TY - CHAP A1 - Halilovic, Jadranka A1 - Peplowsky, Stefan A1 - Hipp, Christiane A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Generation Y and the search for meaning - Debureaucratizing of business process vs. quality requirement T2 - 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality Y1 - 2014 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Peplowsky, Stefan A1 - Worlitz, Jane A1 - Woll, Ralf T1 - Praxisorientierte Führung von Projektgruppen - Vorstellung des Lehrkonzeptes KoMet T2 - Qualitätsmanagement : denken - motivieren - leben, Bericht zur GQW-Jahrestagung 2014 in Chemnitz Y1 - 2014 SN - 978-3-8440-2529-3 SP - 135 EP - 150 PB - Shaker CY - Aachen ER - TY - CHAP A1 - Rich, Beatrice Monique A1 - Worlitz, Jane A1 - Peplowsky, Stefan A1 - Woll, Ralf ED - Hamrol, Adam ED - Ciszak, Olaf Stanisław ED - Legutko, Stanisław ED - Jurczyk, Mieczysław T1 - I Spy, with My Little Eye: Quality Standards of Different Target Groups T2 - Advances in Manufacturing N2 - According to the Kano model, companies would be required to use a continuous adaptation of audit criteria. If the ever-changing customer necessities are not neglected, the relevancy of defined audit criteria and the framework conditions of the production start for product audits cannot be permanently ensured. For this reason, companies should compare and adjust the quality standards of all concerning employees with that of the customer, so that the audit criteria can also be reconciled and adjusted accordingly. In this respect, a procedure for matching quality standards has been developed together with a vehicle manufacturer and a feasibility study has been carried out. The focus of the study was on possible differences regarding the detection of defects between the employees, dealers, and customers, as well as the recording and analysis of the visual focus areas. For the study, the participants had to complete a written questionnaire and make a practical defect detection directly on the vehicle. The study results have shown a variety of potentials for action that can be applied at other companies. These include the regular internal matching of the quality standards, the continuous training of the employees as well as the integration of the customers and their changing product requirements after the start of product production. Y1 - 2017 SN - 978-3-319-68618-9 U6 - https://doi.org/10.1007/978-3-319-68619-6_82 SP - 847 EP - 856 PB - Springer International Publishing CY - Cham ER - TY - THES A1 - Peplowsky, Stefan T1 - Integration von subjektiven Qualitätsanforderungen in die Kaufentscheidung zur Vermeidung von Fehlbewertungen T1 - Integration of subjective requirements to avoid wrong purchase descisions Y1 - 2017 SN - 978-3-8300-9387-9 PB - Kovač CY - Hamburg ER -