TY - CHAP A1 - Weber, Doreen A1 - Hipp, Christiane T1 - Wissenswerter Wissenswert - Wie Unternehmen das unsichtbare Kapital schätzen lernen T2 - Wirtschaftliche Implikationen des demografischen Wandels Y1 - 2013 SN - 978-3-658-00306-7 SN - 978-3-658-00307-4 SP - 447 EP - 459 PB - Springer Gabler CY - Wiesbaden ER - TY - GEN A1 - Hipp, Christiane A1 - Callego, Jorge A1 - Rubalcaba, Luis T1 - Services and organisational innovation: the right mix for value creation T2 - Management Decision Y1 - 2013 VL - 51 IS - 6 SP - 1117 EP - 1134 ER - TY - CHAP A1 - Gotsch, Matthias A1 - Hipp, Christiane T1 - Produktivitätsdeterminanten im Dienstleistungssektor T2 - Produktivität von Dienstleistungen Y1 - 2012 UR - http://clicresearch.org/wp-content/uploads/downloads/2012/07/22_de_Produktivitaet_von_Dienstleistungen.pdf SP - 8 EP - 10 PB - CLIC CY - Leipzig ER - TY - GEN A1 - Dörr, Nora A1 - Hipp, Christiane T1 - Methoden zur Bewertung des Erfolgs von Produktionsinnovationen T2 - Zeitschrift für wirtschaftlichen Fabrikbetrieb (ZWF) N2 - Methoden zur Bewertung des Erfolgs von Produktionsinnovationen Y1 - 2013 SN - 0947-0085 VL - 108 IS - 6 SP - 375 EP - 378 ER - TY - GEN A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Schwarz, Claudia A1 - Weber, Lars T1 - Identification of determinants and development of a productivity framework in the services sector T2 - Economies et sociétés, EGS, Série Economie et gestion des services N2 - The service industry significantly contributes to gross value added and employment. However, it is difficult to make generic statements about service productivity because of the distinct nature and heterogeneity of services. The present work will address productivity improvements being subject to multiple causes. Through a structured literature review of relevant empirical studies, the drivers of service productivity are identified in the context of a meta-study. All complex interactions of the determinants are presented in an illustration and a dynamic productivity loop framework is generated, taking into account the many possible factors and the heterogeneous characteristics of the services sector. Y1 - 2013 VL - 14 IS - 3-4 SP - 531 EP - 574 ER - TY - CHAP A1 - Verworn, Birgit A1 - Hipp, Christiane A1 - Weber, Doreen ED - Field, John ED - Burke, Ronald J. ED - Cooper, Carry L. T1 - Demographic Challenges for Human Resource Management: Implications from Management and Psychological Theories T2 - The SAGE handbook of aging, work and society Y1 - 2013 SN - 978-1-4462-0782-6 SP - 238 EP - 249 PB - Sage Publ. CY - Thousand Oaks [u.a.] ER - TY - GEN A1 - Gotsch, Matthias A1 - Hipp, Christiane T1 - Using Trademarks to Measure Innovation in Knowledge-Intensive Business Services T2 - Technology Innovation Management Review N2 - We present an empirical approach to measuring service innovation on the company level through the analysis of trademarks. Prior empirical investigations in several industries have shown that a trademark may be used as an innovation indicator. This article explores the use and relevance of trademarks by conducting a survey in the knowledge-intensive business services (KIBS) industries with 278 participating companies. Our survey results explain the use of trademarks as a way to protect innovation and intellectual property for KIBS. In sum, we show that trademarks can be described as adequate and useful indicators to measure new service innovations in the KIBS industries. Additionally, we show that trademarks have the potential to overcome weaknesses of traditional measurement concepts towards KIBS innovation and might make special surveys redundant in the future. Y1 - 2014 UR - http://timreview.ca/article/790 SN - 1927-0321 VL - 4 IS - 5 SP - 18 EP - 30 ER - TY - CHAP A1 - Hipp, Christiane A1 - Umerkajew, Eugenia T1 - Gestaltung der Spielregeln und Leitbildentwicklung aus Unternehmensperspektive T2 - Kommunikation erneuerbarer Energieversorgung Y1 - 2014 SP - 20 EP - 30 PB - Hochschule Augsburg CY - Augsburg [u.a.] ER - TY - CHAP A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Jung Erceg, Petra A1 - Weidner, Nadezda ED - Lay, Gunter T1 - The Impact of Servitization on Key Competences and Qualification Profiles in the Machine Building Industry T2 - Servitization in Industry Y1 - 2014 U6 - https://doi.org/10.1007/978-3-319-06935-7_19 SP - 315 EP - 330 PB - Springer CY - Heidelberg ER - TY - CHAP A1 - Halilovic, Jadranka A1 - Peplowsky, Stefan A1 - Hipp, Christiane A1 - Woll, Ralf ED - Dahlgaard-Park, Su Mi ED - Dahlgaard, Jens Jörn T1 - Generation Y and the search for meaning - Debureaucratizing of business process vs. quality requirement T2 - 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality Y1 - 2014 SN - 978-91-7623-086-2 PB - Lund University Library Press CY - Lund ER -