@inproceedings{PeplowskyPueschelWoll, author = {Peplowsky, Stefan and P{\"u}schel, Louis and Woll, Ralf}, title = {What customers want? - Development of a software-based method to evaluate subjective requirement on the example of motorcycles}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {1522 -- 1537}, language = {en} } @inproceedings{WorlitzNoackWoll, author = {Worlitz, Jane and Noack, Felix and Woll, Ralf}, title = {How to Identify a Suitable Six Sigma Rollout Strategy}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {726 -- 746}, language = {en} } @inproceedings{HaaseDierlHenkeetal., author = {Haase, Florian Vincent and Dierl, Adrian and Henke, Anna and Woll, Ralf and Sarradj, Ennes}, title = {Development of an experiment for impedance measurement of structured sandwich sheet metals by using a full factorial multi-stage approach}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {448 -- 462}, language = {en} } @inproceedings{RichGoldmannWoll, author = {Rich, Beatrice Monique and Goldmann, Christine and Woll, Ralf}, title = {Product Audits - Why we don't ask the customers?}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {229 -- 244}, language = {en} } @inproceedings{HaaseGeithnerWoll, author = {Haase, Florian Vincent and Geithner, Fabian Paul and Woll, Ralf}, title = {Description of reliability content by using the ReliaLibrary web-database}, series = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, booktitle = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, editor = {Walls, Lesley and Revie, Matthew and Bedford, Tim}, publisher = {CRC Press}, address = {Boca Raton}, isbn = {978-1-138-02997-2}, pages = {2076 -- 2082}, language = {en} } @inproceedings{HaaseReinholdWolletal., author = {Haase, Florian Vincent and Reinhold, Maximilian and Woll, Ralf and Wolf, Matthias and Seidlitz, Holger}, title = {Reliability capability assessment of cooperative networks using the example of developing demonstrators of structured materials}, series = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, booktitle = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, editor = {Walls, Lesley and Revie, Matthew and Bedford, Tim}, publisher = {CRC Press}, address = {Boca Raton}, isbn = {978-1-138-02997-2}, pages = {1323 -- 1329}, language = {en} } @phdthesis{Peplowsky, author = {Peplowsky, Stefan}, title = {Integration von subjektiven Qualit{\"a}tsanforderungen in die Kaufentscheidung zur Vermeidung von Fehlbewertungen}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-9387-9}, pages = {XXV, 173 Seiten, Seite XXVII - Seite XLVII}, language = {de} } @phdthesis{Haase, author = {Haase, Florian Vincent}, title = {Modellbasierte Ableitung von Zuverl{\"a}ssigkeitsaktivit{\"a}ten}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-9361-9}, pages = {XXVII, 149 Seiten}, language = {de} } @inproceedings{RichPeplowskyWoll, author = {Rich, Beatrice Monique and Peplowsky, Stefan and Woll, Ralf}, title = {Machbarkeitsstudie zum Abgleich von Qualit{\"a}tsmaßst{\"a}ben}, series = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, booktitle = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, editor = {Otten, Heiner and G{\"o}tz, J{\"u}rgen and Pollak, Sebastian}, publisher = {FAU University Press}, address = {Erlangen}, isbn = {978-3-96147-021-1}, pages = {309 -- 327}, language = {de} } @misc{WorlitzStablerPeplowskyetal., author = {Worlitz, Jane and Stabler, Anne and Peplowsky, Stefan and Woll, Ralf}, title = {Video Tutorials: An Appropriate Way of Teaching QM Tools Applied with Software}, series = {Quality Innovation Prosperity}, volume = {20}, journal = {Quality Innovation Prosperity}, number = {2}, issn = {1335-1745}, doi = {10.12776/qip.v20i2.754}, pages = {169 -- 184}, abstract = {Purpose: The aim of this research is to verify the applicability of video tutorials for the improvement of software skills. Methodology/Approach: Video tutorial prototypes were created according to design criteria found in literature and tested as teaching material of selforganized/self-regulated learning. 65 students were parted in two groups and asked to work on an assignment concerning the use of quality tools in Microsoft Excel. One group used video tutorials and the other group was guided by a teacher. Before and after the assignment the students were asked to fill out a survey evaluating their software skills as well as the aid used during the test. Findings: The results of the survey do not show a significant difference between the evaluation of video tutorials and guidance of the teacher. Also the performance of both groups concerning the assignment was comparable. From these findings it can be concluded that video tutorials and classroom teaching are equal ways of teaching in the investigated field. Research Limitation/implication: The suitability of video tutorials for the application of quality-tools with the use of appropriate software has been confirmed. The results do not show conclusions about the extent to which video tutorials can be suitable for the mediation of complex issues. Follow-up studies are required for this purpose. Originality/Value of paper: The study demonstrates that video tutorials, as a form of self-organized/self-regulated learning, are suitable to improve skills in applying quality tools by using software.