftliche Befragungen gibt es in der heute bekannten Form seit den 1970er Jahren [1]. Inzwischen stellen Befragungen in der empirischen Forschung eine der häufig angewendeten Erhebungsmethoden dar [2]. Eine Vielzahl an Informationen existiert zum Thema Fragebogen und dessen Erstellung sowie zur Durchführung und Auswertung der Befragung. Immer wieder stellen sich ähnlichen Fragen, die in einem kleinen Leitfaden beantwortet werden sollen. Die Durchführung einer schriftlichen Befragung folgt häufig einem sehr ähnlichen Muster. Es existieren bereits Leitfäden wie „The Tailored Design Method“ nach DILLMAN ET AL [3]. Dieser Leitfaden leistet Hilfestellung bei der Erarbeitung eines Fragebogens und verspricht eine hohe Datenqualität und Ausschöpfungsquote. Der Leitfaden besitzt jedoch keinen Abschnitt über die Datenauswertung [3]. Auf der letzten GQW – Tagung stützte sich ein großer Teil der Beiträge auf Befragungen. Mithin stellte sich die Aufgabe zur Entwicklung eines Leitfadens für Befragungen. Darin werden typische Problemstellungen wie der repräsentative Stichprobenumfang, allgemeine Anforderungen an das Design und mögliche Fehler adressiert. Zu diesem Zweck wird zunächst die bereits vorhandene Literatur analysiert, zusammengefasst und anschließend ein Leitfaden daraus entwickelt. Ergebnisse einer Befragung sollten statistisch belastbar sein, damit abgesicherte Aussagen aus den Ergebnissen abgeleitet werden können. Der erstellte Leitfaden soll in die Lehrtätigkeiten eingebaut werden und Studierenden bei der Durchführung belastbarer Umfragen unterstützen. Auf diese Weise wird zur nachhaltigen Förderung des Qualitätsmanagements–Nachwuchses beigetragen. Y1 - 2023 SN - 978-3-658-40587-8 SN - 978-3-658-40588-5 U6 - https://doi.org/10.1007/978-3-658-40588-5_5 SP - 78 EP - 103 PB - Springer ER - TY - CHAP A1 - Worlitz, Jane A1 - Haschke, Dennis A1 - Peplowsky, Michael A1 - Peplowsky, Stefan A1 - Woll, Ralf T1 - FMEA Software comparison T2 - 20th QMOD Conference on Quality and Service Sciences, Helsingør (Denmark), 2017 N2 - Purpose Quality requirements, as per customer, are steadily rising. To meet these requirements it is extremely important for manufacturing and developing companies to implement an early detection and prevention of failures. A widely used method, the Failure Mode and Effects Analysis (FMEA) is used to detect and avoid potential errors in the early development process and as well as to optimize the system as a whole. The FMEA team is led by a moderator, and is interdisciplinary and cross departmental. The FMEA is carried out according to a systematic approach. For the implementation and documentation of the results, special software is available. As a rule the system function and malfunction, structures of the product and or process are created in the form of tree diagram. Afterwards the failure, failure causes, failure outcome, and existing measures are recorded in a form. If necessary, other measures and responsibilities are defined. The special software used for this purposes is criticized for the complicated user interface restricted access to the result and the inflexibility of the tree structure. In 2005, the Chair of Quality Management developed an Excel template to carry out the FMEA and to document the results, and since then it has been constantly under development. Using standardized software, the training period should be reduced and the flexibility to the results should be increased. Instead of using tree structures, company specific product and process visual aids are implemented. Both methods are tested in order to see the suitability in different situations and to support the implementation of the FMEA as well as the documentation of the results. The programs IQ-RM PRO 6.5 from APIS and the Excel template Flex-FMEA 2.0 from the Chair of Quality Management are compared to each other. Methodology The investigation of the suitability for the methods to carry out the FMEA and the documentation of the results is done through student experimentation and followed by a written survey. The suitability assessment of the method is been investigated through the influence of the group size and the nature of the FMEA. The students are divided