TY - RPRT A1 - Rubalcaba, Luis A1 - Gallego, J. A1 - Hipp, Christiane A1 - Gotsch, Matthias T1 - Organisational Innovation in Services : Final report Task 4, Horizontal report 2 Y1 - 2010 PB - BTU CY - Alcala [u.a.] ER - TY - RPRT A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Gallego, J. A1 - Rubalcaba, Luis T1 - Final Report Task 1. Knowledge Intensive Services. Europe INNOVA - Sectoral Innovation Watch Y1 - 2010 PB - BTU Cottbus CY - Alcala ; Cottbus ER - TY - RPRT A1 - Gotsch, Matthias A1 - Gallego, J. A1 - Hipp, Christiane A1 - Rubalcaba, Luis T1 - Challenges for a European strategy in support of innovation in services - A review of key evidence and policy issues. Europe INNOVA - Sectoral Innovation Watch Y1 - 2009 PB - Alcala and Cottbus : BTU Cottbus ER - TY - GEN A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Lerngau, M. A1 - Müller, G. A1 - Reuter, N. A1 - Saam, M. A1 - Weber, Lars T1 - Mikro- und Makroökonomische Aspekte der Dienstleistungsproduktivität - State of the Art Y1 - 2011 ER - TY - GEN A1 - Gotsch, Matthias A1 - Hipp, Christiane T1 - Measurement of Innovation Activities in the Knowledge Intensive Services Industry: A trademark approach T2 - Service Industries Journal Y1 - 2012 SN - 0264-2069 VL - 32 IS - 13 SP - 2167 EP - 2184 ER - TY - CHAP A1 - Hipp, Christiane A1 - Gotsch, Matthias A1 - Schwarz, Claudia A1 - Weber, Lars T1 - Identification of determinants and development of a model of productivity in the services sector Y1 - 2011 UR - http://reser.net/materiali/priloge/slo/gotsch_et_al.pdf N1 - Paper accepted for presentation at the 21st International RESER Conference, Hamburg, Germany, 2011 ER - TY - CHAP A1 - Gotsch, Matthias T1 - Innovation measurement for knowledge intensive business services: Suitability of trademarks as additional indicator of innovation Y1 - 2011 ER - TY - CHAP A1 - Gotsch, Matthias T1 - Measurement of innovation activities in the knowledge intensive services industry Y1 - 2010 ER - TY - CHAP A1 - Hipp, Christiane A1 - Gotsch, Matthias T1 - Trademarks as innovation measurement for knowledge intensive business services T2 - Academy of management annual meeting proceedings Y1 - 2011 SN - 2151-6561 N1 - San Antonia, Texas, USA ER - TY - CHAP A1 - Gotsch, Matthias A1 - Hipp, Christiane T1 - Innovation measurement for knowledge intensive business services: suitability of trademarks as additional indicator of innovation Y1 - 2010 ER - TY - CHAP A1 - Gotsch, Matthias A1 - Hipp, Christiane T1 - Measurement of innovation activities in the knowledge-intensive service industry: a trademark approach Y1 - 2010 ER - TY - CHAP A1 - Gotsch, Matthias A1 - Hipp, Christiane T1 - Produktivitätsdeterminanten im Dienstleistungssektor T2 - Produktivität von Dienstleistungen Y1 - 2012 UR - http://clicresearch.org/wp-content/uploads/downloads/2012/07/22_de_Produktivitaet_von_Dienstleistungen.pdf SP - 8 EP - 10 PB - CLIC CY - Leipzig ER - TY - GEN A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Schwarz, Claudia A1 - Weber, Lars T1 - Identification of determinants and development of a productivity framework in the services sector T2 - Economies et sociétés, EGS, Série Economie et gestion des services N2 - The service industry significantly contributes to gross value added and employment. However, it is difficult to make generic statements about service productivity because of the distinct nature and heterogeneity of services. The present work will address productivity improvements being subject to multiple causes. Through a structured literature review of relevant empirical studies, the drivers of service productivity are identified in the context of a meta-study. All complex interactions of the determinants are presented in an illustration and a dynamic productivity loop framework is generated, taking into account the many possible factors and the heterogeneous characteristics of the services sector. Y1 - 2013 VL - 14 IS - 3-4 SP - 531 EP - 574 ER - TY - GEN A1 - Gotsch, Matthias A1 - Hipp, Christiane T1 - Using Trademarks to Measure Innovation in Knowledge-Intensive Business Services T2 - Technology Innovation Management Review N2 - We present an empirical approach to measuring service innovation on the company level through the analysis of trademarks. Prior empirical investigations in several industries have shown that a trademark may be used as an innovation indicator. This article explores the use and relevance of trademarks by conducting a survey in the knowledge-intensive business services (KIBS) industries with 278 participating companies. Our survey results explain the use of trademarks as a way to protect innovation and intellectual property for KIBS. In sum, we show that trademarks can be described as adequate and useful indicators to measure new service innovations in the KIBS industries. Additionally, we show that trademarks have the potential to overcome weaknesses of traditional measurement concepts towards KIBS innovation and might make special surveys redundant in the future. Y1 - 2014 UR - http://timreview.ca/article/790 SN - 1927-0321 VL - 4 IS - 5 SP - 18 EP - 30 ER - TY - CHAP A1 - Gotsch, Matthias A1 - Hipp, Christiane A1 - Jung Erceg, Petra A1 - Weidner, Nadezda ED - Lay, Gunter T1 - The Impact of Servitization on Key Competences and Qualification Profiles in the Machine Building Industry T2 - Servitization in Industry Y1 - 2014 U6 - https://doi.org/10.1007/978-3-319-06935-7_19 SP - 315 EP - 330 PB - Springer CY - Heidelberg ER - TY - BOOK A1 - Gotsch, Matthias T1 - Innovationsaktivitäten wissensintensiver Dienstleistungen : die Markenanmeldung als Indikator Y1 - 2012 SN - 978-3-8349-3891-6 SN - 978-3-8349-3892-3 PB - Springer Gabler CY - Wiesbaden ER -