}, language = {en} } @inproceedings{Worlitz, author = {Worlitz, Jane}, title = {KISS - Six Sigma Tools - Keep it small \& simple. Wie Video-Tutorials den Einsatz von Six Sigma vereinfachen.}, series = {Six Sigma Fachkonferenz, Bayreuth, 2016}, booktitle = {Six Sigma Fachkonferenz, Bayreuth, 2016}, abstract = {Wenn Sie eine Frage zur Anwendung eines Ger{\"a}tes haben, werden Sie in den wenigsten F{\"a}llen die Bedienungsanleitung zur Hand nehmen. Warum handeln Sie so? Sie m{\"o}chten schnell auf die ben{\"o}tigten Informationen zugreifen und diese sofort anwenden k{\"o}nnen. Kurz probiert und schon klappt's mit dem Ger{\"a}t. F{\"u}hrt das drauflos Probieren einmal nicht zum Erfolg, wird ein Experte kontaktiert. Ist dieser nicht auffindbar, w{\"a}re es sch{\"o}n trotzdem auf sein Wissen zugreifen zu k{\"o}nnen, ohne die Bedienungsanleitung in die Hand nehmen zu m{\"u}ssen. Videos bieten die M{\"o}glichkeit anschaulich, orts- und zeitungebunden auf Informationen zuzugreifen. Auch im beruflichen Alltag. Erfahren Sie in dem Vortrag wie Video-Tutorials den Einsatz von Six Sigma vereinfachen. Basierend auf den Erfahrungen des Lehrstuhls Qualit{\"a}tsmanagement der BTU C-S wird auf die Anwendbarkeit und die Erstellung von Videos eingegangen.}, language = {de} } @inproceedings{WorlitzHaschkePeplowskyetal., author = {Worlitz, Jane and Haschke, Dennis and Peplowsky, Michael and Peplowsky, Stefan and Woll, Ralf}, title = {FMEA Software comparison}, series = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, booktitle = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, isbn = {978-91-7623-086-2}, abstract = {Purpose Quality requirements, as per customer, are steadily rising. To meet these requirements it is extremely important for manufacturing and developing companies to implement an early detection and prevention of failures. A widely used method, the Failure Mode and Effects Analysis (FMEA) is used to detect and avoid potential errors in the early development process and as well as to optimize the system as a whole. The FMEA team is led by a moderator, and is interdisciplinary and cross departmental. The FMEA is carried out according to a systematic approach. For the implementation and documentation of the results, special software is available. As a rule the system function and malfunction, structures of the product and or process are created in the form of tree diagram. Afterwards the failure, failure causes, failure outcome, and existing measures are recorded in a form. If necessary, other measures and responsibilities are defined. The special software used for this purposes is criticized for the complicated user interface restricted access to the result and the inflexibility of the tree structure. In 2005, the Chair of Quality Management developed an Excel template to carry out the FMEA and to document the results, and since then it has been constantly under development. Using standardized software, the training period should be reduced and the flexibility to the results should be increased. Instead of using tree structures, company specific product and process visual aids are implemented. Both methods are tested in order to see the suitability in different situations and to support the implementation of the FMEA as well as the documentation of the results. The programs IQ-RM PRO 6.5 from APIS and the Excel template Flex-FMEA 2.0 from the Chair of Quality Management are compared to each other. Methodology The investigation of the suitability for the methods to carry out the FMEA and the documentation of the results is done through student experimentation and followed by a written survey. The suitability assessment of the method is been investigated through the influence of the group size and the nature of the FMEA. The students are divided into groups with one group testing a FMEA using the IQ-RM PRO 6.5 from APIS and the other group using the Excel template Flex-FMEA 2.0 from the Chair of Quality Management. The group size and the nature of the FMEA varies. The objects of observation in the FMEA are not very complex and everyday relatable so that every participant is actively involved. Findings and Value of Paper The results show the impact of group size and nature of the FMEA in relation to the suitability assessment of both methods. It is interesting to examine the influence of other factors, for example, the experience of the participants or the complexity of the objects of observation on the suitability assessment. Through the investigation, situational specific recommendations for both methods can be deduced.