TY - GEN A1 - Benkenstein, Martin A1 - Bruhn, Manfred A1 - Büttgen, Marion A1 - Hipp, Christiane A1 - Matzner, Martin A1 - Nerdinger, Friedemann T1 - Topics for Service Management Research - A European Perspective T2 - Journal of Service Management Research Y1 - 2017 U6 - https://doi.org/10.15358/2511-8676-2017-1-4 SN - 2511-8676 VL - 1 IS - 1 SP - 4 EP - 21 ER - TY - CHAP A1 - Gliem, Silvia A1 - Hipp, Christiane ED - Tronvoll, Bård ED - Edvardsson, Bo T1 - Service Productivities’ Next Top Model T2 - The Palgrave Handbook of Service Management Y1 - 2022 SN - 978-3-030-91827-9 SN - 978-3-030-91830-9 SN - 978-3-030-91828-6 U6 - https://doi.org/10.1007/978-3-030-91828-6_37 SP - 773 EP - 799 PB - Springer Nature Switzerland CY - Schweiz ER - TY - CHAP A1 - Magnusson, Peter A1 - Hipp, Christiane A1 - Edvardsson, Bo ED - Kristensson, Per ED - Magnusson, Peter ED - Witell, Lars T1 - Exploring the Challenges of Servitization in Manufacturing Companies T2 - Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation Y1 - 2019 SN - 978-981-3273-37-5 SP - 253 EP - 279 PB - World Scientific CY - London ER - TY - CHAP A1 - Hipp, Christiane ED - Gallouij, Faiz ED - Gallouij, Camal ED - Monnoyer, Marie-Christine ED - Rubalcaba, Luis ED - Scheuer, Markus T1 - Quality Standards and Innovation in Services T2 - Elgar Encyclopedia of Services Y1 - 2023 UR - https://www.elgaronline.com/display/book/9781802202595/9781802202595.xml SN - 978-1-80220-258-8 SN - 978-1-80220-259-5 U6 - https://doi.org/10.4337/9781802202595.Quality.Standards.and SP - 382 EP - 382 PB - Edward Elgar Publishing CY - Cheltenham [u.a.] ER -