@inproceedings{WollZehl, author = {Woll, Ralf and Zehl, Roman}, title = {Produktionsinformationen zur Maschinenoptimierung}, series = {Qualit{\"a}tswissenschaft f{\"u}r Bildung und Praxis, Bericht zur GQW-Jahrestagung 2002 Cottbus}, booktitle = {Qualit{\"a}tswissenschaft f{\"u}r Bildung und Praxis, Bericht zur GQW-Jahrestagung 2002 Cottbus}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8265-9840-7}, pages = {91 -- 106}, abstract = {Produktionsinformationen basieren auf Daten {\"u}ber den Produktionsprozess und Daten {\"u}ber den Zustand der Produktionsfaktoren. Komplexit{\"a}t, Heterogenit{\"a}t und Menge der Daten f{\"u}hren zu Schwierigkeiten bei der Abbildung in Informationssystemen und bei der Generierung von Aussagen {\"u}ber den Produktionsprozess und seine eingesetzten Produktionsfaktoren durch Anwendung von Analysemethoden. Auf der Basis von Informationsmodellen k{\"o}nnen diese Methoden Aussagen zur Beurteilung des Maschinenzustandes und Indizien zur Maschinenoptimierung liefern.Wichtige Optimierungspotenziale lassen sich durch Gewinnung von Informationen und Wissen im Bereich des Technischen Service und seinen Schnittstellen zur Maschinenentwicklung und zum Maschinennutzer erschließen. Hier bietet der Einsatz von internetbasierten Informationssystemen M{\"o}glichkeiten zur einfachen, interaktiven Datenerfassung und zu Recherchen in der Maschinenhistorie, um auf dieser Basis Lebensdaueranalysen durchzuf{\"u}hren. Verbunden mit der Erschließung und der Erweiterung impliziten Wissens in den Bereichen Konstruktion, Technischer Service und Maschinennutzer sowie an deren Schnittstellen wird eine solide Basis f{\"u}r die Optimierung bestehender und die Entwicklung zuk{\"u}nftiger Maschinengenerationen geschaffen. Die Betrachtungen haben gezeigt, dass neben der Entwicklung leistungsf{\"a}higer Informationssysteme ein großer Bedarf an unternehmens{\"u}bergreifender und interdisziplin{\"a}rer Einbindung von Mitarbeitern und Kunden besteht.}, language = {de} } @inproceedings{WollZehlKrebs, author = {Woll, Ralf and Zehl, Roman and Krebs, Irene}, title = {Quality knowledge attained from production for optimising the development of machinery}, series = {Manufacturing, wsp{\´o}łczesne problemy wytwarzania,konferencja naukowo-techniczna, 8 - 9 listopada 2001 r. Poznań}, booktitle = {Manufacturing, wsp{\´o}łczesne problemy wytwarzania,konferencja naukowo-techniczna, 8 - 9 listopada 2001 r. Poznań}, editor = {Weiss, Zenobia}, publisher = {Technical University of Poznan}, address = {Poznan}, isbn = {83-90829-25-8}, pages = {345 -- 354}, language = {en} } @inproceedings{WollTreppa, author = {Woll, Ralf and Treppa, Antje}, title = {Ans{\"a}tze f{\"u}r das Qualit{\"a}tsmanagement in Projekten}, language = {de} } @inproceedings{Woll, author = {Woll, Ralf}, title = {Kommunikation - Ein Schl{\"u}ssel zum Erfolg}, series = {Qualit{\"a}t mit System - Magdeburger Perspektiven, GQW-Tagung Magdeburg}, booktitle = {Qualit{\"a}t mit System - Magdeburger Perspektiven, GQW-Tagung Magdeburg}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8265-8427-9}, pages = {91 -- 96}, language = {de} } @inproceedings{WollZehl, author = {Woll, Ralf and Zehl, Roman}, title = {Transparente Informationen f{\"u}r Business Excellence}, series = {Qualit{\"a}tsmanagement f{\"u}r die Zukunft - Business Excellence als Ziel, Bericht zur GQW-Jahrestagung 2001, Hannover}, booktitle = {Qualit{\"a}tsmanagement f{\"u}r die Zukunft - Business Excellence als Ziel, Bericht zur GQW-Jahrestagung 2001, Hannover}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8265-8461-9}, pages = {37 -- 48}, language = {de} } @inproceedings{WollBurkhard, author = {Woll, Ralf and Burkhard, Carina}, title = {Potentiale des Qualit{\"a}tsmanagements in der nachhaltigen Produktentwicklung}, series = {Prozessorientiertes Qualit{\"a}tsmanagement - Gestalten, Umsetzen, Bewerten, GQW-Jahrestagung, Aachen 2003}, booktitle = {Prozessorientiertes Qualit{\"a}tsmanagement - Gestalten, Umsetzen, Bewerten, GQW-Jahrestagung, Aachen 2003}, editor = {Pfeifer, Tilo}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8322-1146-2}, pages = {93 -- 108}, language = {de} } @article{WollTreppa, author = {Woll, Ralf and Treppa, Antje}, title = {Unterst{\"u}tzung einer systematischen Auswahlentscheidung}, language = {de} } @misc{WollZehl, author = {Woll, Ralf and Zehl, Roman}, title = {Mit unternehmens{\"u}bergreifender Kommunikation zur Business Excellence}, language = {de} } @phdthesis{Woll, author = {Woll, Ralf}, title = {Informationsr{\"u}ckf{\"u}hrung zur Optimierung der Produktentwicklung}, publisher = {Hanser}, address = {M{\"u}nchen}, isbn = {3-446-17745-0}, pages = {153}, language = {de} } @article{Woll, author = {Woll, Ralf}, title = {TQM: Herausforderung und Chance}, language = {de} } @article{WollTreppaBensch, author = {Woll, Ralf and Treppa, Antje and Bensch, Holger}, title = {TQM: Mitarbeiterorientierung - Ein wesentlicher Bestandteil unseres neuen F{\"u}hrungsmodells}, series = {Deutsche Polizei : Bundesausgabe}, volume = {49}, journal = {Deutsche Polizei : Bundesausgabe}, number = {9}, issn = {0949-2844}, pages = {4 -- 5}, language = {de} } @article{WollBurkhardPeupert, author = {Woll, Ralf and Burkhard, Carina and Peupert, Martina}, title = {Mit kleinen Schritten modernisieren...}, language = {de} } @article{WollJakobzaTreppaetal., author = {Woll, Ralf and Jakobza, Jens and Treppa, Antje and Merkel, Norbert}, title = {Informationsstr{\"o}me klug kanalisieren}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit : QZ}, volume = {44}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit : QZ}, number = {4}, issn = {0720-1214}, pages = {440 -- 444}, language = {de} } @article{ReseBaierWoll, author = {Rese, Alexandra and Baier, Daniel and Woll, Ralf}, title = {Stages, Gates, and Conflicts in New Product Development: A Classification Approach}, language = {en} } @techreport{ReseBaeslerWolletal., author = {Rese, Alexandra and B{\"a}sler, Maurice and Woll, Ralf and Baier, Daniel}, title = {Entwicklung eines Kommunikationskonzeptes f{\"u}r die Produktentwicklung}, language = {de} } @inproceedings{WollBaeslerRese, author = {Woll, Ralf and B{\"a}sler, Maurice and Rese, Alexandra}, title = {Methodenbasierte Konfliktbew{\"a}ltigung in Entscheidungsgruppen der Produktentwicklung - Konzipierung von Gruppenexperimenten}, series = {Innovationsqualit{\"a}t, Qualit{\"a}tsmanagement f{\"u}r Innovationen, Bericht zur GQW-Jahrestagung 2008 am Bremer Institut f{\"u}r Messtechnik, Automatisierung und Qualit{\"a}tswissenschaft}, booktitle = {Innovationsqualit{\"a}t, Qualit{\"a}tsmanagement f{\"u}r Innovationen, Bericht zur GQW-Jahrestagung 2008 am Bremer Institut f{\"u}r Messtechnik, Automatisierung und Qualit{\"a}tswissenschaft}, editor = {Goch, Gert}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8322-6975-3}, pages = {103 -- 114}, language = {de} } @inproceedings{BaeslerVoigtWoll, author = {B{\"a}sler, Maurice and Voigt, Matthias and Woll, Ralf}, title = {Analysing the Meaning of Quality Management in Cross-border Business Cooperations by using Benchmarking Methodology}, language = {en} } @inproceedings{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Simplifying the use of quality management methods to increase the acceptance in group Meetings}, language = {en} } @inproceedings{BaeslerWollBanischetal., author = {B{\"a}sler, Maurice and Woll, Ralf and Banisch, Rolf and Siuta, Jan and Flisak, Iwona}, title = {Qualit{\"a}t ohne Grenzen [1] - Ein Unternehmensvergleich in der Grenzregion im Rahmen einer Benchmarking-Studie}, language = {de} } @inproceedings{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Public domain QM-Tools-A viewpoint on development and integration}, series = {11th QMOD Conference, Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20-22 August, 2008 in Helsingborg, Sweden}, booktitle = {11th QMOD Conference, Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20-22 August, 2008 in Helsingborg, Sweden}, publisher = {Link{\"o}ping}, address = {Link{\"o}ping University Electronic Press}, pages = {10}, language = {en} } @inproceedings{WollWitschas, author = {Woll, Ralf and Witschas, Rico}, title = {Improvement of fault diagnostics in processes by modification of the Failure Mode and Effects Analysis}, language = {en} } @inproceedings{BaeslerReseWolletal., author = {B{\"a}sler, Maurice and Rese, Alexandra and Woll, Ralf and Eckert, Marit}, title = {Designing group experiments to analyse the effectiveness of marketing and quality management methods for conflict solving}, series = {10th QMOD Conference, Quality Management and Organiqatinal Development, Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden}, booktitle = {10th QMOD Conference, Quality Management and Organiqatinal Development, Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden}, publisher = {Link{\"o}ping University Electronic Press}, address = {Link{\"o}ping}, pages = {8}, language = {en} } @inproceedings{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {The importance of quality management for the economic success of development projects}, language = {en} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Risk Management within the Sphere of Provisions Requirement for Warranty and Goodwill in Automobile Industry}, language = {en} } @inproceedings{WollBaeslerSteinberg, author = {Woll, Ralf and B{\"a}sler, Maurice and Steinberg, Falk}, title = {Analysis of Projects for Process Optimization in SME regarding to the DMAIC-Phases and derivation of a Guideline for Application of Six Sigma in SME}, language = {en} } @incollection{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Nutzen von QM-Methoden in Gruppenentscheidungen der Produktentwicklung}, language = {de} } @incollection{BurkhardBehrendsWoll, author = {Burkhard, Carina and Behrends, Jens and Woll, Ralf}, title = {Reifegradbestimmung - Einsatz der Selbstbewertung in Deutschland zur Analyse von Verbesserungspotenzialen in Unternehmen}, language = {de} } @incollection{Woll, author = {Woll, Ralf}, title = {Anwendung moderner Managementmethoden in den Unternehmen in Berlin und Brandenburg}, series = {Die Krise als Chance : Perspektiven f{\"u}r eine zukunftsf{\"a}hige Region}, booktitle = {Die Krise als Chance : Perspektiven f{\"u}r eine zukunftsf{\"a}hige Region}, editor = {Schluchter, Wolfgang}, publisher = {dbv, Dt. Buchverl.}, address = {Oldenburg}, isbn = {978-3-86622-031-7}, pages = {214 -- 217}, language = {de} } @incollection{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Die Bedeutung der Aufgaben des Qualit{\"a}tsmanagements f{\"u}r den wirtschaftlichen Erfolg von Entwicklungsprojekten}, language = {de} } @incollection{WollBaeslerSteinberg, author = {Woll, Ralf and B{\"a}sler, Maurice and Steinberg, Falk}, title = {Prozessoptimierung in klein- und mittelst{\"a}ndischen Unternehmen}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Risikomanagement - Aufgabe f{\"u}r das Qualit{\"a}tswesen in klein- und mittelst{\"a}ndischen Unternehmen (KMU)? : Ergebnisse der DGQ-Arbeitsgruppe 124 "Risikomanagement"}, publisher = {Technische Universit{\"a}t}, address = {Cottbus}, pages = {29}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Statistische Methoden f{\"u}r das Qualit{\"a}tsmanagement}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Projektmanagement in der Industrie}, abstract = {Winterschool-Projektmanagement}, language = {de} } @techreport{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Prozessanalyse in einem klein- oder mittelst{\"a}ndischen Unternehmen}, abstract = {DGQ-VDI-IHK-HWK-AK QM}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Hochschulen der Hauptstadtregion (HR) unterst{\"u}tzen Kleinunternehmen}, language = {de} } @techreport{AlbrechtWoll, author = {Albrecht, Eike and Woll, Ralf}, title = {Modelle, Methoden und Werkzeuge zum Risikomanagement}, language = {de} } @techreport{Woll, author = {Woll, Ralf}, title = {Handlungsleitfaden zur Unterst{\"u}tzung der Prozessoptimierung in kleinen und mittelst{\"a}ndischen Unternehmen}, language = {de} } @misc{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Wer aufh{\"o}rt besser zu werden, hat aufgeh{\"o}rt gut zu sein!}, series = {Forum : das Brandenburger Wirtschaftsmagazin}, volume = {10}, journal = {Forum : das Brandenburger Wirtschaftsmagazin}, number = {7}, issn = {1615-7699}, language = {de} } @inproceedings{WollVadachkoriya, author = {Woll, Ralf and Vadachkoriya, Sofiya}, title = {Risk Management in Product Development Processes}, language = {de} } @incollection{WitschasWollMai, author = {Witschas, Rico and Woll, Ralf and Mai, Joachim}, title = {Die Qualit{\"a}tsliga in Berlin-Brandenburg}, language = {de} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Approaches for Categorization of difficult to quantify Characteristics in Product Development}, language = {en} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Integration of a Level-Model for difficult to quantify Characteristics in a Reference Process of Product Development}, series = {Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st - 31st August, 2011, San Sebastian, Spain}, booktitle = {Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st - 31st August, 2011, San Sebastian, Spain}, address = {Pamplona}, isbn = {84-8081-211-7}, pages = {1847 -- 1858}, language = {en} } @inproceedings{Woll, author = {Woll, Ralf}, title = {Limits of Quality Management}, series = {Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st - 31st August, 2011, San Sebastian, Spain}, booktitle = {Proceedings, QMOD Conference on Quality and Service Sciences, 14th QMOD Conference, 29st - 31st August, 2011, San Sebastian, Spain}, address = {Pamplona}, isbn = {84-8081-211-7}, pages = {1861 -- 1869}, language = {en} } @misc{Woll, author = {Woll, Ralf}, title = {Qualit{\"a}t erfordert Integration}, series = {Industrie Management}, volume = {12}, journal = {Industrie Management}, number = {4}, pages = {65 -- 68}, language = {de} } @misc{BaeslerWoll, author = {B{\"a}sler, Maurice and Woll, Ralf}, title = {Qualit{\"a}tsmanagement einmal anders}, series = {Controller Magazin}, journal = {Controller Magazin}, number = {5}, pages = {175 -- 178}, language = {de} } @inproceedings{BaeslerWoll, author = {B{\"a}sler, Maurice and Woll, Ralf}, title = {Multikriterielle Vorgehensweise zur Bewertung des Informationsbedarfes in Entscheidungssituationen}, series = {The entrepreneurship - innovation - marketing interface, 2nd symposium, Karlsruhe, 2005}, booktitle = {The entrepreneurship - innovation - marketing interface, 2nd symposium, Karlsruhe, 2005}, publisher = {Swiridoff}, address = {K{\"u}nzelsau}, isbn = {978-3-89929-120-9}, language = {de} } @inproceedings{WollVoigtBaesler, author = {Woll, Ralf and Voigt, Matthias and B{\"a}sler, Maurice}, title = {Analyzing the Meaning of Quality Management in cross-border Business Cooperations by using Benchmarking Methodology}, series = {Conference Proceedings, 9th Qmod-Conference, Liverpool, 2006}, booktitle = {Conference Proceedings, 9th Qmod-Conference, Liverpool, 2006}, address = {Liverpool}, isbn = {978-0-9553349-0-0}, language = {en} } @inproceedings{WollBaesler, author = {Woll, Ralf and B{\"a}sler, Maurice}, title = {Nutzenbetrachtung von Methoden zur Entscheidungsunterst{\"u}tzung}, series = {Qualit{\"a}tsmanagementsystem im Produktlebenszyklus, Tagungsband 8. GQW-Jahrestagung 2006, Wuppertal}, booktitle = {Qualit{\"a}tsmanagementsystem im Produktlebenszyklus, Tagungsband 8. GQW-Jahrestagung 2006, Wuppertal}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8322-4850-1}, pages = {59 -- 76}, language = {de} } @inproceedings{WollBurkhard, author = {Woll, Ralf and Burkhard, Carina}, title = {Anwendungsorientierte Optimierung der Prozess-FMEA}, series = {Qualit{\"a}tsmanagement - Querschnittsaufgabe in Wirtschaft und Wissenschaft, Bericht zur GQW-Jahrestagung 2005, Bonn}, booktitle = {Qualit{\"a}tsmanagement - Querschnittsaufgabe in Wirtschaft und Wissenschaft, Bericht zur GQW-Jahrestagung 2005, Bonn}, publisher = {Shaker}, address = {Aachen}, isbn = {3-8322-3571-X}, pages = {131 -- 146}, language = {de} } @inproceedings{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Unterst{\"u}tzung der Alternativenauswahl f{\"u}r schwerquantifizierbare Merkmale}, series = {Vielfalt Qualit{\"a}t - Tendenzen im Qualit{\"a}tsmanagement, Bericht zur GQW-Jahrestagung in Cottbus}, booktitle = {Vielfalt Qualit{\"a}t - Tendenzen im Qualit{\"a}tsmanagement, Bericht zur GQW-Jahrestagung in Cottbus}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-0799-2}, pages = {163 -- 187}, language = {de} } @inproceedings{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Approaches for Handling of difficult to quantify Characteristics in Product Development}, series = {Proceedings of the 15th QMOD Conference on Quality and Service Sciences, Poznan (Poland) 2012}, booktitle = {Proceedings of the 15th QMOD Conference on Quality and Service Sciences, Poznan (Poland) 2012}, publisher = {Univ. of Technology}, address = {Poznan}, isbn = {978-83-89333-46-9}, pages = {1746 -- 1763}, language = {en} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Damit der Ersteindruck stimmt - Wie wahrnehmungsbestimmende Merkmale greifbar werden}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {57}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {12}, issn = {0720-1214}, pages = {54 -- 55}, language = {de} } @inproceedings{WollSteinberg, author = {Woll, Ralf and Steinberg, Falk}, title = {Auswertung von Designbeurteilungen zur Identifikation wahrnehmungsbestimmender Merkmale von Produkten}, series = {Qualit{\"a}tskollegium Berlin-Brandenburg 2012 am 20. November 2012}, booktitle = {Qualit{\"a}tskollegium Berlin-Brandenburg 2012 am 20. November 2012}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Approaches to support an alternative selection for difficult-to-quantify characteristics in product development}, series = {Total Quality Management \& Business Excellence}, volume = {24}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {797 -- 810}, language = {en} } @inproceedings{TurschBaumertWoll, author = {Tursch, Philipp and Baumert, Katrin and Woll, Ralf}, title = {Repertory Grid - Potential for Requirements Management in the Quality Function Deployment - an Example of the German Smartphone Market}, series = {Transactions from the symposium on quality function deployment, 24th sympoisum on QFD, 2010}, booktitle = {Transactions from the symposium on quality function deployment, 24th sympoisum on QFD, 2010}, publisher = {QFD-Inst.}, address = {Ann Arbor, Mi.