TY - GEN A1 - Laaser, Knut T1 - ‘Customers were not objects to suck bloodfrom’: Social relations in UK retail banks under changing performance managementsystems T2 - Industrial Relations Journal Y1 - 2019 U6 - https://doi.org/10.1111/irj.12267 SN - 0019-8692 VL - 50 IS - 5/6 SP - 532 EP - 547 ER - TY - CHAP A1 - Laaser, Knut A1 - Bolton, Sharon C. ED - Gall, Gregor T1 - Moral economy – flexible employment and layers of disconnection T2 - Handbook of the politics of labour, work and employment Y1 - 2019 SN - 978-1-78471-568-7 SN - 978-1-78471-569-4 SP - 201 EP - 212 PB - Edward Elgar Publishing CY - Cheltenham, UK ER -