TY - GEN A1 - Benkenstein, Martin A1 - Bruhn, Manfred A1 - Büttgen, Marion A1 - Hipp, Christiane A1 - Matzner, Martin A1 - Nerdinger, Friedemann T1 - Topics for Service Management Research - A European Perspective T2 - Journal of Service Management Research Y1 - 2017 U6 - https://doi.org/10.15358/2511-8676-2017-1-4 SN - 2511-8676 VL - 1 IS - 1 SP - 4 EP - 21 ER -