@inproceedings{WollTurschSteinberg, author = {Woll, Ralf and Tursch, Philipp and Steinberg, Falk}, title = {Ein erster Schritt zur ingenieurorientierten Adaption der Repertory Grid Technik}, series = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, booktitle = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-1700-7}, pages = {157 -- 187}, language = {de} } @misc{BaeslerWoll, author = {B{\"a}sler, Maurice and Woll, Ralf}, title = {Qualit{\"a}tsmanagement einmal anders}, series = {Controller Magazin}, journal = {Controller Magazin}, number = {5}, pages = {175 -- 178}, language = {de} } @inproceedings{BaeslerWoll, author = {B{\"a}sler, Maurice and Woll, Ralf}, title = {Multikriterielle Vorgehensweise zur Bewertung des Informationsbedarfes in Entscheidungssituationen}, series = {The entrepreneurship - innovation - marketing interface, 2nd symposium, Karlsruhe, 2005}, booktitle = {The entrepreneurship - innovation - marketing interface, 2nd symposium, Karlsruhe, 2005}, publisher = {Swiridoff}, address = {K{\"u}nzelsau}, isbn = {978-3-89929-120-9}, language = {de} } @inproceedings{WollVoigtBaesler, author = {Woll, Ralf and Voigt, Matthias and B{\"a}sler, Maurice}, title = {Analyzing the Meaning of Quality Management in cross-border Business Cooperations by using Benchmarking Methodology}, series = {Conference Proceedings, 9th Qmod-Conference, Liverpool, 2006}, booktitle = {Conference Proceedings, 9th Qmod-Conference, Liverpool, 2006}, address = {Liverpool}, isbn = {978-0-9553349-0-0}, language = {en} } @inproceedings{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Nutzenbetrachtung von Methoden zur Entscheidungsunterst{\"u}tzung}, series = {Qualit{\"a}tsmanagementsystem im Produktlebenszyklus, Tagungsband 8. GQW-Jahrestagung 2006, Wuppertal}, booktitle = {Qualit{\"a}tsmanagementsystem im Produktlebenszyklus, Tagungsband 8. GQW-Jahrestagung 2006, Wuppertal}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8322-4850-1}, pages = {59 -- 76}, language = {de} } @inproceedings{WollBurkhard, author = {Woll, Ralf and Burkhard, Carina}, title = {Anwendungsorientierte Optimierung der Prozess-FMEA}, series = {Qualit{\"a}tsmanagement - Querschnittsaufgabe in Wirtschaft und Wissenschaft, Bericht zur GQW-Jahrestagung 2005, Bonn}, booktitle = {Qualit{\"a}tsmanagement - Querschnittsaufgabe in Wirtschaft und Wissenschaft, Bericht zur GQW-Jahrestagung 2005, Bonn}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8322-3571-X}, pages = {131 -- 146}, language = {de} } @inproceedings{TurschSchilfWoll, author = {Tursch, Philipp and Schilf, Christine and Woll, Ralf}, title = {Innovative product development process by integrating QFD and TRIZ with an example}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{PeplowskyWoll, author = {Peplowsky, Stefan and Woll, Ralf}, title = {Requirements Management and Requirements Engineering in Different Development Projects}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1375 -- 1390}, language = {en} } @inproceedings{SteinbergRichWoll, author = {Steinberg, Falk and Rich, Beatrice Monique and Woll, Ralf}, title = {More Illusion than Reality? A first approach to assess Perceived Quality Compared to Real Product Experiences}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {Total Quality Management \& Business Excellence}, volume = {25}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {734 -- 749}, language = {en} } @inproceedings{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1791 -- 1806}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {Empfindungen des Kunden entschl{\"u}sselt - Produktentwicklung mithilfe emotionaler Kundenwahrnehmung}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {58}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {7}, issn = {0720-1214}, pages = {32 -- 35}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Application of AHP to support selection of difficult-to-quantify characteristics in New Product Development}, series = {Total Quality Management \& Business Excellence}, volume = {24}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {797 -- 810}, language = {en} } @inproceedings{PeplowskyNeumannWoll, author = {Peplowsky, Stefan and Neumann, Martin and Woll, Ralf}, title = {Acceptance of quality management systems in small and medium-sized enterprises}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @misc{HaaseKohlmeyerRichetal., author = {Haase, Florian Vincent and Kohlmeyer, Maria and Rich, Beatrice Monique and Woll, Ralf}, title = {Determination of additional willingness to pay for socially reponsible products using descrete choice analysis}, series = {Journal of Management and Sustainability}, volume = {6}, journal = {Journal of Management and Sustainability}, number = {1}, issn = {1925-4725}, doi = {10.5539/jms.v6n1p45}, pages = {45 -- 58}, language = {en} } @misc{WorlitzWoll, author = {Worlitz, Jane and Woll, Ralf}, title = {Lernen durch Lehren mit Video-Tutorials}, publisher = {VDI}, language = {de} } @misc{WorlitzWoll, author = {Worlitz, Jane and Woll, Ralf}, title = {Auf Format gebracht - Six Sigma f{\"u}r Kleinunternehmen}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {60}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {11}, issn = {0720-1214}, pages = {24 -- 25}, language = {de} } @misc{SteinbergTurschWoll, author = {Steinberg, Falk and Tursch, Philipp and Woll, Ralf}, title = {The improvement of Kansei engineering by using the repertory grid technique}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {3}, doi = {10.1515/mper-2015-0029}, pages = {77 -- 82}, language = {en} } @misc{TurschGoldmannWoll, author = {Tursch, Philipp and