}, isbn = {1-889477-24-9}, pages = {55 -- 68}, language = {en} } @inproceedings{WollTurschSteinberg, author = {Woll, Ralf and Tursch, Philipp and Steinberg, Falk}, title = {Ein erster Schritt zur ingenieurorientierten Adaption der Repertory Grid Technik}, series = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, booktitle = {Qualit{\"a}tsmanagement nachhaltig gestalten und umsetzen, Bericht zur GQW-Jahrestagung 2013 in Berlin}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-1700-7}, pages = {157 -- 187}, language = {de} } @inproceedings{HalilovicPeplowskyHippetal., author = {Halilovic, Jadranka and Peplowsky, Stefan and Hipp, Christiane and Woll, Ralf}, title = {Generation Y and the search for meaning - Debureaucratizing of business process vs. quality requirement}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{TurschSchilfWoll, author = {Tursch, Philipp and Schilf, Christine and Woll, Ralf}, title = {Innovative product development process by integrating QFD and TRIZ with an example}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{PeplowskyWoll, author = {Peplowsky, Stefan and Woll, Ralf}, title = {Requirements Management and Requirements Engineering in Different Development Projects}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1375 -- 1390}, language = {en} } @inproceedings{PeplowskyWorlitzWoll, author = {Peplowsky, Stefan and Worlitz, Jane and Woll, Ralf}, title = {Praxisorientierte F{\"u}hrung von Projektgruppen - Vorstellung des Lehrkonzeptes KoMet}, series = {Qualit{\"a}tsmanagement : denken - motivieren - leben, Bericht zur GQW-Jahrestagung 2014 in Chemnitz}, booktitle = {Qualit{\"a}tsmanagement : denken - motivieren - leben, Bericht zur GQW-Jahrestagung 2014 in Chemnitz}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-2529-3}, pages = {135 -- 150}, language = {de} } @inproceedings{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1791 -- 1806}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {Empfindungen des Kunden entschl{\"u}sselt - Produktentwicklung mithilfe emotionaler Kundenwahrnehmung}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {58}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {7}, issn = {0720-1214}, pages = {32 -- 35}, language = {de} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Application of AHP to support selection of difficult-to-quantify characteristics in New Product Development}, series = {Total Quality Management \& Business Excellence}, volume = {24}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {797 -- 810}, language = {en} } @inproceedings{PeplowskyNeumannWoll, author = {Peplowsky, Stefan and Neumann, Martin and Woll, Ralf}, title = {Acceptance of quality management systems in small and medium-sized enterprises}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{WorlitzPeplowskyWoll, author = {Worlitz, Jane and Peplowsky, Stefan and Woll, Ralf}, title = {Practical Guide to Project Groups, Presentation of the KoMet teaching concept}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{SteinbergRichWoll, author = {Steinberg, Falk and Rich, Beatrice Monique and Woll, Ralf}, title = {More Illusion than Reality? A first approach to assess Perceived Quality Compared to Real Product Experiences}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @misc{TurschSteinbergWoll, author = {Tursch, Philipp and Steinberg, Falk and Woll, Ralf}, title = {A first step towards engineer-oriented adaption of the Repertory Grid Technique}, series = {Total Quality Management \& Business Excellence}, volume = {25}, journal = {Total Quality Management \& Business Excellence}, number = {7-8}, issn = {1478-3363}, pages = {734 -- 749}, language = {en} } @inproceedings{HaaseWoll, author = {Haase, Florian Vincent and Woll, Ralf}, title = {Korrekturmaßnahmen auf Basis von Liegenbleiberdaten}, series = {Qualit{\"a}tsmanagement 4.0 - Status Quo! Quo vadis? Bericht zur GQW-Jahrestagung 2016}, booktitle = {Qualit{\"a}tsmanagement 4.0 - Status Quo! Quo vadis? Bericht zur GQW-Jahrestagung 2016}, editor = {Refflinghaus, Robert and Kern, Christian and Klute-Wenig, Sandra}, publisher = {Kassel University