@incollection{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Nutzen von QM-Methoden in Gruppenentscheidungen der Produktentwicklung}, language = {de} } @incollection{BurkhardBehrendsWoll, author = {Burkhard, Carina and Behrends, Jens and Woll, Ralf}, title = {Reifegradbestimmung - Einsatz der Selbstbewertung in Deutschland zur Analyse von Verbesserungspotenzialen in Unternehmen}, language = {de} } @incollection{Woll, author = {Woll, Ralf}, title = {Anwendung moderner Managementmethoden in den Unternehmen in Berlin und Brandenburg}, series = {Die Krise als Chance : Perspektiven f{\"u}r eine zukunftsf{\"a}hige Region}, booktitle = {Die Krise als Chance : Perspektiven f{\"u}r eine zukunftsf{\"a}hige Region}, editor = {Schluchter, Wolfgang}, publisher = {dbv, Dt. Buchverl.}, address = {Oldenburg}, isbn = {978-3-86622-031-7}, pages = {214 -- 217}, language = {de} } @incollection{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Die Bedeutung der Aufgaben des Qualit{\"a}tsmanagements f{\"u}r den wirtschaftlichen Erfolg von Entwicklungsprojekten}, language = {de} } @incollection{WollBaeslerSteinberg, author = {Woll, Ralf and B{\"a}sler, Maurice and Steinberg, Falk}, title = {Prozessoptimierung in klein- und mittelst{\"a}ndischen Unternehmen}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Risikomanagement - Aufgabe f{\"u}r das Qualit{\"a}tswesen in klein- und mittelst{\"a}ndischen Unternehmen (KMU)? : Ergebnisse der DGQ-Arbeitsgruppe 124 "Risikomanagement"}, publisher = {Technische Universit{\"a}t}, address = {Cottbus}, pages = {29}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Statistische Methoden f{\"u}r das Qualit{\"a}tsmanagement}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Projektmanagement in der Industrie}, abstract = {Winterschool-Projektmanagement}, language = {de} } @techreport{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Prozessanalyse in einem klein- oder mittelst{\"a}ndischen Unternehmen}, abstract = {DGQ-VDI-IHK-HWK-AK QM}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Hochschulen der Hauptstadtregion (HR) unterst{\"u}tzen Kleinunternehmen}, language = {de} } @techreport{AlbrechtWoll, author = {Albrecht, Eike and Woll, Ralf}, title = {Modelle, Methoden und Werkzeuge zum Risikomanagement}, language = {de} } @inproceedings{WollVadachkoriya, author = {Woll, Ralf and Vadachkoriya, Sofiya}, title = {Risk Management in Product Development Processes}, language = {de} } @inproceedings{WollZehl, author = {Woll, Ralf and Zehl, Roman}, title = {Produktionsinformationen zur Maschinenoptimierung}, series = {Qualit{\"a}tswissenschaft f{\"u}r Bildung und Praxis, Bericht zur GQW-Jahrestagung 2002 Cottbus}, booktitle = {Qualit{\"a}tswissenschaft f{\"u}r Bildung und Praxis, Bericht zur GQW-Jahrestagung 2002 Cottbus}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8265-9840-7}, pages = {91 -- 106}, abstract = {Produktionsinformationen basieren auf Daten {\"u}ber den Produktionsprozess und Daten {\"u}ber den Zustand der Produktionsfaktoren. Komplexit{\"a}t, Heterogenit{\"a}t und Menge der Daten f{\"u}hren zu Schwierigkeiten bei der Abbildung in Informationssystemen und bei der Generierung von Aussagen {\"u}ber den Produktionsprozess und seine eingesetzten Produktionsfaktoren durch Anwendung von Analysemethoden. Auf der Basis von Informationsmodellen k{\"o}nnen diese Methoden Aussagen zur Beurteilung des Maschinenzustandes und Indizien zur Maschinenoptimierung liefern.Wichtige Optimierungspotenziale lassen sich durch Gewinnung von Informationen und Wissen im Bereich des Technischen Service und seinen Schnittstellen zur Maschinenentwicklung und zum Maschinennutzer erschließen. Hier bietet der Einsatz von internetbasierten Informationssystemen M{\"o}glichkeiten zur einfachen, interaktiven Datenerfassung und zu Recherchen in der Maschinenhistorie, um auf dieser Basis Lebensdaueranalysen durchzuf{\"u}hren. Verbunden mit der Erschließung und der Erweiterung impliziten Wissens in den Bereichen Konstruktion, Technischer Service und Maschinennutzer sowie an deren Schnittstellen wird eine solide Basis f{\"u}r die Optimierung bestehender und die Entwicklung zuk{\"u}nftiger Maschinengenerationen geschaffen. Die Betrachtungen haben gezeigt, dass neben der Entwicklung leistungsf{\"a}higer Informationssysteme ein großer Bedarf an unternehmens{\"u}bergreifender und interdisziplin{\"a}rer Einbindung von Mitarbeitern und Kunden besteht.