TY - CHAP A1 - Bäsler, Maurice A1 - Rese, Alexandra A1 - Woll, Ralf A1 - Eckert, Marit T1 - Designing group experiments to analyse the effectiveness of marketing and quality management methods for conflict solving T2 - 10th QMOD Conference, Quality Management and Organiqatinal Development, Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden Y1 - 2007 PB - Linköping University Electronic Press CY - Linköping ER -