into groups with one group testing a FMEA using the IQ-RM PRO 6.5 from APIS and the other group using the Excel template Flex-FMEA 2.0 from the Chair of Quality Management. The group size and the nature of the FMEA varies. The objects of observation in the FMEA are not very complex and everyday relatable so that every participant is actively involved. Findings and Value of Paper The results show the impact of group size and nature of the FMEA in relation to the suitability assessment of both methods. It is interesting to examine the influence of other factors, for example, the experience of the participants or the complexity of the objects of observation on the suitability assessment. Through the investigation, situational specific recommendations for both methods can be deduced. KW - fmea KW - fmea moderation KW - fmea software Y1 - 2017 UR - https://www.researchgate.net/publication/320498624_FMEA_Software_comparison SN - 978-91-7623-086-2 ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Goldmann, Christine A1 - Woll, Ralf T1 - Analysis of the need for product audit improvements in companies T2 - Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (Dänemark) N2 - Based on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared on social media platforms, and was available online for several month. Findings: The survey confirmed the theoretically determined need for research. Approximately 90 percent of the respondents have the opinion that product audits have to be developed contin-uously based on changing customer requirements. About 54 percent of the participants wish to receive methodological support because they do not know how to carry out an analysis of changing customer requirements. Research Limitation/implication: These findings are limited to the considered companies and industrial branches. Value of paper: The study shows the need for research of product audit improvement as well as the need for developing methods to compare quality scales of various target groups. This is the basis for feasibility investigations. Y1 - 2017 UR - https://www.researchgate.net/publication/322315199_Analysis_of_the_need_for_product_audit_improvements_in_companies ER - TY - GEN A1 - Goldmann, Christine A1 - Rich, Beatrice Monique A1 - Hülse, Max A1 - Woll, Ralf ED - Woll, Ralf ED - Goldmann, Christine T1 - Empirische Untersuchung der Akzeptanz verschiedener Antriebsarten von Automobilen in der Gesellschaft T2 - Trends und Entwicklungstendenzen im Qualitätsmanagement: Bericht zur GQW-Jahrestagung 2021 in Cottbus N2 - Ein wichtiger Aspekt beim Kauf eines Neufahrzeugs ist u. a. die Wahl der Antriebsart des Automobils. Um den neuen Umweltanforderungen aus Politik und Gesellschaft gerecht zu werden, müssen Unternehmen der Automobilbranche Anpassungsstrategien entwickeln und sich mit ihren Produkten neu ausrichten. Besonders sichtbar wird die Diskussion in Anbetracht der Endlichkeit fossiler Ressourcen für die Automobilbranche beim Übergang auf alternative Antriebsarten. Beim Auswahlprozess eines Fahrzeugs ist für die KäuferInnen u. a., die Wahl der Antriebsart eine mittlerweile grundlegende Fragestellung, welche in Zukunft weiter an Bedeutung zunehmen wird. Dabei wirken verschiedene Einflüsse und Anforderungen auf den Auswahlprozess zur Antriebsart. Diese Einflüsse und Kriterien werden im Rahmen der vorliegenden Studie untersucht. Ziel ist es, Treiber für die Anforderungsverschiebung bei den KundInnen zu identifizieren und Handlungsempfehlungen für das Anforderungsmanagement der Automobilbranche abzuleiten. Dafür kommt neben einer Literaturrecherche eine Onlineumfrage zum Einsatz. In einer ersten Vorauswahl wurden mittels Literaturanalyse 11 Kriterien identifiziert. Zu diesen gehören unter anderem: die Wohnregion, das Geschlecht, die Zufriedenheit mit dem Versorgungsnetz und die Reichweite eines Automobils. Als Ergebnis aus der anschließenden Onlineumfrage kann festgehalten werden, dass die Wahl der Antriebsart von verschiedenen Faktoren abhängig ist und viel Spielraum für weitere Forschungsarbeiten bietet. Basierend auf der Datenauswertung sind vor allem personenbezogene Daten, wie Alter und Wohnregion eines Individuums, maßgebend bei der Wahl der Antriebsart. Zur