TY - CHAP A1 - Tursch, Philipp A1 - Woll, Ralf A1 - Temminghoff, Philipp A1 - Bracke, Stefan ED - Bracke, Stefan ED - Mamrot, Michel ED - Winzer, Petra T1 - Beitrag zur Einbindung von Online Communities zur Gewinnung von Zuverlässigkeitsdaten und Detektion von Feld-Schadensschwerpunkten in der Produktnutzungsphase T2 - Qualitätsmethoden im Diskurs zwischen Wissenschaft und Praxis : Bericht zur GQW-Jahrestagung 2015 in Wuppertal Y1 - 2015 SN - 978-3-8440-3351-9 SP - 243 EP - 258 PB - Shaker CY - Aachen ER - TY - GEN A1 - Bäsler, Maurice A1 - Voigt, Matthias A1 - Woll, Ralf T1 - Analysing the Meaning of Quality Management in Cross-border Business Cooperations by using Benchmarking Methodology T2 - The Asian Journal on Quality Y1 - 2007 VL - 8 IS - 2 SP - 57 EP - 68 ER - TY - CHAP A1 - Bäsler, Maurice A1 - Burkhard, Carina A1 - Woll, Ralf T1 - Developing of a Communication Concept for Product Development: Identifying the information need for conflict solvings in decision situations T2 - Creating values for people, organizations and societies, 8th QMOD Conference, Palermo, June 29-July 1, 2005, proceedings Y1 - 2005 PB - Palermo CY - University ER - TY - GEN A1 - Haase, Florian Vincent A1 - Woll, Ralf T1 - Assessment of Reliability Implementation in Manufacturing Enterprises T2 - Management and Production Engineering Review Y1 - 2016 U6 - https://doi.org/10.1515/mper-2016-0012 SN - 2082-1344 VL - 7 IS - 2 SP - 12 EP - 20 ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Goldmann, Christine A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Product Audits – Why we don’t ask the customers? T2 - Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy) Y1 - 2016 SN - 978-91-7623-086-2 SP - 229 EP - 244 PB - Lund University Library Press CY - Lund ER - TY - GEN A1 - Worlitz, Jane A1 - Stabler, Anne A1 - Peplowsky, Stefan A1 - Woll, Ralf T1 - Video Tutorials: An Appropriate Way of Teaching QM Tools Applied with Software T2 - Quality Innovation Prosperity N2 - Purpose: The aim of this research is to verify the applicability of video tutorials for the improvement of software skills. Methodology/Approach: Video tutorial prototypes were created according to design criteria found in literature and tested as teaching material of selforganized/self-regulated learning. 65 students were parted in two groups and asked to work on an assignment concerning the use of quality tools in Microsoft Excel. One group used video tutorials and the other group was guided by a teacher. Before and after the assignment the students were asked to fill out a survey evaluating their software skills as well as the aid used during the test. Findings: The results of the survey do not show a significant difference between the evaluation of video tutorials and guidance of the teacher. Also the performance of both groups concerning the assignment was comparable. From these findings it can be concluded that video tutorials and classroom teaching are equal ways of teaching in the investigated field. Research Limitation/implication: The suitability of video tutorials for the application of quality-tools with the use of appropriate software has been confirmed. The results do not show conclusions about the extent to which video tutorials can be suitable for the mediation of complex issues. Follow-up studies are required for this purpose. Originality/Value of paper: The study demonstrates that video tutorials, as a form of self-organized/self-regulated learning, are suitable to improve skills in applying quality tools by using software. KW - video tutorial KW - education KW - knowledge transfer KW - quality tools KW - software Y1 - 2016 UR - http://www.qip-journal.eu/index.php/QIP/article/view/754 U6 - https://doi.org/10.12776/qip.v20i2.754 SN - 1335-1745 SN - 1338-984X VL - 20 IS - 2 SP - 169 EP - 184 ER - TY - GEN A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Goldmann, Christine A1 - Schulze, Mathias A1 - Kazula, Stefan A1 - Woll, Ralf T1 - Preparing STEM Students for Leading Positions through Supervising Younger Students T2 - 2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia N2 - Social and leadership skills are often neglected during studies (especially in STEM subjects). It is precisely these skills that are urgently needed in professional life. The CoMeT “Concepts, Methods and Techniques for Project Management” module was developed to meet the need to acquire social and leadership skills. After a preliminary consideration an overview of the module is given. First, the teaching and learning concept is presented and insights into the seminar work are given. In addition to the competence-oriented examination methods, the integration of digital elements are presented. The continuous further development of the module, adapted to the needs of students and the economy, is a constant goal of the teachers. For this reason, there are already transmission possibilities of the module in planning. Instead of instructing groups of students in project work, pupils are to be introduced to science and