}, language = {en} } @inproceedings{RichGoldmannWoll, author = {Rich, Beatrice Monique and Goldmann, Christine and Woll, Ralf}, title = {Analysis of the need for product audit improvements in companies}, series = {Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (D{\"a}nemark)}, booktitle = {Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (D{\"a}nemark)}, abstract = {Based on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared on social media platforms, and was available online for several month. Findings: The survey confirmed the theoretically determined need for research. Approximately 90 percent of the respondents have the opinion that product audits have to be developed contin-uously based on changing customer requirements. About 54 percent of the participants wish to receive methodological support because they do not know how to carry out an analysis of changing customer requirements. Research Limitation/implication: These findings are limited to the considered companies and industrial branches. Value of paper: The study shows the need for research of product audit improvement as well as the need for developing methods to compare quality scales of various target groups. This is the basis for feasibility investigations.}, language = {en} } @incollection{RichWorlitzPeplowskyetal., author = {Rich, Beatrice Monique and Worlitz, Jane and Peplowsky, Stefan and Woll, Ralf}, title = {I Spy, with My Little Eye: Quality Standards of Different Target Groups}, series = {Advances in Manufacturing}, booktitle = {Advances in Manufacturing}, editor = {Hamrol, Adam and Ciszak, Olaf Stanisław and Legutko, Stanisław and Jurczyk, Mieczysław}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-319-68618-9}, doi = {10.1007/978-3-319-68619-6_82}, pages = {847 -- 856}, abstract = {According to the Kano model, companies would be required to use a continuous adaptation of audit criteria. If the ever-changing customer necessities are not neglected, the relevancy of defined audit criteria and the framework conditions of the production start for product audits cannot be permanently ensured. For this reason, companies should compare and adjust the quality standards of all concerning employees with that of the customer, so that the audit criteria can also be reconciled and adjusted accordingly. In this respect, a procedure for matching quality standards has been developed together with a vehicle manufacturer and a feasibility study has been carried out. The focus of the study was on possible differences regarding the detection of defects between the employees, dealers, and customers, as well as the recording and analysis of the visual focus areas. For the study, the participants had to complete a written questionnaire and make a practical defect detection directly on the vehicle. The study results have shown a variety of potentials for action that can be applied at other companies. These include the regular internal matching of the quality standards, the continuous training of the employees as well as the integration of the customers and their changing product requirements after the start of product production.}, language = {en} } @inproceedings{WorlitzBrankeTroikeetal., author = {Worlitz, Jane and Branke, Marcus and Troike, Marie and Hettling, Laura and Woll, Ralf}, title = {The Contribution of Learning, Teaching and Assessment Activities to the Development of 21st Century STEM Competencies}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, booktitle = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615320}, pages = {316 -- 321}, abstract = {The aim of this research is to identify how learning, teaching and assessment activities promote the acquisition of Science, Technology, Engineering and Mathematics (STEM) competencies. Students of a statistical course were asked to evaluate the contribution of various learning, teaching and assessment activities to STEM relevant work activities. The course activities lecture, flipped classroom, project work, experiments, laboratory exercises and assessments are suitable to prepare for selected work activities. A mix of activities should be used.}, language = {en} } @misc{WorlitzKotalWoll, author = {Worlitz, Jane and Kotal, Janina and Woll, Ralf}, title = {Die Bereitstellung von Warteinformationen {\"u}ber digitale Anzeigetafeln und ihr Einfluss auf die Kundenzufriedenheit am Beispiel der station{\"a}ren Aufnahme in einem Krankenhaus}, series = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, journal = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, editor = {Schmitt, Robert H.