Erreichung politischer Klimaziele, ist eine zukünftige nachhaltige Erhöhung der Akzeptanz alternativer Antriebe unumgänglich. Dafür bedarf es einer intensiven Einbindung der Nachfrageseite. KW - Kundenanforderungen, Antriebsarten, Auswahlprozess, Automobilbranche Y1 - 2022 UR - https://link.springer.com/book/10.1007/978-3-658-38686-3 SN - 978-3-658-38685-6 U6 - https://doi.org/10.1007/978-3-658-38686-3_7 SN - 978-3-658-38686-3 SP - 115 EP - 133 PB - Springer Fachmedien CY - Wiesbaden ET - 1. Auflage ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Peplowsky, Stefan A1 - Woll, Ralf ED - Otten, Heiner ED - Götz, Jürgen ED - Pollak, Sebastian T1 - Machbarkeitsstudie zum Abgleich von Qualitätsmaßstäben T2 - Heutige und zukünftige Herausforderungen an die Qualitätswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen Y1 - 2017 SN - 978-3-96147-021-1 SN - 978-3-96147-022-8 SP - 309 EP - 327 PB - FAU University Press CY - Erlangen ER - TY - CHAP A1 - Worlitz, Jane A1 - Noack, Felix A1 - Woll, Ralf T1 - How to Identify a Suitable Six Sigma Rollout Strategy T2 - Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy) Y1 - 2016 SN - 978-91-7623-086-2 SP - 726 EP - 746 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Haase, Florian Vincent A1 - Dierl, Adrian A1 - Henke, Anna A1 - Woll, Ralf A1 - Sarradj, Ennes ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Development of an experiment for impedance measurement of structured sandwich sheet metals by using a full factorial multi-stage approach T2 - Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy) Y1 - 2016 UR - https://www-docs.b-tu.de/fg-akustik/public/veroeffentlichungen/haase_impedancemeasurement_qmod2016.pdf SN - 978-91-7623-086-2 SP - 448 EP - 462 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Peplowsky, Stefan A1 - Püschel, Louis A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - What customers want? - Development of a software-based method to evaluate subjective requirement on the example of motorcycles T2 - Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy) Y1 - 2016 SN - 978-91-7623-086-2 SP - 1522 EP - 1537 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Peplowsky, Stefan A1 - Richter, Christian A1 - Jacobitz, S. A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Individuality - A challenge for production and quality T2 - Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy) Y1 - 2016 SN - 978-91-7623-086-2 SP - 1538 EP - 1546 PB - Lund CY - Lund University Library Press ER - TY - CHAP A1 - Haase, Florian Vincent A1 - Geithner, Fabian Paul A1 - Woll, Ralf ED - Walls, Lesley ED - Revie, Matthew ED - Bedford, Tim T1 - Description of reliability content by using the ReliaLibrary web-database T2 - Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom) Y1 - 2016 SN - 978-1-138-02997-2 SP - 2076 EP - 2082 PB - CRC Press CY - Boca Raton ER - TY - CHAP A1 - Woll, Ralf A1 - Zehl, Roman A1 - Krebs, Irene ED - Weiss, Zenobia T1 - Quality knowledge attained from production for optimising the development of machinery T2 - Manufacturing, współczesne problemy wytwarzania,konferencja naukowo-techniczna, 8 - 9 listopada 2001 r. Poznań Y1 - 2001 SN - 83-90829-25-8 SP - 345 EP - 354 PB - Technical University of Poznan CY - Poznan ER - TY - GEN A1 - Braun, Julia A1 - Künnemann, Stephanie A1 - Rich, Beatrice Monique A1 - Mißler-Behr, Magdalena A1 - Woll, Ralf ED - Schmitt, Robert H. T1 - Veränderung von Kundenanforderungen in der Automobilindustrie - Analyse von Experteninterviews T2 - Datengetriebenes Qualitätsmanagement : Bericht zur GQW-Jahrestagung 2019 in Aachen N2 - Sich verkürzende Produktlebenszyklen stellen Unternehmen vor große Herausforderungen. Durch den steigenden Wettbewerbsdruck und die zunehmende Vernetzung müssen Unternehmen in kurzer Zeit neue Innovationen generieren, um auf dem Absatzmarkt attraktiv zu bleiben. Die sich ändernde Dynamik von Kundenanforderungen stellt dabei einen schwer einzuschätzenden Einflussfaktor dar. Vor allem in der Automobilindustrie kann eine Verkürzung der Produktlebenszyklen beobachtet werden. Um individuelle Unternehmensziele, wie bspw. geringe Entwicklungskosten, niedrige Produktionskosten und hohe Qualitätsstandards einzuhalten, ist