study through small projects. Y1 - 2018 UR - https://ieeexplore.ieee.org/document/8615359 SN - 978-1-5386-6522-0 U6 - https://doi.org/10.1109/TALE.2018.8615359 SP - 835 EP - 839 PB - IEEE CY - Piscataway, NJ ER - TY - GEN A1 - Worlitz, Jane A1 - Kotal, Janina A1 - Woll, Ralf ED - Schmitt, Robert H. T1 - Die Bereitstellung von Warteinformationen über digitale Anzeigetafeln und ihr Einfluss auf die Kundenzufriedenheit am Beispiel der stationären Aufnahme in einem Krankenhaus T2 - Potenziale Künstlicher Intelligenz für die Qualitätswissenschaft : Bericht zur GQW-Jahrestagung 2018 in Nürnberg N2 - Untersuchungsziel: Immer mehr digitale Anwendungen helfen Dienstleistungsunternehmen, den Service für ihre Kunden zu verbessern. Durch Echtzeit-Informationen, bereitgestellt über digitale Anzeigetafeln oder Apps, sind Kunden und Kundinnen über Vorgänge informiert. In Wartesituationen können über digitale Anzeigetafeln allgemeine Informationen, Warteposition, Wartedauer und Wartegrund kommuniziert werden. Diese Studie untersucht, welchen Einfluss die Bereitstellung von Warteinformationen auf die Wartezufriedenheit der Kunden hat und wie diese bereitgestellt werden sollten. Methode: Zur Untersuchung der Forschungsfrage wird ein Versuch in der stationären Aufnahme von Patientinnen und Patienten eines Krankenhauses durchgeführt. An zwei Versuchstagen vor, und zwei Versuchstagen nach der Einführung einer digitalen Anzeigetafel mit Warteinformationen werden Patientinnen und Patienten im Wartebereich mittels einer schriftlichen Befragung zu ihrer Wartezufriedenheit befragt. Ergebnisse und Implikationen: Aus wirtschaftlichen Gründen ist eine Wartezeit von null Minuten nicht immer geeignet. Statt die Reduzierung von Wartezeit zu betrachten, untersucht diese Studie, wie das Warten angenehm gestaltet werden kann. Untersuchungen zeigen, dass Warteinformationen die Wartezufriedenheit beeinflussen. Diese Studie zeigt am Beispiel der stationären Aufnahme eines Krankenhauses, dass die Art der Bereitstellung von Warteinformationen bedeutsam ist. Bei der Bereitstellung sollte darauf geachtet werden, dass die Präsentation der Warteinformationen nicht zur visuellen und akustischen Überforderungen der Kunden führt. Limitationen: Es wurde die Wartephase vor der Erstellung der Dienstleistung betrachtet. Die Untersuchungen sollten für andere Wartephasen und Branchen wiederholt werden. Folgeuntersuchungen sind erforderlich. Wert der Arbeit: Die Zufriedenheit der Kunden mit der Wartezeit beeinflusst die Gesamtbeurteilung der Dienstleistung. Die Studie zeigt, wie Warteinformationen die Kundenzufriedenheit steigern. Die Ergebnisse leisten einen Beitrag zur Steigerung der Wartezufriedenheit des Kunden und zur langfristigen Kundenbindung. KW - Wartezufriedenheit KW - Warteinformationen KW - wahrgenommene Wartezeit KW - akzeptable Wartezeit Y1 - 2019 SN - 978-3-662-60692-6 SN - 978-3-662-60691-9 SP - 17 EP - 38 PB - Springer Verlag CY - Berlin ER - TY - GEN A1 - Kazula, Stefan A1 - Rich, Beatrice Monique A1 - Höschler, Klaus A1 - Woll, Ralf T1 - Awakening the Interest of High School Pupils in Science, Technology, Engineering and Mathematics Studies and Careers through Scientific Projects T2 - 2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia N2 - This paper presents the application of a scientific project concerning variable aero engine inlets, which was conducted within the scope of a high school course over the period of two years. The motivation of developing variable aero engine inlets with a group of pupils is introduced. The approach that is utilised during that course and its implementation are described. The results and benefits of this project for pupils, supervisor, school and university are summarised, e.g. providing the pupils with necessary knowledge and assisting them with their career choices, potentially resulting in increased enrolment numbers and lower dropout rates in science, technology, engineering and mathematics study programmes. An overview of a follow-up project that enables a larger group of pupils and a yearly implementation of a similar course is given. Within the scope of that course, university students will supervise smaller scientific projects that are conducted by groups of pupils over the period of one semester, providing additional benefits for students’ soft skills, e.g. communication and conflict management skills. KW - project-based learning KW - increasing interest in STEM KW - reducing dropout rates KW - soft skills KW - cooperation between school and university Y1 - 2018 SN - 978-1-5386-6522-0 U6 - https://doi.org/10.1109/TALE.2018.8615418 SP - 259 EP - 265 PB - IEEE CY - Piscataway, NJ ER - TY - GEN A1 - Hannaske, Carolin A1 - Rich, Beatrice Monique A1 - Müller, Matthias A1 - Woll, Ralf T1 - Deutsch-chinesiche Zusammenarbeit: Kulturelle Eigenarten machen den Unterschied in der Kommunikation T2 - Qualität und Zuverlässigkeit : QZ KW - Kommunikation, China, Deutschland, Kultur Y1 - 2019 SN - 0720-1214 SN - 0033-5126 VL - 64 IS - 11 SP - 12 EP - 14 ER -