Goldmann, Christine and Woll, Ralf}, title = {Integration of TRIZ into Quality Function Deployment}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {2}, doi = {10.1515/mper-2015-0017}, pages = {56 -- 62}, language = {en} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Evaluation of product design analyses for the identification of perception-defining characteristics}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {2}, doi = {10.1515/mper-2015-0016}, pages = {45 -- 55}, language = {en} } @inproceedings{TurschWollTemminghoffetal., author = {Tursch, Philipp and Woll, Ralf and Temminghoff, Philipp and Bracke, Stefan}, title = {Beitrag zur Einbindung von Online Communities zur Gewinnung von Zuverl{\"a}ssigkeitsdaten und Detektion von Feld-Schadensschwerpunkten in der Produktnutzungsphase}, series = {Qualit{\"a}tsmethoden im Diskurs zwischen Wissenschaft und Praxis : Bericht zur GQW-Jahrestagung 2015 in Wuppertal}, booktitle = {Qualit{\"a}tsmethoden im Diskurs zwischen Wissenschaft und Praxis : Bericht zur GQW-Jahrestagung 2015 in Wuppertal}, editor = {Bracke, Stefan and Mamrot, Michel and Winzer, Petra}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-3351-9}, pages = {243 -- 258}, language = {de} } @misc{BaeslerVoigtWoll, author = {B{\"a}sler, Maurice and Voigt, Matthias and Woll, Ralf}, title = {Analysing the Meaning of Quality Management in Cross-border Business Cooperations by using Benchmarking Methodology}, series = {The Asian Journal on Quality}, volume = {8}, journal = {The Asian Journal on Quality}, number = {2}, pages = {57 -- 68}, language = {en} } @inproceedings{BaeslerBurkhardWoll, author = {B{\"a}sler, Maurice and Burkhard, Carina and Woll, Ralf}, title = {Developing of a Communication Concept for Product Development: Identifying the information need for conflict solvings in decision situations}, series = {Creating values for people, organizations and societies, 8th QMOD Conference, Palermo, June 29-July 1, 2005, proceedings}, booktitle = {Creating values for people, organizations and societies, 8th QMOD Conference, Palermo, June 29-July 1, 2005, proceedings}, publisher = {Palermo}, address = {University}, language = {en} } @misc{HaaseWoll, author = {Haase, Florian Vincent and Woll, Ralf}, title = {Assessment of Reliability Implementation in Manufacturing Enterprises}, series = {Management and Production Engineering Review}, volume = {7}, journal = {Management and Production Engineering Review}, number = {2}, issn = {2082-1344}, doi = {10.1515/mper-2016-0012}, pages = {12 -- 20}, language = {en} } @inproceedings{RichGoldmannWoll, author = {Rich, Beatrice Monique and Goldmann, Christine and Woll, Ralf}, title = {Product Audits - Why we don't ask the customers?}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {229 -- 244}, language = {en} } @misc{WorlitzStablerPeplowskyetal., author = {Worlitz, Jane and Stabler, Anne and Peplowsky, Stefan and Woll, Ralf}, title = {Video Tutorials: An Appropriate Way of Teaching QM Tools Applied with Software}, series = {Quality Innovation Prosperity}, volume = {20}, journal = {Quality Innovation Prosperity}, number = {2}, issn = {1335-1745}, doi = {10.12776/qip.v20i2.754}, pages = {169 -- 184}, abstract = {Purpose: The aim of this research is to verify the applicability of video tutorials for the improvement of software skills. Methodology/Approach: Video tutorial prototypes were created according to design criteria found in literature and tested as teaching material of selforganized/self-regulated learning. 65 students were parted in two groups and asked to work on an assignment concerning the use of quality tools in Microsoft Excel. One group used video tutorials and the other group was guided by a teacher. Before and after the assignment the students were asked to fill out a survey evaluating their software skills as well as the aid used during the test. Findings: The results of the survey do not show a significant difference between the evaluation of video tutorials and guidance of the teacher. Also the performance of both groups concerning the assignment was comparable. From these findings it can be concluded that video tutorials and classroom teaching are equal ways of teaching in the investigated field. Research Limitation/implication: The suitability of video tutorials for the application of quality-tools with the use of appropriate software has been confirmed. The results do not show conclusions about the extent to which video tutorials can be suitable for the mediation of complex issues. Follow-up studies are required for this purpose. Originality/Value of paper: The study demonstrates that video tutorials, as a form of self-organized/self-regulated learning, are suitable to improve skills in applying quality tools by using software.}, language = {en} } @misc{RichWorlitzGoldmannetal., author = {Rich, Beatrice Monique and Worlitz, Jane and Goldmann, Christine and Schulze, Mathias and Kazula, Stefan and Woll, Ralf}, title = {Preparing STEM Students for Leading Positions through Supervising Younger Students}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, journal = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615359}, pages = {835 -- 839}, abstract = {Social and leadership skills are often neglected during studies (especially in STEM subjects). It is precisely these skills that are urgently needed in professional life. The CoMeT "Concepts, Methods and Techniques for Project Management" module was developed to meet the need to acquire social and leadership skills. After a preliminary consideration an overview of the module is given. First, the teaching and learning concept is presented and insights into the seminar work are given. In addition to the competence-oriented examination methods, the integration of digital elements are presented. The continuous further development of the module, adapted to the needs of students and the economy, is a constant goal of the teachers. For this reason, there are already transmission possibilities of the module in planning. Instead of instructing groups of students in project work, pupils are to be introduced to science and study through small projects.