die gezielte Suche nach Optionen und Wegen zur Beherrschung von Variantenvielfalt und der Modellwechsel unerlässlich. Hierbei ist auch die Kenntnis über die Veränderung der Kundenanforderungen im zeitlichen Verlauf von Vorteil. Aus diesem Grund werden diese anhand der Automobilindustrie genauer untersucht. In der vorliegenden Arbeit werden Expertinnen und Experten befragt um aktuelle Kundenanforderungen zu identifiziert und die Veränderung deren Bedeutung im Zeitverlauf zu bewerten. Hierzu wird das Kano-Modell herangezogen und eine Zuordnung zu den Klassen Begeisterungsanforderungen, Leistungsanforderungen und Basisanforderungen zu unterschiedlichen Zeitpunkten vorgenommen. Die Auswertung der Untersuchung lässt erste Rückschlüsse bezüglich der Auswirkungen der sich ändernden Kundeanforderungen auf die Dauer der Produktlebenszyklen in der Automobilindustrie zu. Y1 - 2019 SN - 978-3-662-62442-5 SN - 978-3-662-62441-8 U6 - https://doi.org/10.1007/978-3-662-62442-5_9 SP - 144 EP - 161 PB - Springer Vieweg CY - Berlin, Heidelberg ER - TY - CHAP A1 - Tursch, Philipp A1 - Baumert, Katrin A1 - Woll, Ralf T1 - Repertory Grid – Potential for Requirements Management in the Quality Function Deployment – an Example of the German Smartphone Market T2 - Transactions from the symposium on quality function deployment, 24th sympoisum on QFD, 2010 Y1 - 2012 SN - 1-889477-24-9 SP - 55 EP - 68 PB - QFD-Inst. CY - Ann Arbor, Mi. ER - TY - CHAP A1 - Peplowsky, Stefan A1 - Kawald, Anja A1 - Döbbrick, Doreen A1 - Rich, Beatrice Monique A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - What Customers want? - Determing of requirements and their relevance! T2 - Proceedings of the 18th QMOD Conference on Quality and Service Sciences Y1 - 2015 SN - 978-91-7623-086-2 PB - University Library Press CY - Lund ER - TY - CHAP A1 - Bracke, Stefan A1 - Tursch, Philipp A1 - Woll, Ralf A1 - Temminghoff, Philipp ED - Podofillini, Luca ED - Sudret, Bruno ED - Stojadinovic, Bozidar ED - Zio, Enrico ED - Kröger, Wolfgang T1 - Contribution for detection of long-time product reliability problems in the use phase based on analysis of data gathered in online communities T2 - Safety and reliability of complex engineered systems, proceedings of the 25th European Safety and Reliability Conference, ESREL 2015, Zürich, Switzerland, 7-10 September 2015 Y1 - 2015 SN - 978-1-138-02879-1 SN - 978-1-315-64841-5 U6 - https://doi.org/10.1201/b19094-265 PB - CRC Press, Taylor & Francis CY - London [u.a.] ER - TY - CHAP A1 - Haase, Florian Vincent A1 - Woll, Ralf ED - Refflinghaus, Robert ED - Kern, Christian ED - Klute-Wenig, Sandra T1 - Korrekturmaßnahmen auf Basis von Liegenbleiberdaten T2 - Qualitätsmanagement 4.0 - Status Quo! Quo vadis? Bericht zur GQW-Jahrestagung 2016 Y1 - 2016 SN - 978-3-7376-0084-2 SP - 79 EP - 94 PB - Kassel University Press CY - Kassel ER - TY - CHAP A1 - Woll, Ralf A1 - Bäsler, Maurice A1 - Steinberg, Falk T1 - Analysis of Projects for Process Optimization in SME regarding to the DMAIC-Phases and derivation of a Guideline for Application of Six Sigma in SME Y1 - 2010 ER - TY - CHAP A1 - Woll, Ralf A1 - Burkhard, Carina ED - Pfeifer, Tilo T1 - Potentiale des Qualitätsmanagements in der nachhaltigen Produktentwicklung T2 - Prozessorientiertes Qualitätsmanagement - Gestalten, Umsetzen, Bewerten, GQW-Jahrestagung, Aachen 2003 Y1 - 2003 SN - 3-8322-1146-2 SP - 93 EP - 108 PB - Shaker CY - Aachen ER - TY - CHAP A1 - Woll, Ralf A1 - Bäsler, Maurice A1 - Flisak, Iwona T1 - Qualität ohne Grenzen - Ein Unternehmensvergleich in der Grenzregion im Rahmen einer Benchmarking-Studie T2 - Zielona Góra - Chociebuż : historia społeczeństw i gospodarki T2 - Grünberg - Cottbus : Gesellschafts- und Wirtschaftsgeschichte Y1 - 2008 SN - 978-83-7481-183-5 SP - 200 PB - Zielona Góra CY - Oficyna Wydawn. Uniw. Zielonogórskiego ER - TY - CHAP A1 - Haase, Florian Vincent A1 - Woll, Ralf ED - Podofillini, Luca ED - Sudret, Bruno ED - Stojadinovic, Bozidar ED - Zio, Enrico ED - Kröger, Wolfgang T1 - Application of reliability methods: an empirical study T2 - Proceedings of the ESREL 2015 Y1 - 2015 SN - 978-1-315-64841-5 SN - 978-1-138-02879-1 U6 - https://doi.org/10.1201/b19094-457 SP - 3467 EP - 3475 PB - Taylor & Francis Group CY - London ER - TY - CHAP A1 - Worlitz, Jane A1 - Peplowsky, Stefan A1 - Stabler, Anne A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Video tutorials for QM tools as an instrument for resourceefficient knowledge transfer while maintaining the quality of the results T2 - Proceedings of the 18th QMOD Conference on Quality and Service Sciences Y1 - 2015 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Halilovic, Jadranka A1 - Peplowsky, Stefan A1 - Hipp, Christiane A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Generation Y and the search for meaning - Debureaucratizing of business process vs. quality requirement T2 - 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality Y1 - 2014 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER - TY - JOUR A1 - Woll, Ralf T1 - TQM: Herausforderung und Chance Y1 - 2000 ER - TY - THES A1 - Woll, Ralf T1 - Informationsrückführung zur Optimierung der Produktentwicklung Y1 - 1994 SN - 3-446-17745-0 PB - Hanser CY - München ER - TY - JOUR A1 - Woll, Ralf A1 - Treppa, Antje A1 - Bensch, Holger T1 - TQM: Mitarbeiterorientierung - Ein wesentlicher Bestandteil unseres neuen Führungsmodells JF - Deutsche Polizei : Bundesausgabe Y1 - 2000 SN - 0949-2844 VL - 49 IS - 9 SP - 4 EP - 5 ER - TY - JOUR A1 - Woll, Ralf A1 - Burkhard, Carina A1 - Peupert, Martina T1 - Mit kleinen Schritten modernisieren... Y1 - 2003 ER - TY - CHAP A1 - Peplowsky, Stefan A1 - Worlitz, Jane A1 - Woll, Ralf T1 - Praxisorientierte Führung von Projektgruppen - Vorstellung des Lehrkonzeptes KoMet T2 - Qualitätsmanagement : denken - motivieren - leben, Bericht zur GQW-Jahrestagung 2014 in Chemnitz Y1 - 2014 SN - 978-3-8440-2529-3 SP - 135 EP - 150 PB - Shaker CY - Aachen ER - TY - RPRT A1 - Grüger, Lennart A1 - Sydow, Benjamin A1 - Woll, Ralf A1 - Buhl, Johannes T1 - Design of a Cost-Effective and Statistically Validated Test Specification with Selected Machine Elements to Evaluate the Influence of the Manufacturing Process with a Focus on Additive Manufacturing N2 - Due to their versatile advantages, the use of additively manufactured components is growing. In addition, new additive manufacturing processes are constantly being developed, so that a wide range of printing processes are now available for metal. Despite the same starting material, the microstructure and thus also the final mechanical properties differ greatly compared to conventional processes. In most cases, only direction-dependent characteristic values from the uniaxial tension are used to qualify a printing process before it is used. The literature, on the other hand, demonstrates that the results are not transferable to other loading conditions. In this work, several engineering tests were integrated into a single test specimen so that they can be determined on the same specimen. The test specimen can be used to test tooth root strength, bending strength, notched bar impact energy, and thread strength depending on the mounting direction, thus representing industrial loading cases. In this study, test specimens were fabricated by conventional manufacturing (machining), L-PBF (Laser Powder Bed Fusion), and WA-DED (Wire Arc Direct Energy Deposition), and the results were compared using statistical methods. Factors to capture manufacturing influence and buildup direction were statistically validated on 316L. The work shows a benchmark with a typical initial microstructure of rolled and milled material, L-PBF, and WA-DED parts on loads close to the application and thus simplifies an industry-oriented evaluation of a new manufacturing process. KW - manufacturing factor KW - testing specification KW - laser powder bed fusion KW - wire arc direct energy deposition KW - 316L KW - significance KW - statistical method KW - benchmark geometry Y1 - 2023 UR - https://www.mdpi.com/2075-4701/13/11/1900 U6 - https://doi.org/https://doi.org/10.3390/met13111900 ER - TY - CHAP A1 - Grüger, Lennart A1 - Fischer, Tim Sebastian A1 - Woll, Ralf ED - Gapiński, Bartosz ED - Ciszak, Olaf Stanisław ED - Ivanov, Vitalii ED - Machado, Jose Mendes T1 - Investigation of the Wire Arc Direct Energy Deposition-Process and Possible Interactions T2 - Advances in Manufacturing