}, publisher = {Springer Verlag}, address = {Berlin}, isbn = {978-3-662-60692-6}, pages = {17 -- 38}, abstract = {Untersuchungsziel: Immer mehr digitale Anwendungen helfen Dienstleistungsunternehmen, den Service f{\"u}r ihre Kunden zu verbessern. Durch Echtzeit-Informationen, bereitgestellt {\"u}ber digitale Anzeigetafeln oder Apps, sind Kunden und Kundinnen {\"u}ber Vorg{\"a}nge informiert. In Wartesituationen k{\"o}nnen {\"u}ber digitale Anzeigetafeln allgemeine Informationen, Warteposition, Wartedauer und Wartegrund kommuniziert werden. Diese Studie untersucht, welchen Einfluss die Bereitstellung von Warteinformationen auf die Wartezufriedenheit der Kunden hat und wie diese bereitgestellt werden sollten. Methode: Zur Untersuchung der Forschungsfrage wird ein Versuch in der station{\"a}ren Aufnahme von Patientinnen und Patienten eines Krankenhauses durchgef{\"u}hrt. An zwei Versuchstagen vor, und zwei Versuchstagen nach der Einf{\"u}hrung einer digitalen Anzeigetafel mit Warteinformationen werden Patientinnen und Patienten im Wartebereich mittels einer schriftlichen Befragung zu ihrer Wartezufriedenheit befragt. Ergebnisse und Implikationen: Aus wirtschaftlichen Gr{\"u}nden ist eine Wartezeit von null Minuten nicht immer geeignet. Statt die Reduzierung von Wartezeit zu betrachten, untersucht diese Studie, wie das Warten angenehm gestaltet werden kann. Untersuchungen zeigen, dass Warteinformationen die Wartezufriedenheit beeinflussen. Diese Studie zeigt am Beispiel der station{\"a}ren Aufnahme eines Krankenhauses, dass die Art der Bereitstellung von Warteinformationen bedeutsam ist. Bei der Bereitstellung sollte darauf geachtet werden, dass die Pr{\"a}sentation der Warteinformationen nicht zur visuellen und akustischen {\"U}berforderungen der Kunden f{\"u}hrt. Limitationen: Es wurde die Wartephase vor der Erstellung der Dienstleistung betrachtet. Die Untersuchungen sollten f{\"u}r andere Wartephasen und Branchen wiederholt werden. Folgeuntersuchungen sind erforderlich. Wert der Arbeit: Die Zufriedenheit der Kunden mit der Wartezeit beeinflusst die Gesamtbeurteilung der Dienstleistung. Die Studie zeigt, wie Warteinformationen die Kundenzufriedenheit steigern. Die Ergebnisse leisten einen Beitrag zur Steigerung der Wartezufriedenheit des Kunden und zur langfristigen Kundenbindung.}, language = {de} } @inproceedings{BrankeSteinRichetal., author = {Branke, Marcus and Stein, Dylana and Rich, Beatrice Monique and Worlitz, Jane and Hettling, Laura and Woll, Ralf}, title = {Development of the Interests in Projects Between Regional Companies and Students in Quality Management}, series = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, booktitle = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, abstract = {Purpose The aim of the paper is to examine what type of improvement projects the companies in the region favor and how this focus has shifted in recent years. For this purpose, students' semester projects are analyzed in cooperation with the companies in the area of quality management. Derived from the projects and developments in the region will be made predictions to which future improvement projects companies will provide to students. In addition points are to be identified on which the students have to be specially prepared. Methodology Based on these data investigated whether the interest of companies in improvement projects has changed in the last 10 years. For this, the data are processed and grouped to see possible developments. Subsequently, the results will be compared with past and predicted regional development in the federal state of Brandenburg. From this it is estimated which future priorities could arise in the companies and on which situations the students have to be prepared. Findings The analysis shows that the projects are strongly geared on the success factors for companies, which are published in the media. It can be seen that companies want to implement the published success factors in the next 3 to 5 years. The companies are preparing for the future developments as an example increasing digitalization. Therefore, students must be able to respond to the challenges of digitalization strategies in the area of quality management. Research Limitation The results are limited to small and medium-sized enterprises considering the implementation of the improvement projects with the Six Sigma method. The results are specific to the economic context of the region and cannot be transferred globally. Value of paper The study shows that companies' focus on improvement projects has remained nearly the same over the last 10 years. This is justified by the fact that the companies investigated are active in the SME sector and often do not have the capacity for comprehensive quality management. Partly the quality management system is still under construction. The technical expertise still be developed there or a simple method for the SME sector should be created to improve their throughput.