}, language = {en} } @misc{WorlitzKotalWoll, author = {Worlitz, Jane and Kotal, Janina and Woll, Ralf}, title = {Die Bereitstellung von Warteinformationen {\"u}ber digitale Anzeigetafeln und ihr Einfluss auf die Kundenzufriedenheit am Beispiel der station{\"a}ren Aufnahme in einem Krankenhaus}, series = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, journal = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, editor = {Schmitt, Robert H.}, publisher = {Springer Verlag}, address = {Berlin}, isbn = {978-3-662-60692-6}, pages = {17 -- 38}, abstract = {Untersuchungsziel: Immer mehr digitale Anwendungen helfen Dienstleistungsunternehmen, den Service f{\"u}r ihre Kunden zu verbessern. Durch Echtzeit-Informationen, bereitgestellt {\"u}ber digitale Anzeigetafeln oder Apps, sind Kunden und Kundinnen {\"u}ber Vorg{\"a}nge informiert. In Wartesituationen k{\"o}nnen {\"u}ber digitale Anzeigetafeln allgemeine Informationen, Warteposition, Wartedauer und Wartegrund kommuniziert werden. Diese Studie untersucht, welchen Einfluss die Bereitstellung von Warteinformationen auf die Wartezufriedenheit der Kunden hat und wie diese bereitgestellt werden sollten. Methode: Zur Untersuchung der Forschungsfrage wird ein Versuch in der station{\"a}ren Aufnahme von Patientinnen und Patienten eines Krankenhauses durchgef{\"u}hrt. An zwei Versuchstagen vor, und zwei Versuchstagen nach der Einf{\"u}hrung einer digitalen Anzeigetafel mit Warteinformationen werden Patientinnen und Patienten im Wartebereich mittels einer schriftlichen Befragung zu ihrer Wartezufriedenheit befragt. Ergebnisse und Implikationen: Aus wirtschaftlichen Gr{\"u}nden ist eine Wartezeit von null Minuten nicht immer geeignet. Statt die Reduzierung von Wartezeit zu betrachten, untersucht diese Studie, wie das Warten angenehm gestaltet werden kann. Untersuchungen zeigen, dass Warteinformationen die Wartezufriedenheit beeinflussen. Diese Studie zeigt am Beispiel der station{\"a}ren Aufnahme eines Krankenhauses, dass die Art der Bereitstellung von Warteinformationen bedeutsam ist. Bei der Bereitstellung sollte darauf geachtet werden, dass die Pr{\"a}sentation der Warteinformationen nicht zur visuellen und akustischen {\"U}berforderungen der Kunden f{\"u}hrt. Limitationen: Es wurde die Wartephase vor der Erstellung der Dienstleistung betrachtet. Die Untersuchungen sollten f{\"u}r andere Wartephasen und Branchen wiederholt werden. Folgeuntersuchungen sind erforderlich. Wert der Arbeit: Die Zufriedenheit der Kunden mit der Wartezeit beeinflusst die Gesamtbeurteilung der Dienstleistung. Die Studie zeigt, wie Warteinformationen die Kundenzufriedenheit steigern. Die Ergebnisse leisten einen Beitrag zur Steigerung der Wartezufriedenheit des Kunden und zur langfristigen Kundenbindung.}, language = {de} } @misc{KazulaRichHoeschleretal., author = {Kazula, Stefan and Rich, Beatrice Monique and H{\"o}schler, Klaus and Woll, Ralf}, title = {Awakening the Interest of High School Pupils in Science, Technology, Engineering and Mathematics Studies and Careers through Scientific Projects}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, journal = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615418}, pages = {259 -- 265}, abstract = {This paper presents the application of a scientific project concerning variable aero engine inlets, which was conducted within the scope of a high school course over the period of two years. The motivation of developing variable aero engine inlets with a group of pupils is introduced. The approach that is utilised during that course and its implementation are described. The results and benefits of this project for pupils, supervisor, school and university are summarised, e.g. providing the pupils with necessary knowledge and assisting them with their career choices, potentially resulting in increased enrolment numbers and lower dropout rates in science, technology, engineering and mathematics study programmes. An overview of a follow-up project that enables a larger group of pupils and a yearly implementation of a similar course is given. Within the scope of that course, university students will supervise smaller scientific projects that are conducted by groups of pupils over the period of one semester, providing additional benefits for students' soft skills, e.g. communication and conflict management skills.