IV N2 - The Wire Arc Direct Energy Deposition (WA-DED) process is highly regarded as part of additive manufacturing. Compared to other additive manufacturing processes, it is characterized above all by its high deposition rate and low system costs. Despite many years of experience in the build-up welding process, WA-DED still holds a number of challenges in terms of process stability. This article analyses the interactions in the WA-DED process. To this end, the process was visualized and described with the help of Structured Analysis and Design Technique (SADT). Building on this, a process Failure Mode and Effects Analysis (FMEA) was presented to identify and priorities risks. Finally, the results of the Taguchi tests were analyzed and visualized. The results illustrate the strong interactions between the influencing factors. These have a material-specific effect on the production results. Each new material composition therefore requires a systematic analysis in order to determine quantitative correlations. In future, these can be supported by machine learning approaches. KW - Additive Manufacturing KW - Structured Analysis and Design Technique KW - Failure Mode and Effects Analysis KW - Design of Experiments Y1 - 2024 SN - 9783031564659 U6 - https://doi.org/10.1007/978-3-031-56463-5_14 SN - 2195-4356 VL - 2024 SP - 176 EP - 194 PB - Springer Nature Switzerland CY - Cham ET - 4 ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Peplowsky, Stefan A1 - Woll, Ralf ED - Hamrol, Adam ED - Ciszak, Olaf Stanisław ED - Legutko, Stanisław ED - Jurczyk, Mieczysław T1 - I Spy, with My Little Eye: Quality Standards of Different Target Groups T2 - Advances in Manufacturing N2 - According to the Kano model, companies would be required to use a continuous adaptation of audit criteria. If the ever-changing customer necessities are not neglected, the relevancy of defined audit criteria and the framework conditions of the production start for product audits cannot be permanently ensured. For this reason, companies should compare and adjust the quality standards of all concerning employees with that of the customer, so that the audit criteria can also be reconciled and adjusted accordingly. In this respect, a procedure for matching quality standards has been developed together with a vehicle manufacturer and a feasibility study has been carried out. The focus of the study was on possible differences regarding the detection of defects between the employees, dealers, and customers, as well as the recording and analysis of the visual focus areas. For the study, the participants had to complete a written questionnaire and make a practical defect detection directly on the vehicle. The study results have shown a variety of potentials for action that can be applied at other companies. These include the regular internal matching of the quality standards, the continuous training of the employees as well as the integration of the customers and their changing product requirements after the start of product production. Y1 - 2017 SN - 978-3-319-68618-9 U6 - https://doi.org/10.1007/978-3-319-68619-6_82 SP - 847 EP - 856 PB - Springer International Publishing CY - Cham ER - TY - GEN A1 - Fischer, Tim Sebastian A1 - Grüger, Lennart A1 - Woll, Ralf T1 - Additive Manufacturing: A Step-by-Step Guide T2 - Industry 4.0 Science N2 - New technologies have enabled additive manufacturing to construct components layer by layer using 3D model data. Machinery requirements for this are minimal, entailing only a welding device for energy input and a guiding machine to shape the component. Though there are clear benefits to the process, such as the cost-effective technology and high deposition rates, the complex interactions involved must receive due consideration. KW - process visualization KW - Additive Manufacturing KW - Wire Arc Additive Manufacturing KW - WAAM KW - Structured Analysis and Design Technique KW - SADT KW - welding KW - manufacturing KW - metal components KW - slicing KW - arc welding KW - deposition rate KW - machining centers KW - wire feed rate Y1 - 2023 U6 - https://doi.org/10.30844/I4SE.23.1.80 SN - 2942-6162 IS - 1 SP - 80 EP - 88 ER - TY - GEN A1 - Woll, Ralf A1 - Bäsler, Maurice