@inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Risk Management within the Sphere of Provisions Requirement for Warranty and Goodwill in Automobile Industry}, language = {en} } @incollection{WollBaeslerSteinberg, author = {Woll, Ralf and B{\"a}sler, Maurice and Steinberg, Falk}, title = {Prozessoptimierung in klein- und mittelst{\"a}ndischen Unternehmen}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Damit der Ersteindruck stimmt - Wie wahrnehmungsbestimmende Merkmale greifbar werden}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {57}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {12}, issn = {0720-1214}, pages = {54 -- 55}, language = {de} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Auswertung von Designbeurteilungen zur Identifikation wahrnehmungsbestimmender Merkmale von Produkten}, series = {Qualit{\"a}tskollegium Berlin-Brandenburg 2012 am 20. November 2012}, booktitle = {Qualit{\"a}tskollegium Berlin-Brandenburg 2012 am 20. November 2012}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Approaches to support an alternative selection for difficult-to-quantify characteristics in product development}, series = {Total Quality Management \& Business Excellence}, volume = {24}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {797 -- 810}, language = {en} } @inproceedings{WollTurschSteinberg, author = {Woll, Ralf and Tursch, Philipp and Steinberg, Falk}, title = {Ein erster Schritt zur ingenieurorientierten Adaption der Repertory Grid Technik}, series = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, booktitle = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-1700-7}, pages = {157 -- 187}, language = {de} } @phdthesis{Steinberg, author = {Steinberg, Falk}, title = {Regelung der Produktentwicklung zur Verbesserung der Qualit{\"a}tswahrnehmung}, publisher = {Kovac}, address = {Hamburg}, isbn = {978-3-8300-8088-6}, pages = {XXVIII, 255}, language = {de} } @inproceedings{SteinbergRichWoll, author = {Steinberg, Falk and Rich, Beatrice Monique and Woll, Ralf}, title = {More Illusion than Reality? A first approach to assess Perceived Quality Compared to Real Product Experiences}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {Total Quality Management \& Business Excellence}, volume = {25}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {734 -- 749}, language = {en} } @misc{SteinbergKreilingBoemmels, author = {Steinberg, Falk and Kreiling, Kristoph and B{\"o}mmels, Ralf}, title = {Dem Hygieneempfinden auf der Spur - Messung emotionaler Kundenwahrnehmung mit Kansei Engineering}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {59}, issn = {0720-1214}, pages = {26 -- 32}, language = {de} } @inproceedings{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1791 -- 1806}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {Empfindungen des Kunden entschl{\"u}sselt - Produktentwicklung mithilfe emotionaler Kundenwahrnehmung}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {58}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {7}, issn = {0720-1214}, pages = {32 -- 35}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Application of AHP to support selection of difficult-to-quantify characteristics in New Product Development}, series = {Total Quality Management \& Business Excellence}, volume = {24}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {797 -- 810}, language = {en} } @incollection{Steinberg, author = {Steinberg, Falk}, title = {Beurteilung der wahrgenommenen Qualit{\"a}t im Vergleich mit der realen Produkterfahrung}, series = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, booktitle = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, editor = {Woll, Ralf}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-8326-9}, pages = {97 -- 118}, language = {de} } @incollection{Steinberg, author = {Steinberg, Falk}, title = {Auswertung von Designbeurteilungen zur Identifikation wahrnehmungsbestimmender Merkmale von Produkten}, series = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, booktitle = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, editor = {Woll, Ralf}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-8326-9}, pages = {51 -- 75}, language = {de} } @incollection{Steinberg, author = {Steinberg, Falk}, title = {Das 4-Ebenemodells als Grundlage f{\"u}r die Entwicklung eines Modells zur Handhabung schwerquantifizierbarer Qualit{\"a}tsmerkmale}, series = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, booktitle = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, editor = {Woll, Ralf}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-8326-9}, pages = {1 -- 18}, language = {de} } @misc{SteinbergTurschWoll, author = {Steinberg, Falk and Tursch, Philipp and Woll, Ralf}, title = {The improvement of Kansei engineering by using the repertory grid technique}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {3}, doi = {10.1515/mper-2015-0029}, pages = {77 -- 82}, language = {en} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Evaluation of product design analyses for the identification of perception-defining characteristics}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {2}, doi = {10.1515/mper-2015-0016}, pages = {45 -- 55}, language = {en} } @incollection{SteinbergTursch, author = {Steinberg, Falk and Tursch, Philipp}, title = {Verbesserung des Kansei Engineerings durch Einsatz der modifizierten Repertory Grid Technik}, series = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, booktitle = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, editor = {Woll, Ralf}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-8326-9}, pages = {167 -- 181}, language = {de} } @misc{Steinberg, author = {Steinberg, Falk}, title = {Risikomanagement im Umfeld von Gew{\"a}hrleistungs- und Kulanzkosten}, series = {Controller Magazin}, volume = {35}, journal = {Controller Magazin}, number = {3}, issn = {1616-0495}, pages = {10 -- 14}, language = {de} } @inproceedings{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Unterst{\"u}tzung der Alternativenauswahl f{\"u}r schwerquantifizierbare Merkmale}, series = {Vielfalt Qualit{\"a}t - Tendenzen im Qualit{\"a}tsmanagement, Bericht zur GQW-Jahrestagung in Cottbus}, booktitle = {Vielfalt Qualit{\"a}t - Tendenzen im Qualit{\"a}tsmanagement, Bericht zur GQW-Jahrestagung in Cottbus}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-0799-2}, pages = {163 -- 187}, language = {de} } @inproceedings{WollBaeslerSteinberg, author = {Woll, Ralf and B{\"a}sler, Maurice and Steinberg, Falk}, title = {Analysis of Projects for Process Optimization in SME regarding to the DMAIC-Phases and derivation of a Guideline for Application of Six Sigma in SME}, language = {en} } @inproceedings{WiesnerSteinbergSeifert, author = {Wiesner, Stefan and Steinberg, Falk and Seifert, Marcus}, title = {Customer and Supplier Collaboration during Product Specification - Problems of Information gathering and sharing}, series = {Conference Proceedings, 16th International Symposium on Logistics, Berlin, Germany, 10-13 July 2011}, booktitle = {Conference Proceedings, 16th International Symposium on Logistics, Berlin, Germany, 10-13 July 2011}, isbn = {978-085358-278-6}, pages = {396 -- 403}, language = {en} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Integration of a Level-Model for difficult to quantify Characteristics in a Reference Process of Product Development}, series = {Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st - 31st August, 2011, San Sebastian, Spain}, booktitle = {Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st - 31st August, 2011, San Sebastian, Spain}, address = {Pamplona}, isbn = {84-8081-211-7}, pages = {1847 -- 1858}, language = {en} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Approaches for Categorization of difficult to quantify Characteristics in Product Development}, language = {en} } @inproceedings{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Approaches for Handling of difficult to quantify Characteristics in Product Development}, series = {Proceedings of the 15th QMOD Conference on Quality and Service Sciences, Poznan (Poland) 2012}, booktitle = {Proceedings of the 15th QMOD Conference on Quality and Service Sciences, Poznan (Poland) 2012}, publisher = {Univ. of Technology}, address = {Poznan}, isbn = {978-83-89333-46-9}, pages = {1746 -- 1763}, language = {en} } @incollection{Steinberg, author = {Steinberg, Falk}, title = {Implementierung des MeGeQuS-Konzepts in einen datenbankgest{\"u}tzten Demonstrator}, series = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, booktitle = {Handhabung von Maßst{\"a}ben f{\"u}r schwerquantifizierbare Qualit{\"a}tsmerkmale}, editor = {Woll, Ralf}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-8326-9}, pages = {119 -- 145}, language = {de} } @incollection{WorlitzSteinbergWoll, author = {Worlitz, Jane and Steinberg, Falk and Woll, Ralf}, title = {Ermittlung und Analyse des Six Sigma Weiterbildungsbedarfs in KMU}, series = {BWL im Mittelstand : Grundlagen - Besonderheiten - Entwicklungen}, booktitle = {BWL im Mittelstand : Grundlagen - Besonderheiten - Entwicklungen}, editor = {Becker, Wolfgang and Ulrich, Patrick}, publisher = {Kohlhammer}, address = {Stuttgart}, isbn = {978-3-17-021904-5}, pages = {177 -- 190}, language = {de} }