}, language = {en} } @misc{RichWorlitzGoldmannetal., author = {Rich, Beatrice Monique and Worlitz, Jane and Goldmann, Christine and Schulze, Mathias and Kazula, Stefan and Woll, Ralf}, title = {Preparing STEM Students for Leading Positions through Supervising Younger Students}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, journal = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615359}, pages = {835 -- 839}, abstract = {Social and leadership skills are often neglected during studies (especially in STEM subjects). It is precisely these skills that are urgently needed in professional life. The CoMeT "Concepts, Methods and Techniques for Project Management" module was developed to meet the need to acquire social and leadership skills. After a preliminary consideration an overview of the module is given. First, the teaching and learning concept is presented and insights into the seminar work are given. In addition to the competence-oriented examination methods, the integration of digital elements are presented. The continuous further development of the module, adapted to the needs of students and the economy, is a constant goal of the teachers. For this reason, there are already transmission possibilities of the module in planning. Instead of instructing groups of students in project work, pupils are to be introduced to science and study through small projects.}, language = {en} } @misc{KazulaRichHoeschleretal., author = {Kazula, Stefan and Rich, Beatrice Monique and H{\"o}schler, Klaus and Woll, Ralf}, title = {Awakening the Interest of High School Pupils in Science, Technology, Engineering and Mathematics Studies and Careers through Scientific Projects}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, journal = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615418}, pages = {259 -- 265}, abstract = {This paper presents the application of a scientific project concerning variable aero engine inlets, which was conducted within the scope of a high school course over the period of two years. The motivation of developing variable aero engine inlets with a group of pupils is introduced. The approach that is utilised during that course and its implementation are described. The results and benefits of this project for pupils, supervisor, school and university are summarised, e.g. providing the pupils with necessary knowledge and assisting them with their career choices, potentially resulting in increased enrolment numbers and lower dropout rates in science, technology, engineering and mathematics study programmes. An overview of a follow-up project that enables a larger group of pupils and a yearly implementation of a similar course is given. Within the scope of that course, university students will supervise smaller scientific projects that are conducted by groups of pupils over the period of one semester, providing additional benefits for students' soft skills, e.g. communication and conflict management skills.}, language = {en} } @misc{WorlitzStablerWoll, author = {Worlitz, Jane and Stabler, Anne and Woll, Ralf}, title = {The usage of video tutorials, personal support and written instructions for knowledge acquisition and refreshment}, series = {Quality Innovation Prosperity}, volume = {22}, journal = {Quality Innovation Prosperity}, number = {2}, issn = {1338-984X}, doi = {10.12776/qip.v22i2.1065}, pages = {128 -- 138}, abstract = {Purpose: The target of this study is to reveal which aids used are the best method for acquiring knowledge. Especially by the use of Quality management tools regarding spreadsheets and statistics software. Therefore video tutorials, personal support and written instructions, as aids, are compared with and without time pressure. Methodology/Approach: Students of the quality management class participated in two tests in order to capture user behavior. In the first part the students (n = 56) were asked about their user behavior regarding aids after a project that lasted several months. In the second part the students (n = 40) were given two aids and captured which aids they are using. The duration period and the quality of the results were also documented. At the end of both tests, the students were asked about their future favorite aids. Findings: The first test revealed that 73\% of the students used the video tutorial as an aid for their work. In future situations the students would work with written instructions, as long as there is no time pressure. If time limitation is a factor, they would rather work with video tutorials again. The second test confirmed that using video tutorials allowed for a shorter duration period. 48\% were using the video tutorial while 38\% used the written instruction. The suitability rating of the aids as well as the quality of the result did not differ. In future situations, the students would work again with video tutorials with or without time pressure. Research Limitation/implication: The usage of video tutorials, personal support and written instructions for the application of Quality management tools with the use of appropriate software has been examined. The results do not show conclusions about the extent to which the aids are used for the mediation of complex issues. Follow-up studies are required for this purpose. Originality/Value of paper: Among these three aids with regard to time pressure, video tutorials as well as the personal support seem to be the most efficient. If time pressure was applied to the test setting, the video tutorial was preferred. In the considered setting the use of video tutorials is recommended.}, language = {en} }