T1 - Wer aufhört besser zu werden, hat aufgehört gut zu sein! T2 - Forum : das Brandenburger Wirtschaftsmagazin Y1 - 2009 SN - 1615-7699 VL - 10 IS - 7 ER - TY - RPRT A1 - Woll, Ralf T1 - Handlungsleitfaden zur Unterstützung der Prozessoptimierung in kleinen und mittelständischen Unternehmen Y1 - 2010 ER - TY - CHAP A1 - Woll, Ralf T1 - Limits of Quality Management T2 - Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st – 31st August, 2011, San Sebastian, Spain Y1 - 2011 SN - 84‐8081‐211‐7 SP - 1861 EP - 1869 CY - Pamplona ER - TY - CHAP A1 - Woll, Ralf A1 - Steinberg, Falk T1 - Integration of a Level-Model for difficult to quantify Characteristics in a Reference Process of Product Development T2 - Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st – 31st August, 2011, San Sebastian, Spain Y1 - 2011 SN - 84‐8081‐211‐7 SP - 1847 EP - 1858 CY - Pamplona ER - TY - CHAP A1 - Woll, Ralf A1 - Steinberg, Falk T1 - Approaches for Categorization of difficult to quantify Characteristics in Product Development Y1 - 2011 ER - TY - GEN A1 - Goldmann, Christine A1 - Woll, Ralf T1 - Application of gamification elements in university education to improve the learning process T2 - 15th International Conference of Education, Research and Innovation, November 7th-9th, 2022, ICERI Proceedings N2 - The learning process can be divided into the sub-processes of understanding, storing, retrieving, and using the acquired knowledge. The acquisition of knowledge takes place through facts and statements based on the subject matter and by repetition in exercises. Providing game elements in university teaching, students should be more motivated and deal with the teaching content more intensively. The knowledge imparted is to be prepared more attractively for the students and a greater bond to the respective module is to be built up. Game-typical elements can efficiently link the individual sub-processes of learning with each other and thus maximize a student's performance, knowledge level and motivation. Due to the Covid19 pandemic and the ever-advancing technology development, digital teaching and learning have become essential components of university teaching in the long run. Because quality management is a field that is closely related to practice, the focus is not only on teaching theoretical knowledge but also on practical relevance. The Chair of Quality Management offers the module Project Management every summer semester. The learning objective of the module is to enable students to plan projects and organize their implementation. The module Project Management consists of a lecture, a seminar, and a semester project. In the lecture, students are taught the basics of project management. In the seminar, students learn to select and apply project management methods for different problems. Practical exercises are supported by media and software demonstrations. In the semester project, students get together in groups and plan a project during the semester. The project is intended to help students practically implement the knowledge they have acquired in lectures and seminars. The topics are provided by the chair's corporate partners. To increase the realism of the projects, the handing out of an event card is linked to the interim deadlines. The event card implies an adjustment of already planned resources, activities and/or funds. To optimally adapt the gamification elements for the module, a target group analysis was first conducted as part of the research work. Based on the findings, an action plan was created on how the gamification approach could be transferred into the teaching concept of the module. After implementation, the module was examined further in the course of a teaching evaluation and a survey of the participating students. The main goal of the investigation was to find out to what extent game-typical elements promote the learning process and how practical projects support the learning process. On the one hand, the survey confirmed the promotion of motivation and the learning process by means of game-typical elements among the students. The results show that the creative and diverse way of conveying the learning material is accepted by the students. On