}, language = {de} } @techreport{ReseBaeslerWolletal., author = {Rese, Alexandra and B{\"a}sler, Maurice and Woll, Ralf and Baier, Daniel}, title = {Entwicklung eines Kommunikationskonzeptes f{\"u}r die Produktentwicklung}, language = {de} } @inproceedings{WollBaeslerRese, author = {Woll, Ralf and B{\"a}sler, Maurice and Rese, Alexandra}, title = {Methodenbasierte Konfliktbew{\"a}ltigung in Entscheidungsgruppen der Produktentwicklung - Konzipierung von Gruppenexperimenten}, series = {Innovationsqualit{\"a}t, Qualit{\"a}tsmanagement f{\"u}r Innovationen, Bericht zur GQW-Jahrestagung 2008 am Bremer Institut f{\"u}r Messtechnik, Automatisierung und Qualit{\"a}tswissenschaft}, booktitle = {Innovationsqualit{\"a}t, Qualit{\"a}tsmanagement f{\"u}r Innovationen, Bericht zur GQW-Jahrestagung 2008 am Bremer Institut f{\"u}r Messtechnik, Automatisierung und Qualit{\"a}tswissenschaft}, editor = {Goch, Gert}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8322-6975-3}, pages = {103 -- 114}, language = {de} } @incollection{WitschasWollMai, author = {Witschas, Rico and Woll, Ralf and Mai, Joachim}, title = {Die Qualit{\"a}tsliga in Berlin-Brandenburg}, language = {de} } @misc{Woll, author = {Woll, Ralf}, title = {Qualit{\"a}t erfordert Integration}, series = {Industrie Management}, volume = {12}, journal = {Industrie Management}, number = {4}, pages = {65 -- 68}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Damit der Ersteindruck stimmt - Wie wahrnehmungsbestimmende Merkmale greifbar werden}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {57}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {12}, issn = {0720-1214}, pages = {54 -- 55}, language = {de} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Auswertung von Designbeurteilungen zur Identifikation wahrnehmungsbestimmender Merkmale von Produkten}, series = {Qualit{\"a}tskollegium Berlin-Brandenburg 2012 am 20. November 2012}, booktitle = {Qualit{\"a}tskollegium Berlin-Brandenburg 2012 am 20. November 2012}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Approaches to support an alternative selection for difficult-to-quantify characteristics in product development}, series = {Total Quality Management \& Business Excellence}, volume = {24}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {797 -- 810}, language = {en} } @inproceedings{WollTurschSteinberg, author = {Woll, Ralf and Tursch, Philipp and Steinberg, Falk}, title = {Ein erster Schritt zur ingenieurorientierten Adaption der Repertory Grid Technik}, series = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, booktitle = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-1700-7}, pages = {157 -- 187}, language = {de} } @misc{BaeslerWoll, author = {B{\"a}sler, Maurice and Woll, Ralf}, title = {Qualit{\"a}tsmanagement einmal anders}, series = {Controller Magazin}, journal = {Controller Magazin}, number = {5}, pages = {175 -- 178}, language = {de} } @inproceedings{BaeslerWoll, author = {B{\"a}sler, Maurice and Woll, Ralf}, title = {Multikriterielle Vorgehensweise zur Bewertung des Informationsbedarfes in Entscheidungssituationen}, series = {The entrepreneurship - innovation - marketing interface, 2nd symposium, Karlsruhe, 2005}, booktitle = {The entrepreneurship - innovation - marketing interface, 2nd symposium, Karlsruhe, 2005}, publisher = {Swiridoff}, address = {K{\"u}nzelsau}, isbn = {978-3-89929-120-9}, language = {de} } @inproceedings{WollVoigtBaesler, author = {Woll, Ralf and Voigt, Matthias and B{\"a}sler, Maurice}, title = {Analyzing the Meaning of Quality Management in cross-border Business Cooperations by using Benchmarking Methodology}, series = {Conference Proceedings, 9th Qmod-Conference, Liverpool, 2006}, booktitle = {Conference Proceedings, 9th Qmod-Conference, Liverpool, 2006}, address = {Liverpool}, isbn = {978-0-9553349-0-0}, language = {en} } @inproceedings{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Nutzenbetrachtung von Methoden zur Entscheidungsunterst{\"u}tzung}, series = {Qualit{\"a}tsmanagementsystem im Produktlebenszyklus, Tagungsband 8. GQW-Jahrestagung 2006, Wuppertal}, booktitle = {Qualit{\"a}tsmanagementsystem im Produktlebenszyklus, Tagungsband 8. GQW-Jahrestagung 2006, Wuppertal}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8322-4850-1}, pages = {59 -- 76}, language = {de} } @inproceedings{WollBurkhard, author = {Woll, Ralf and Burkhard, Carina}, title = {Anwendungsorientierte Optimierung der Prozess-FMEA}, series = {Qualit{\"a}tsmanagement - Querschnittsaufgabe in Wirtschaft und Wissenschaft, Bericht zur GQW-Jahrestagung 2005, Bonn}, booktitle = {Qualit{\"a}tsmanagement - Querschnittsaufgabe in Wirtschaft und Wissenschaft, Bericht zur GQW-Jahrestagung 2005, Bonn}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8322-3571-X}, pages = {131 -- 146}, language = {de} } @inproceedings{TurschSchilfWoll, author = {Tursch, Philipp and Schilf, Christine and Woll, Ralf}, title = {Innovative product development process by integrating QFD and TRIZ with an example}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{PeplowskyWoll, author = {Peplowsky, Stefan and Woll, Ralf}, title = {Requirements Management and Requirements Engineering in Different Development Projects}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1375 -- 1390}, language = {en} } @inproceedings{SteinbergRichWoll, author = {Steinberg, Falk and Rich, Beatrice Monique and Woll, Ralf}, title = {More Illusion than Reality? A first approach to assess Perceived Quality Compared to Real Product Experiences}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {Total Quality Management \& Business Excellence}, volume = {25}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {734 -- 749}, language = {en} } @inproceedings{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1791 -- 1806}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {Empfindungen des Kunden entschl{\"u}sselt - Produktentwicklung mithilfe emotionaler Kundenwahrnehmung}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {58}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {7}, issn = {0720-1214}, pages = {32 -- 35}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Application of AHP to support selection of difficult-to-quantify characteristics in New Product Development}, series = {Total Quality Management \& Business Excellence}, volume = {24}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {797 -- 810}, language = {en} } @inproceedings{PeplowskyNeumannWoll, author = {Peplowsky, Stefan and Neumann, Martin and Woll, Ralf}, title = {Acceptance of quality management systems in small and medium-sized enterprises}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @misc{HaaseKohlmeyerRichetal., author = {Haase, Florian Vincent and Kohlmeyer, Maria and Rich, Beatrice Monique and Woll, Ralf}, title = {Determination of additional willingness to pay for socially reponsible products using descrete choice analysis}, series = {Journal of Management and Sustainability}, volume = {6}, journal = {Journal of Management and Sustainability}, number = {1}, issn = {1925-4725}, doi = {10.5539/jms.v6n1p45}, pages = {45 -- 58}, language = {en} } @misc{WorlitzWoll, author = {Worlitz, Jane and Woll, Ralf}, title = {Lernen durch Lehren mit Video-Tutorials}, publisher = {VDI}, language = {de} } @misc{WorlitzWoll, author = {Worlitz, Jane and Woll, Ralf}, title = {Auf Format gebracht - Six Sigma f{\"u}r Kleinunternehmen}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {60}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {11}, issn = {0720-1214}, pages = {24 -- 25}, language = {de} } @misc{SteinbergTurschWoll, author = {Steinberg, Falk and Tursch, Philipp and Woll, Ralf}, title = {The improvement of Kansei engineering by using the repertory grid technique}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {3}, doi = {10.1515/mper-2015-0029}, pages = {77 -- 82}, language = {en} } @misc{TurschGoldmannWoll, author = {Tursch, Philipp and Goldmann, Christine and Woll, Ralf}, title = {Integration of TRIZ into Quality Function Deployment}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {2}, doi = {10.1515/mper-2015-0017}, pages = {56 -- 62}, language = {en} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Evaluation of product design analyses for the identification of perception-defining characteristics}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {2}, doi = {10.1515/mper-2015-0016}, pages = {45 -- 55}, language = {en} } @inproceedings{TurschWollTemminghoffetal., author = {Tursch, Philipp and Woll, Ralf and Temminghoff, Philipp and Bracke, Stefan}, title = {Beitrag zur Einbindung von Online Communities zur Gewinnung von Zuverl{\"a}ssigkeitsdaten und Detektion von Feld-Schadensschwerpunkten in der Produktnutzungsphase}, series = {Qualit{\"a}tsmethoden im Diskurs zwischen Wissenschaft und Praxis : Bericht zur GQW-Jahrestagung 2015 in Wuppertal}, booktitle = {Qualit{\"a}tsmethoden im Diskurs zwischen Wissenschaft und Praxis : Bericht zur GQW-Jahrestagung 2015 in Wuppertal}, editor = {Bracke, Stefan and Mamrot, Michel and Winzer, Petra}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-3351-9}, pages = {243 -- 258}, language = {de} } @misc{BaeslerVoigtWoll, author = {B{\"a}sler, Maurice and Voigt, Matthias and Woll, Ralf}, title = {Analysing the Meaning of Quality Management in Cross-border Business Cooperations by using Benchmarking Methodology}, series = {The Asian Journal on Quality}, volume = {8}, journal = {The Asian Journal on Quality}, number = {2}, pages = {57 -- 68}, language = {en} } @inproceedings{BaeslerBurkhardWoll, author = {B{\"a}sler, Maurice and Burkhard, Carina and Woll, Ralf}, title = {Developing of a Communication Concept for Product Development: Identifying the information need for conflict solvings in decision situations}, series = {Creating values for people, organizations and societies, 8th QMOD Conference, Palermo, June 29-July 1, 2005, proceedings}, booktitle = {Creating values for people, organizations and societies, 8th QMOD Conference, Palermo, June 29-July 1, 2005, proceedings}, publisher = {Palermo}, address = {University}, language = {en} } @misc{HaaseWoll, author = {Haase, Florian Vincent and Woll, Ralf}, title = {Assessment of Reliability Implementation in Manufacturing Enterprises}, series = {Management and Production Engineering Review}, volume = {7}, journal = {Management and Production Engineering Review}, number = {2}, issn = {2082-1344}, doi = {10.1515/mper-2016-0012}, pages = {12 -- 20}, language = {en} } @inproceedings{RichGoldmannWoll, author = {Rich, Beatrice Monique and Goldmann, Christine and Woll, Ralf}, title = {Product Audits - Why we don't ask the customers?}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {229 -- 244}, language = {en} } @misc{WorlitzStablerPeplowskyetal., author = {Worlitz, Jane and Stabler, Anne and Peplowsky, Stefan and Woll, Ralf}, title = {Video Tutorials: An Appropriate Way of Teaching QM Tools Applied with Software}, series = {Quality Innovation Prosperity}, volume = {20}, journal = {Quality Innovation Prosperity}, number = {2}, issn = {1335-1745}, doi = {10.12776/qip.v20i2.754}, pages = {169 -- 184}, abstract = {Purpose: The aim of this research is to verify the applicability of video tutorials for the improvement of software skills. Methodology/Approach: Video tutorial prototypes were created according to design criteria found in literature and tested as teaching material of selforganized/self-regulated learning. 