}, language = {en} } @misc{HannaskeRichMuelleretal., author = {Hannaske, Carolin and Rich, Beatrice Monique and M{\"u}ller, Matthias and Woll, Ralf}, title = {Deutsch-chinesiche Zusammenarbeit: Kulturelle Eigenarten machen den Unterschied in der Kommunikation}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit : QZ}, volume = {64}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit : QZ}, number = {11}, issn = {0720-1214}, pages = {12 -- 14}, language = {de} } @misc{RichHuelseWoll, author = {Rich, Beatrice Monique and H{\"u}lse, Max and Woll, Ralf}, title = {The first impression counts: View area investigations on vehicles}, series = {Proc. 22nd Quality Manage. and Organisational Develop. Int. Conf. on Quality and Service Sciences}, journal = {Proc. 22nd Quality Manage. and Organisational Develop. Int. Conf. on Quality and Service Sciences}, abstract = {Purpose: Based on a request from a automobile manufacturer, a feasibility study was carried out to compare the quality standards of different target groups with regard to defect perception. The following question developed as a result of the study: Do customers subdivide products (especially vehicles) into visual areas which they assign different relevance to the perception and the significance of defects? Automobile manufacturers classify their vehicles into viewing areas in order to assess the significance of defects during the product audit better. The study has shown that customers attach a different significance to the areas of view than it is specified in the company standard. A customer can perceive a seemingly insignificant defect in viewing area C (below the vehicle) as extremely significant. In order to investigate this in more detail, a visual field inspection on vehicles was conducted. Methodology/Approach: The study was carried out on 2 consecutive days. The test persons were asked to put themselves into the "real" situation that they pick up their purchased new car and see it for the first time. The test persons were shown imperfections on varnish samples. They were asked to imagine that the shown imperfections were on the respective vehicles and to evaluate them on the prepared questionnaires. Each test person filled out one questionnaire for each imperfection. The evaluation took place on a scale with the following breakdown: I would not notice (green)/ I would notice, but would not annoy me (yellow)/ I would notice and it would annoy me (orange)/ I would notice and I would complain about (pink). Findings: Before the study was carried out, various hypotheses were formulated, which were either accepted or rejected based on the study results. For example, the position of the imperfection with respect to the driver's or passenger's side is not relevant for the evaluation of an imperfection. However, the gender of the test person has an influence on the evaluation. Female test persons are somewhat more critical than males. The color of the car can also have an influence on the evaluation of imperfections. Research Limitation: The significance of the results may be limited by the selection of test persons. Most of them are still students. Furthermore, the test vehicles are of a certain brand and a certain type, so that a transferability of the results to other vehicle types could be critically discussed. The developed study design works and should be repeated with a larger number of participants and possibly different vehicle types. Value of paper: Automobile manufacturers put enormous effort into the quality control of their vehicles. In terms of cost-benefit considerations, automobile manufacturers have to ask themselves: Do we use the right standards, criteria and methods for the quality control of our vehicles? Since customer orientation is becoming increasingly focused (f. ex. based on ISO 9001:2015 and the general competitive pressure), studies such as this one help to better understand customers and integrate their point of view into everyday production.}, language = {en} } @misc{WorlitzVuHettlingetal., author = {Worlitz, Jane and Vu, Duy Linh and Hettling, Laura and Woll, Ralf}, title = {Perceived Waiting Time and Waiting Satisfaction: a Systematic Literature Review}, series = {Proceedings, 22st QMOD-ICQSS Conference in Krakau, 2019}, journal = {Proceedings, 22st QMOD-ICQSS Conference in Krakau, 2019}, pages = {27}, abstract = {Purpose: The waiting time of the customer has an impact on the quality evaluation of services. Therefore, strategies to reduce waiting time are required. In addition to strategies to reduce actual waiting time, strategies to reduce the perceived waiting time are investigated. Several factors influencing perceived waiting time and waiting satisfaction of customers. The purpose of the following research is to capture the current state of perceived waiting time and waiting satisfaction through a systematic literature review. Design/methodology/approach: Among other, the paper will answer the following questions. "In which industries are perceived waiting time and waiting satisfaction particularly frequently investigated?" "How does the interest of the topic change over time?" "Which factors influence perceived waiting time and customer waiting satisfaction?" The work presented in this paper is based on a systematic literature review of 152 empirical studies that were published on perceived waiting time and waiting satisfaction in academic databases from 1984 to 2018. Findings: Pre-process waiting is the waiting period before the service is provided. Pre-process waiting is considered in a large number of studies. The majority of the studies relate to the health sector. Mostly surveys were based on questionnaires. 121 different characteristics of factors were identified in the studies. Originality/Value of paper: Research results on the topic of perceived waiting time and waiting satisfaction were structured and presented thematically, by a systematic literature analysis. This provides the basis for further developments in the subject area. The results enable new ways to apply strategies to reducing perceived waiting time and increasing waiting satisfaction.