@misc{BittnerZaehrTallarek, author = {Bittner-Z{\"a}hr, Sophia and Tallarek, Marie}, title = {Organizational practices and emotion work : a conceptual framework using the example of the emotionally demanding field of clinical maternity care}, series = {Konferenzwebsite (nur f{\"u}r TN)}, journal = {Konferenzwebsite (nur f{\"u}r TN)}, pages = {1 -- 24}, abstract = {In Organization and Management literature, emotions have mostly been treated as an individualistic phenomenon. From a sociological viewpoint, however, scholars highlight the embeddedness of emotions into social and organizational contexts. In organizations with a high proportion of frontline service workers, emotions and emotion work are particularly vital for organizational productivity. In emotionally demanding areas, such as social work and healthcare, emotion work does not only influence service quality and consumer satisfaction, but also affects worker well-being and their future emotional availability. Up to date, the importance of organizational emotion-related practices has remained a scientific blind spot. Using clinical maternity care as an example, we discuss the relevance of emotion (work) and argue for the need to consider organizational practices in further research. Based on a theoretical synthesis and on empirical data from midwifery studies, we propose a conceptual framework that bridges psychological, practice research, and sociological perspectives. The framework considers both individual (e. g., searching for safe peer environments and rewards, following/resisting rules, lying/lying low) and organizational (e. g., definition of insiders, collegial support, solidarity, affirmation, discursive resistance, ignorance) emotion-related practices. It provides a foundation for an enhanced understanding of emotion-related practices within organizations and has the potential to encourage structured empirical research in this field. In sum, this paper contributes to recent discussions in organizational and management research, as well as midwifery research, with implications for organizations in general.}, language = {en} }