65 students were parted in two groups and asked to work on an assignment concerning the use of quality tools in Microsoft Excel. One group used video tutorials and the other group was guided by a teacher. Before and after the assignment the students were asked to fill out a survey evaluating their software skills as well as the aid used during the test. Findings: The results of the survey do not show a significant difference between the evaluation of video tutorials and guidance of the teacher. Also the performance of both groups concerning the assignment was comparable. From these findings it can be concluded that video tutorials and classroom teaching are equal ways of teaching in the investigated field. Research Limitation/implication: The suitability of video tutorials for the application of quality-tools with the use of appropriate software has been confirmed. The results do not show conclusions about the extent to which video tutorials can be suitable for the mediation of complex issues. Follow-up studies are required for this purpose. Originality/Value of paper: The study demonstrates that video tutorials, as a form of self-organized/self-regulated learning, are suitable to improve skills in applying quality tools by using software.}, language = {en} } @misc{RichWorlitzGoldmannetal., author = {Rich, Beatrice Monique and Worlitz, Jane and Goldmann, Christine and Schulze, Mathias and Kazula, Stefan and Woll, Ralf}, title = {Preparing STEM Students for Leading Positions through Supervising Younger Students}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, journal = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615359}, pages = {835 -- 839}, abstract = {Social and leadership skills are often neglected during studies (especially in STEM subjects). It is precisely these skills that are urgently needed in professional life. The CoMeT "Concepts, Methods and Techniques for Project Management" module was developed to meet the need to acquire social and leadership skills. After a preliminary consideration an overview of the module is given. First, the teaching and learning concept is presented and insights into the seminar work are given. In addition to the competence-oriented examination methods, the integration of digital elements are presented. The continuous further development of the module, adapted to the needs of students and the economy, is a constant goal of the teachers. For this reason, there are already transmission possibilities of the module in planning. Instead of instructing groups of students in project work, pupils are to be introduced to science and study through small projects.}, language = {en} } @misc{WorlitzKotalWoll, author = {Worlitz, Jane and Kotal, Janina and Woll, Ralf}, title = {Die Bereitstellung von Warteinformationen {\"u}ber digitale Anzeigetafeln und ihr Einfluss auf die Kundenzufriedenheit am Beispiel der station{\"a}ren Aufnahme in einem Krankenhaus}, series = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, journal = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, editor = {Schmitt, Robert H.