}, language = {en} } @misc{WirsigWorlitzWoll, author = {Wirsig, Madlen and Worlitz, Jane and Woll, Ralf}, title = {Entwicklung des Qualit{\"a}tsmanagements in Brandenburg}, series = {Qualit{\"a}tskollegium Berlin-Brandenburg 2019}, journal = {Qualit{\"a}tskollegium Berlin-Brandenburg 2019}, address = {Berlin}, pages = {23}, abstract = {Das Ziel dieser Arbeit besteht darin, die Entwicklung des Qualit{\"a}tsmanagements in Bran-denburger Unternehmen aufzuzeigen (Betrachtungszeitraum 2015-2019). Zu diesem Zweck wird der aktuelle Stand des Qualit{\"a}tsmanagements in Brandenburger Unternehmen erfasst und mit Daten aus 2015 verglichen. Das Six Sigma Konzept erreicht im Brandenburger Land einen immer gr{\"o}ßer werdenden Bekanntheitsgrad unter den Unternehmensf{\"u}hrenden und Quali-t{\"a}tsmanagementbeauftragten, aber es kommt nur kaum bis gar nicht zur Anwendung. Die Umfragen lassen den Schluss zu, dass die meisten Unternehmen eher reine Qualit{\"a}tspr{\"u}fungs- und einfache Qualit{\"a}tslenkungskonzepte einsetzen. Aus technischer Sicht spielt die Digitalisierung dabei eine Rolle.}, language = {de} } @misc{KazulaRichHoeschleretal., author = {Kazula, Stefan and Rich, Beatrice Monique and H{\"o}schler, Klaus and Woll, Ralf}, title = {Interest High School Students in STEM Studies, while Preparing STEM Students for Leading Positions}, series = {2021 IEEE Global Engineering Education Conference}, volume = {2021}, journal = {2021 IEEE Global Engineering Education Conference}, isbn = {978-1-7281-8478-4}, doi = {10.1109/EDUCON46332.2021.9454011}, pages = {910 -- 914}, language = {en} } @inproceedings{WorlitzPeplowskyWoll, author = {Worlitz, Jane and Peplowsky, Stefan and Woll, Ralf}, title = {Practical Guide to Project Groups, Presentation of the KoMet teaching concept}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{WorlitzReichlWoll, author = {Worlitz, Jane and Reichl, Sebastian and Woll, Ralf}, title = {How long are you ready to wait? - How our experience influences our expectation}, series = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, booktitle = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, abstract = {Purpose: Customers are willing to wait for services. But how long? When are customers satisfied or dissatisfied with the waiting time and how should companies organize their waiting times? How do waiting experiences influence expectations and satisfactions? According to the assumptions of the expectation disconfirmation theory, customer satisfaction arises when the expectations of the service are fulfilled or exceeded. The aim of this study is to examine whether waiting experiences influence expectations and thus customer satisfaction. A further objective is to investigate the relationship between waiting experiences and acceptable waiting time. Methodology/Approach: 57 students of a course of the Brandenburg University of Technology took part in a 2-day trial. The actual purpose of the trial was not disclosed. Instead, students were given appointments to evaluate the quality of vehicle surfaces. After arriving to their appointments, they either waited 0 minutes, 5 minutes or 20 minutes alone in a room. On the second day, they waited the same length, longer or shorter under the same conditions. Students answered a questionnaire about their waiting satisfaction right after their waiting period. Supplementary questions distracted them from the actual aim of the questionnaire. Finally, the students evaluated the quality of vehicle surfaces on both days. The specified waiting times of 0 minutes, 5 minutes and 20 minutes were defined by the results of a pretest. The course was asked about its satisfaction with different waiting times. The times represent the transitions from very satisfied (0 minutes) with the waiting time, to satisfied (from 5 minutes) to dissatisfied (20 minutes). Findings: It can be stated that an acceptable waiting time describes a time which causes neither satisfaction, nor dissatisfaction. Already experienced waiting time affects expectations of a future waiting situation. Students who repeatedly waited 20 minutes were less dissatisfied with the waiting time than students who previously waited 0 or 5 minutes. Implication/Research Limitation: It is recommended to keep the waiting time constant. Strong variations in waiting time leads to particularly strong dissatisfaction of the customers and this can lead to avoiding the company. The study does not deal with strategies to reduce waiting time. For economic reasons, a target value of 0 minutes is not always useful. The acceptable waiting time can be used to determine the targeted waiting time. In addition, other factors such as the competitive situation should be taken into account. The results are based on an experiment. Therefore, the examination should be repeated in different waiting environments. Follow-up studies are required. Originality/Value of paper: The satisfaction of the customers regarding the waiting time is very important in order to bind customers to their company on a long-term basis. On the one hand the study gives advices for the organization of waiting times. On the other hand, the study gives an approach for the record of target values for waiting times. By using these advices, service companies can increase the waiting satisfaction of their customers and increase the long-term customer loyalty.