TY - CHAP A1 - Hipp, Christiane A1 - Umerkajew, Eugenia T1 - Gestaltung der Spielregeln und Leitbildentwicklung aus Unternehmensperspektive T2 - Kommunikation erneuerbarer Energieversorgung Y1 - 2014 SP - 20 EP - 30 PB - Hochschule Augsburg CY - Augsburg [u.a.] ER - TY - CHAP A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Jung Erceg, Petra A1 - Weidner, Nadezda ED - Lay, Gunter T1 - The Impact of Servitization on Key Competences and Qualification Profiles in the Machine Building Industry T2 - Servitization in Industry Y1 - 2014 U6 - https://doi.org/10.1007/978-3-319-06935-7_19 SP - 315 EP - 330 PB - Springer CY - Heidelberg ER - TY - CHAP A1 - Halilovic, Jadranka A1 - Peplowsky, Stefan A1 - Hipp, Christiane A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Generation Y and the search for meaning - Debureaucratizing of business process vs. quality requirement T2 - 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality Y1 - 2014 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER - TY - CHAP A1 - Gliem, Silvia A1 - Boeger, Astrid  A1 - Goegl, Harald A1 - Hipp, Christiane T1 - Evaluation of design thinking for the creation of service innovations in developing countries T2 - Proceedings, The 25th Annual RESER Conference "Innovative Services in the 21st Century", Copenhagen, Denmark Y1 - 2015 UR - http://ruconf.ruc.dk/ocs_pics/RESER2015/RESER2015_Proceedings.pdf SN - 978-87-7349-921-4 PB - Roskilde University ER - TY - CHAP A1 - Halilovic, Jadranka A1 - Weinecke, Gabriele A1 - Hipp, Christiane A1 - Hendrischke, Birgit T1 - Berufsbegleitende Qualifizierung „Demografiemanagement“: Personal alternsgerecht führen und motivieren lernen im Projekt "Ziemlich beste Lernfreu(n)de" T2 - DGWF-Jahrestagung 2014 vom 24. bis 26. September 2014 an der Universität Hamburg Y1 - 2014 UR - https://dgwf.net/fileadmin/user_upload/Jahrestagung/Abstractband.pdf SP - 85 EP - 86 PB - DGWF CY - Hamburg ER - TY - CHAP A1 - Gliem, Silvia A1 - Hipp, Christiane ED - Toivonen, Marja T1 - Struggling at the Front Line: ICT and Service Innovation T2 - Service Innovation N2 - Information and communication technologies (ICT) are one of the drivers of service innovation. In many services, the introduction of ICT has resulted in significant changes in relation to service provision and service delivery. It has triggered the development of self-services and remote services, for instance. The acceptance and adoption of technology by service providers and service customers has become an important issue in service research. Being now at a state where technology, especially ICT, forms part of our everyday lives and work routines, it is time to extend research in this field from aspects of technology acceptance and technology adoption to aspects of technology usage. Focusing on face-to-face service encounters, we will elaborate the advantages and disadvantages of ICT, taking into account customers and frontline employees. The concept of ICT literacy will be introduced in order to provide the means for further research. KW - Service innovation KW - ICT KW - ICT literacy KW - Frontline employees KW - Service encounter KW - Perceived quality KW - Service quality Y1 - 2016 UR - http://link.springer.com/chapter/10.1007/978-4-431-54922-2_8/fulltext.html SN - 978-4-431-54921-5 SN - 978-4-431-54922-2 U6 - https://doi.org/10.1007/978-4-431-54922-2_8 SP - 171 EP - 184 PB - Springer CY - Japan ER - TY - GEN A1 - Halilovic, Jadranka A1 - Litwin, Nadine A1 - Gliem, Silvia A1 - Hipp, Christiane T1 - Halilovic, The hybrid learning university: insights, challenges, and lessons learned from best practice at Brandenburg University of Technology T2 - International Journal of Learning and Teaching N2 - The following paper discusses the applied instruments of hybrid learning in the context of university education, especially video lectures, classroom response system and online-learning-diaries. We will demonstrate the application of hybrid learning instruments within different courses in combination with traditional learning elements at the Brandenburg University of Technology Cottbus-Senftenberg (BTU C-S). Using an embedded single case study design, we conducted an in-depth analysis of the applied instruments of hybrid learning including data from student’s course evaluations, examination results, and log data from Moodle. The results show a varying picture. Video lectures match to the student’s demand of flexibility, e.g. caused by the need of fulfilling a part time job. Classroom response systems are perceived as appropriate means of improving comprehension and repetition of course contents. Overall online-learning-diaries help intensify the learning experience and enhance student’s self-reflection. In addition, the learning process itself and the combination of elements of traditional and the hybrid learning approach play a special role. Y1 - 2016 U6 - https://doi.org/10.18178/ijlt.2.2.148-155 SN - 2377-2905 VL - 2 IS - 2 SP - 148 EP - 155 ER - TY - GEN A1 - Benkenstein, Martin A1 - Bruhn, Manfred A1 - Büttgen, Marion A1 - Hipp, Christiane A1 - Matzner, Martin A1 - Nerdinger, Friedemann T1 - Topics for Service Management Research - A European Perspective T2 - Journal of Service Management Research Y1 - 2017 U6 - https://doi.org/10.15358/2511-8676-2017-1-4 SN - 2511-8676 VL - 1 IS - 1 SP - 4 EP - 21 ER - TY - CHAP A1 - Gliem, Silvia A1 - Hipp, Christiane ED - Tronvoll, Bård ED - Edvardsson, Bo T1 - Service Productivities’ Next Top Model T2 - The Palgrave Handbook of Service Management Y1 - 2022 SN - 978-3-030-91827-9 SN - 978-3-030-91830-9 SN - 978-3-030-91828-6 U6 - https://doi.org/10.1007/978-3-030-91828-6_37 SP - 773 EP - 799 PB - Springer Nature Switzerland CY - Schweiz ER - TY - CHAP A1 - Magnusson, Peter A1 - Hipp, Christiane A1 - Edvardsson, Bo ED - Kristensson, Per ED - Magnusson, Peter ED - Witell, Lars T1 - Exploring the Challenges of Servitization in Manufacturing Companies T2 - Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation Y1 - 2019 SN - 978-981-3273-37-5 SP - 253 EP - 279 PB - World Scientific CY - London ER - TY - CHAP A1 - Hipp, Christiane ED - Gallouij, Faiz ED - Gallouij, Camal ED - Monnoyer, Marie-Christine ED - Rubalcaba, Luis ED - Scheuer, Markus T1 - Quality Standards and Innovation in Services T2 - Elgar Encyclopedia of Services Y1 - 2023 UR - https://www.elgaronline.com/display/book/9781802202595/9781802202595.xml SN - 978-1-80220-258-8 SN - 978-1-80220-259-5 U6 - https://doi.org/10.4337/9781802202595.Quality.Standards.and SP - 382 EP - 382 PB - Edward Elgar Publishing CY - Cheltenham [u.a.] ER -