}, publisher = {Springer Verlag}, address = {Berlin}, isbn = {978-3-662-60692-6}, pages = {17 -- 38}, abstract = {Untersuchungsziel: Immer mehr digitale Anwendungen helfen Dienstleistungsunternehmen, den Service f{\"u}r ihre Kunden zu verbessern. Durch Echtzeit-Informationen, bereitgestellt {\"u}ber digitale Anzeigetafeln oder Apps, sind Kunden und Kundinnen {\"u}ber Vorg{\"a}nge informiert. In Wartesituationen k{\"o}nnen {\"u}ber digitale Anzeigetafeln allgemeine Informationen, Warteposition, Wartedauer und Wartegrund kommuniziert werden. Diese Studie untersucht, welchen Einfluss die Bereitstellung von Warteinformationen auf die Wartezufriedenheit der Kunden hat und wie diese bereitgestellt werden sollten. Methode: Zur Untersuchung der Forschungsfrage wird ein Versuch in der station{\"a}ren Aufnahme von Patientinnen und Patienten eines Krankenhauses durchgef{\"u}hrt. An zwei Versuchstagen vor, und zwei Versuchstagen nach der Einf{\"u}hrung einer digitalen Anzeigetafel mit Warteinformationen werden Patientinnen und Patienten im Wartebereich mittels einer schriftlichen Befragung zu ihrer Wartezufriedenheit befragt. Ergebnisse und Implikationen: Aus wirtschaftlichen Gr{\"u}nden ist eine Wartezeit von null Minuten nicht immer geeignet. Statt die Reduzierung von Wartezeit zu betrachten, untersucht diese Studie, wie das Warten angenehm gestaltet werden kann. Untersuchungen zeigen, dass Warteinformationen die Wartezufriedenheit beeinflussen. Diese Studie zeigt am Beispiel der station{\"a}ren Aufnahme eines Krankenhauses, dass die Art der Bereitstellung von Warteinformationen bedeutsam ist. Bei der Bereitstellung sollte darauf geachtet werden, dass die Pr{\"a}sentation der Warteinformationen nicht zur visuellen und akustischen {\"U}berforderungen der Kunden f{\"u}hrt. Limitationen: Es wurde die Wartephase vor der Erstellung der Dienstleistung betrachtet. Die Untersuchungen sollten f{\"u}r andere Wartephasen und Branchen wiederholt werden. Folgeuntersuchungen sind erforderlich. Wert der Arbeit: Die Zufriedenheit der Kunden mit der Wartezeit beeinflusst die Gesamtbeurteilung der Dienstleistung. Die Studie zeigt, wie Warteinformationen die Kundenzufriedenheit steigern. Die Ergebnisse leisten einen Beitrag zur Steigerung der Wartezufriedenheit des Kunden und zur langfristigen Kundenbindung.}, language = {de} } @misc{KazulaRichHoeschleretal., author = {Kazula, Stefan and Rich, Beatrice Monique and H{\"o}schler, Klaus and Woll, Ralf}, title = {Awakening the Interest of High School Pupils in Science, Technology, Engineering and Mathematics Studies and Careers through Scientific Projects}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, journal = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615418}, pages = {259 -- 265}, abstract = {This paper presents the application of a scientific project concerning variable aero engine inlets, which was conducted within the scope of a high school course over the period of two years. The motivation of developing variable aero engine inlets with a group of pupils is introduced. The approach that is utilised during that course and its implementation are described. The results and benefits of this project for pupils, supervisor, school and university are summarised, e.g. providing the pupils with necessary knowledge and assisting them with their career choices, potentially resulting in increased enrolment numbers and lower dropout rates in science, technology, engineering and mathematics study programmes. An overview of a follow-up project that enables a larger group of pupils and a yearly implementation of a similar course is given. Within the scope of that course, university students will supervise smaller scientific projects that are conducted by groups of pupils over the period of one semester, providing additional benefits for students' soft skills, e.g. communication and conflict management skills.}, language = {en} } @misc{HannaskeRichMuelleretal., author = {Hannaske, Carolin and Rich, Beatrice Monique and M{\"u}ller, Matthias and Woll, Ralf}, title = {Deutsch-chinesiche Zusammenarbeit: Kulturelle Eigenarten machen den Unterschied in der Kommunikation}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit : QZ}, volume = {64}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit : QZ}, number = {11}, issn = {0720-1214}, pages = {12 -- 14}, language = {de} }