}, language = {en} } @inproceedings{RichKretschmerGoldmannetal., author = {Rich, Beatrice Monique and Kretschmer, Daniel and Goldmann, Christine and Hettling, Laura and Brandt, Andreas and Woll, Ralf}, title = {Praxis-Oriented Teaching of Project Management Skills for STEM Students in Higher Education}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, booktitle = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615345}, pages = {829 -- 834}, abstract = {Nowadays more people work in small teams and projects than in the past. If the students enter the world of work after graduation, they should not only have specialist knowledge. They should know how to plan and implement projects and how to work in teams in a goal-oriented manner. The developed teaching and learning concept combines practice-oriented knowledge transfer by using digital elements. Through the methods game-based-learning, project-based-learning and role-playing the module was didactically prepared according to the requirements. Due to the interdisciplinary orientation, the module is very suitable for STEM (Science, Technology, Engineering, Math) students with ISCED (International Standard Classification of Education) level 6 or 7. The teaching concept was developed at the Brandenburg University of Technology and has been enthusiastically accepted by students for several years.}, language = {en} } @inproceedings{WorlitzBrankeTroikeetal., author = {Worlitz, Jane and Branke, Marcus and Troike, Marie and Hettling, Laura and Woll, Ralf}, title = {The Contribution of Learning, Teaching and Assessment Activities to the Development of 21st Century STEM Competencies}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, booktitle = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615320}, pages = {316 -- 321}, abstract = {The aim of this research is to identify how learning, teaching and assessment activities promote the acquisition of Science, Technology, Engineering and Mathematics (STEM) competencies. Students of a statistical course were asked to evaluate the contribution of various learning, teaching and assessment activities to STEM relevant work activities. The course activities lecture, flipped classroom, project work, experiments, laboratory exercises and assessments are suitable to prepare for selected work activities. A mix of activities should be used.}, language = {en} } @inproceedings{BrankeSteinRichetal., author = {Branke, Marcus and Stein, Dylana and Rich, Beatrice Monique and Worlitz, Jane and Hettling, Laura and Woll, Ralf}, title = {Development of the Interests in Projects Between Regional Companies and Students in Quality Management}, series = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, booktitle = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, abstract = {Purpose The aim of the paper is to examine what type of improvement projects the companies in the region favor and how this focus has shifted in recent years. For this purpose, students' semester projects are analyzed in cooperation with the companies in the area of quality management. Derived from the projects and developments in the region will be made predictions to which future improvement projects companies will provide to students. In addition points are to be identified on which the students have to be specially prepared. Methodology Based on these data investigated whether the interest of companies in improvement projects has changed in the last 10 years. For this, the data are processed and grouped to see possible developments. Subsequently, the results will be compared with past and predicted regional development in the federal state of Brandenburg. From this it is estimated which future priorities could arise in the companies and on which situations the students have to be prepared. Findings The analysis shows that the projects are strongly geared on the success factors for companies, which are published in the media. It can be seen that companies want to implement the published success factors in the next 3 to 5 years. The companies are preparing for the future developments as an example increasing digitalization. Therefore, students must be able to respond to the challenges of digitalization strategies in the area of quality management. Research Limitation The results are limited to small and medium-sized enterprises considering the implementation of the improvement projects with the Six Sigma method. The results are specific to the economic context of the region and cannot be transferred globally. Value of paper The study shows that companies' focus on improvement projects has remained nearly the same over the last 10 years. This is justified by the fact that the companies investigated are active in the SME sector and often do not have the capacity for comprehensive quality management. Partly the quality management system is still under construction. The technical expertise still be developed there or a simple method for the SME sector should be created to improve their throughput.}, language = {en} } @inproceedings{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Unterst{\"u}tzung der Alternativenauswahl f{\"u}r schwerquantifizierbare Merkmale}, series = {Vielfalt Qualit{\"a}t - Tendenzen im Qualit{\"a}tsmanagement, Bericht zur GQW-Jahrestagung in Cottbus}, booktitle = {Vielfalt Qualit{\"a}t - Tendenzen im Qualit{\"a}tsmanagement, Bericht zur GQW-Jahrestagung in Cottbus}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-0799-2}, pages = {163 -- 187}, language = {de} } @misc{GruegerWelzWoll, author = {Gr{\"u}ger, Lennart and Welz, Ulrike Franziska and Woll, Ralf}, title = {Vorstellung eines Leitfadens f{\"u}r schriftliche Befragungen}, series = {Nachhaltiges Qualit{\"a}tsdatenmanagement: Bericht zur GQW-Jahrestagung 2022 in Chemnitz}, journal = {Nachhaltiges Qualit{\"a}tsdatenmanagement: Bericht zur GQW-Jahrestagung 2022 in Chemnitz}, editor = {Gr{\"o}ger, Sophie}, publisher = {Springer}, isbn = {978-3-658-40587-8}, doi = {10.1007/978-3-658-40588-5_5}, pages = {78 -- 103}, abstract = {Schriftliche Befragungen gibt es in der heute bekannten Form seit den 1970er Jahren [1]. Inzwischen stellen Befragungen in der empirischen Forschung eine der h{\"a}ufig angewendeten Erhebungsmethoden dar [2]. Eine Vielzahl an Informationen existiert zum Thema Fragebogen und dessen Erstellung sowie zur Durchf{\"u}hrung und Auswertung der Befragung. Immer wieder stellen sich {\"a}hnlichen Fragen, die in einem kleinen Leitfaden beantwortet werden sollen. Die Durchf{\"u}hrung einer schriftlichen Befragung folgt h{\"a}ufig einem sehr {\"a}hnlichen Muster. Es existieren bereits Leitf{\"a}den wie „The Tailored Design Method" nach DILLMAN ET AL [3]. Dieser Leitfaden leistet Hilfestellung bei der Erarbeitung eines Fragebogens und verspricht eine hohe Datenqualit{\"a}t und Aussch{\"o}pfungsquote. Der Leitfaden besitzt jedoch keinen Abschnitt {\"u}ber die Datenauswertung [3]. Auf der letzten GQW - Tagung st{\"u}tzte sich ein großer Teil der Beitr{\"a}ge auf Befragungen. Mithin stellte sich die Aufgabe zur Entwicklung eines Leitfadens f{\"u}r Befragungen. Darin werden typische Problemstellungen wie der repr{\"a}sentative Stichprobenumfang, allgemeine Anforderungen an das Design und m{\"o}gliche Fehler adressiert. Zu diesem Zweck wird zun{\"a}chst die bereits vorhandene Literatur analysiert, zusammengefasst und anschließend ein Leitfaden daraus entwickelt. Ergebnisse einer Befragung sollten statistisch belastbar sein, damit abgesicherte Aussagen aus den Ergebnissen abgeleitet werden k{\"o}nnen. Der erstellte Leitfaden soll in die Lehrt{\"a}tigkeiten eingebaut werden und Studierenden bei der Durchf{\"u}hrung belastbarer Umfragen unterst{\"u}tzen. Auf diese Weise wird zur nachhaltigen F{\"o}rderung des Qualit{\"a}tsmanagements-Nachwuchses beigetragen.}, language = {de} } @inproceedings{WorlitzHaschkePeplowskyetal., author = {Worlitz, Jane and Haschke, Dennis and Peplowsky, Michael and Peplowsky, Stefan and Woll, Ralf}, title = {FMEA Software comparison}, series = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, booktitle = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, isbn = {978-91-7623-086-2}, abstract = {Purpose Quality requirements, as per customer, are steadily rising. To meet these requirements it is extremely important for manufacturing and developing companies to implement an early detection and prevention of failures. A widely used method, the Failure Mode and Effects Analysis (FMEA) is used to detect and avoid potential errors in the early development process and as well as to optimize the system as a whole. The FMEA team is led by a moderator, and is interdisciplinary and cross departmental. The FMEA is carried out according to a systematic approach. For the implementation and documentation of the results, special software is available. As a rule the system function and malfunction, structures of the product and or process are created in the form of tree diagram. Afterwards the failure, failure causes, failure outcome, and existing measures are recorded in a form. If necessary, other measures and responsibilities are defined. The special software used for this purposes is criticized for the complicated user interface restricted access to the result and the inflexibility of the tree structure. In 2005, the Chair of Quality Management developed an Excel template to carry out the FMEA and to document the results, and since then it has been constantly under development. Using standardized software, the training period should be reduced and the flexibility to the results should be increased. Instead of using tree structures, company specific product and process visual aids are implemented. Both methods are tested in order to see the suitability in different situations and to support the implementation of the FMEA as well as the documentation of the results. The programs IQ-RM PRO 6.5 from APIS and the Excel template Flex-FMEA 2.0 from the Chair of Quality Management are compared to each other. Methodology The investigation of the suitability for the methods to carry out the FMEA and the documentation of the results is done through student experimentation and followed by a written survey. The suitability assessment of the method is been investigated through the influence of the group size and the nature of the FMEA. The students are divided into groups with one group testing a FMEA using the IQ-RM PRO 6.5 from APIS and the other group using the Excel template Flex-FMEA 2.0 from the Chair of Quality Management. The group size and the nature of the FMEA varies. The objects of observation in the FMEA are not very complex and everyday relatable so that every participant is actively involved. Findings and Value of Paper The results show the impact of group size and nature of the FMEA in relation to the suitability assessment of both methods. It is interesting to examine the influence of other factors, for example, the experience of the participants or the complexity of the objects of observation on the suitability assessment. Through the investigation, situational specific recommendations for both methods can be deduced.