the other hand, the study showed that too many of these elements can have a negative effect and a possible saturation effect occurs. Furthermore, the authenticity of the module or the chair may decrease. The results and knowledge from the research work flow into the adjustments of the module and are to be transferred to further modules of the chair in the future. KW - teamwork, virtual teams, new work, gamification Y1 - 2022 UR - https://library.iated.org/view/GOLDMANN2022APP SN - 978-84-09-45476-1 U6 - https://doi.org/10.21125/iceri.2022 SN - 2340-1095 SP - 3582 EP - 3590 PB - IATED Academy CY - Valencia, Spain ER - TY - CHAP A1 - Steinberg, Falk A1 - Woll, Ralf T1 - Approaches for Handling of difficult to quantify Characteristics in Product Development T2 - Proceedings of the 15th QMOD Conference on Quality and Service Sciences, Poznan (Poland) 2012 Y1 - 2012 SN - 978-83-89333-46-9 SP - 1746 EP - 1763 PB - Univ. of Technology CY - Poznan ER - TY - GEN A1 - Haase, Florian Vincent A1 - Woll, Ralf T1 - Zeit ist Trumpf - Schnellere Fehlerkorrektur in der Produktion durch Analyse von Feldausfällen T2 - Qualität und Zuverlässigkeit Y1 - 2016 SN - 0720-1214 SN - 0033-5126 VL - 61 IS - 7 SP - 31 EP - 33 ER - TY - GEN A1 - Goldmann, Christine A1 - Wolter, Anja A1 - Woll, Ralf T1 - Identifying the challenges of communication within virtual teamwork T2 - 15th International Conference of Education, Research and Innovation, November 7th-9th, 2022, ICERI Proceedings 2022 N2 - In recent years, employees have increasingly been working remotely. Thus, virtual collaboration has continuously gained in importance and the associated change in work organization is realized in virtually collaborating teams. In particular, the communication that takes place under these conditions differs significantly from traditional face-to-face communication and plays a central role in virtual team collaboration. The challenges and opportunities that arise in this context were investigated in this study. The study focuses on identifying the challenges employees face at the communication level in their everyday work. To this end, opinion interviews were conducted with employees of virtually collaborating teams. Based on the identified challenges, a survey was carried out to initiate the analysis based on (quantitative) data collection. After data cleaning, a sample of 291 participants could be collected. From the results obtained, potential improvements for communication, both for the management positions as well as the employees of virtually collaborating teams were derived. The research confirmed that the communication effort in virtual teamwork is higher than in real teamwork. Furthermore, virtual communication has a significant influence on the factors team identification, miscommunication and the decision-making processes in the team. Other findings of the study are that individuals who work only in face-to-face teams are more skeptical of virtual collaboration. In contrast, individuals who work exclusively virtually are more open to virtual and face-to-face collaboration. The results suggest there are more challenges when comparing virtual to face-to-face communication. In addition to the broader findings, it can be seen that the increasingly digitized world of work impacts communication and poses challenges for virtually collaborating teams. In addition to media competence, it is additionally important in this context that individual team members have team- and technology-related skills. In addition to these prerequisites, virtually collaborating team members should be prepared for and continuously supported in virtual collaboration and virtual communication through training, workshops and courses. This can be counteracted by increased communication, soliciting feedback, and face-to-face meetings. The research suggests that transparent and traceable communication and collaboration processes should be implemented in practice. KW - Virtual teamwork, collaboration, new work. Y1 - 2022 UR - https://library.iated.org/view/GOLDMANN2022IDE SN - 978-84-09-45476-1 U6 - https://doi.org/10.21125/iceri.2022.0881 SN - 2340-1095 SP - 3609 EP - 3615 PB - IATED Academy CY - Valencia, Spain ER -