}, language = {en} } @inproceedings{RichGoldmannWoll, author = {Rich, Beatrice Monique and Goldmann, Christine and Woll, Ralf}, title = {Analysis of the need for product audit improvements in companies}, series = {Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (D{\"a}nemark)}, booktitle = {Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (D{\"a}nemark)}, abstract = {Based on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared on social media platforms, and was available online for several month. Findings: The survey confirmed the theoretically determined need for research. Approximately 90 percent of the respondents have the opinion that product audits have to be developed contin-uously based on changing customer requirements. About 54 percent of the participants wish to receive methodological support because they do not know how to carry out an analysis of changing customer requirements. Research Limitation/implication: These findings are limited to the considered companies and industrial branches. Value of paper: The study shows the need for research of product audit improvement as well as the need for developing methods to compare quality scales of various target groups. This is the basis for feasibility investigations.}, language = {en} } @misc{GoldmannRichHuelseetal., author = {Goldmann, Christine and Rich, Beatrice Monique and H{\"u}lse, Max and Woll, Ralf}, title = {Empirische Untersuchung der Akzeptanz verschiedener Antriebsarten von Automobilen in der Gesellschaft}, series = {Trends und Entwicklungstendenzen im Qualit{\"a}tsmanagement: Bericht zur GQW-Jahrestagung 2021 in Cottbus}, journal = {Trends und Entwicklungstendenzen im Qualit{\"a}tsmanagement: Bericht zur GQW-Jahrestagung 2021 in Cottbus}, editor = {Woll, Ralf and Goldmann, Christine}, edition = {1. Auflage}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, isbn = {978-3-658-38685-6}, issn = {978-3-658-38686-3}, doi = {10.1007/978-3-658-38686-3_7}, pages = {115 -- 133}, abstract = {Ein wichtiger Aspekt beim Kauf eines Neufahrzeugs ist u. a. die Wahl der Antriebsart des Automobils. Um den neuen Umweltanforderungen aus Politik und Gesellschaft gerecht zu werden, m{\"u}ssen Unternehmen der Automobilbranche Anpassungsstrategien entwickeln und sich mit ihren Produkten neu ausrichten. Besonders sichtbar wird die Diskussion in Anbetracht der Endlichkeit fossiler Ressourcen f{\"u}r die Automobilbranche beim {\"U}bergang auf alternative Antriebsarten. Beim Auswahlprozess eines Fahrzeugs ist f{\"u}r die K{\"a}uferInnen u. a., die Wahl der Antriebsart eine mittlerweile grundlegende Fragestellung, welche in Zukunft weiter an Bedeutung zunehmen wird. Dabei wirken verschiedene Einfl{\"u}sse und Anforderungen auf den Auswahlprozess zur Antriebsart. Diese Einfl{\"u}sse und Kriterien werden im Rahmen der vorliegenden Studie untersucht. Ziel ist es, Treiber f{\"u}r die Anforderungsverschiebung bei den KundInnen zu identifizieren und Handlungsempfehlungen f{\"u}r das Anforderungsmanagement der Automobilbranche abzuleiten. Daf{\"u}r kommt neben einer Literaturrecherche eine Onlineumfrage zum Einsatz. In einer ersten Vorauswahl wurden mittels Literaturanalyse 11 Kriterien identifiziert. Zu diesen geh{\"o}ren unter anderem: die Wohnregion, das Geschlecht, die Zufriedenheit mit dem Versorgungsnetz und die Reichweite eines Automobils. Als Ergebnis aus der anschließenden Onlineumfrage kann festgehalten werden, dass die Wahl der Antriebsart von verschiedenen Faktoren abh{\"a}ngig ist und viel Spielraum f{\"u}r weitere Forschungsarbeiten bietet. Basierend auf der Datenauswertung sind vor allem personenbezogene Daten, wie Alter und Wohnregion eines Individuums, maßgebend bei der Wahl der Antriebsart. Zur Erreichung politischer Klimaziele, ist eine zuk{\"u}nftige nachhaltige Erh{\"o}hung der Akzeptanz alternativer Antriebe unumg{\"a}nglich. Daf{\"u}r bedarf es einer intensiven Einbindung der Nachfrageseite.}, language = {de} } @inproceedings{RichPeplowskyWoll, author = {Rich, Beatrice Monique and Peplowsky, Stefan and Woll, Ralf}, title = {Machbarkeitsstudie zum Abgleich von Qualit{\"a}tsmaßst{\"a}ben}, series = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, booktitle = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, editor = {Otten, Heiner and G{\"o}tz, J{\"u}rgen and Pollak, Sebastian}, publisher = {FAU University Press}, address = {Erlangen}, isbn = {978-3-96147-021-1}, pages = {309 -- 327}, language = {de} } @inproceedings{WorlitzNoackWoll, author = {Worlitz, Jane and Noack, Felix and Woll, Ralf}, title = {How to Identify a Suitable Six Sigma Rollout Strategy}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {726 -- 746}, language = {en} } @inproceedings{HaaseDierlHenkeetal., author = {Haase, Florian Vincent and Dierl, Adrian and Henke, Anna and Woll, Ralf and Sarradj, Ennes}, title = {Development of an experiment for impedance measurement of structured sandwich sheet metals by using a full factorial multi-stage approach}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {448 -- 462}, language = {en} } @inproceedings{PeplowskyPueschelWoll, author = {Peplowsky, Stefan and P{\"u}schel, Louis and Woll, Ralf}, title = {What customers want? - Development of a software-based method to evaluate subjective requirement on the example of motorcycles}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {1522 -- 1537}, language = {en} } @inproceedings{PeplowskyRichterJacobitzetal., author = {Peplowsky, Stefan and Richter, Christian and Jacobitz, S. and Woll, Ralf}, title = {Individuality - A challenge for production and quality}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund}, address = {Lund University Library Press}, isbn = {978-91-7623-086-2}, pages = {1538 -- 1546}, language = {en} } @inproceedings{HaaseGeithnerWoll, author = {Haase, Florian Vincent and Geithner, Fabian Paul and Woll, Ralf}, title = {Description of reliability content by using the ReliaLibrary web-database}, series = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, booktitle = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, editor = {Walls, Lesley and Revie, Matthew and Bedford, Tim}, publisher = {CRC Press}, address = {Boca Raton}, isbn = {978-1-138-02997-2}, pages = {2076 -- 2082}, language = {en} }