Press}, address = {Kassel}, isbn = {978-3-7376-0084-2}, pages = {79 -- 94}, language = {de} } @inproceedings{BrackeTurschWolletal., author = {Bracke, Stefan and Tursch, Philipp and Woll, Ralf and Temminghoff, Philipp}, title = {Contribution for detection of long-time product reliability problems in the use phase based on analysis of data gathered in online communities}, series = {Safety and reliability of complex engineered systems, proceedings of the 25th European Safety and Reliability Conference, ESREL 2015, Z{\"u}rich, Switzerland, 7-10 September 2015}, booktitle = {Safety and reliability of complex engineered systems, proceedings of the 25th European Safety and Reliability Conference, ESREL 2015, Z{\"u}rich, Switzerland, 7-10 September 2015}, editor = {Podofillini, Luca and Sudret, Bruno and Stojadinovic, Bozidar and Zio, Enrico and Kr{\"o}ger, Wolfgang}, publisher = {CRC Press, Taylor \& Francis}, address = {London [u.a.]}, isbn = {978-1-138-02879-1}, doi = {10.1201/b19094-265}, language = {en} } @misc{HaaseKohlmeyerRichetal., author = {Haase, Florian Vincent and Kohlmeyer, Maria and Rich, Beatrice Monique and Woll, Ralf}, title = {Determination of additional willingness to pay for socially reponsible products using descrete choice analysis}, series = {Journal of Management and Sustainability}, volume = {6}, journal = {Journal of Management and Sustainability}, number = {1}, issn = {1925-4725}, doi = {10.5539/jms.v6n1p45}, pages = {45 -- 58}, language = {en} } @inproceedings{WorlitzPeplowskyStableretal., author = {Worlitz, Jane and Peplowsky, Stefan and Stabler, Anne and Woll, Ralf}, title = {Video tutorials for QM tools as an instrument for resourceefficient knowledge transfer while maintaining the quality of the results}, series = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, booktitle = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{PeplowskyKawaldDoebbricketal., author = {Peplowsky, Stefan and Kawald, Anja and D{\"o}bbrick, Doreen and Rich, Beatrice Monique and Woll, Ralf}, title = {What Customers want? - Determing of requirements and their relevance!}, series = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, booktitle = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{HaaseWoll, author = {Haase, Florian Vincent and Woll, Ralf}, title = {Application of reliability methods: an empirical study}, series = {Proceedings of the ESREL 2015}, booktitle = {Proceedings of the ESREL 2015}, editor = {Podofillini, Luca and Sudret, Bruno and Stojadinovic, Bozidar and Zio, Enrico and Kr{\"o}ger, Wolfgang}, publisher = {Taylor \& Francis Group}, address = {London}, isbn = {978-1-315-64841-5}, doi = {10.1201/b19094-457}, pages = {3467 -- 3475}, language = {en} } @misc{WorlitzWoll, author = {Worlitz, Jane and Woll, Ralf}, title = {Lernen durch Lehren mit Video-Tutorials}, publisher = {VDI}, language = {de} } @misc{WorlitzWoll, author = {Worlitz, Jane and Woll, Ralf}, title = {Auf Format gebracht - Six Sigma f{\"u}r Kleinunternehmen}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {60}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {11}, issn = {0720-1214}, pages = {24 -- 25}, language = {de} } @misc{SteinbergTurschWoll, author = {Steinberg, Falk and Tursch, Philipp and Woll, Ralf}, title = {The improvement of Kansei engineering by using the repertory grid technique}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {3}, doi = {10.1515/mper-2015-0029}, pages = {77 -- 82}, language = {en} } @misc{TurschGoldmannWoll, author = {Tursch, Philipp and Goldmann, Christine and Woll, Ralf}, title = {Integration of TRIZ into Quality Function Deployment}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {2}, doi = {10.1515/mper-2015-0017}, pages = {56 -- 62}, language = {en} } @misc{SteinbergWoll, author = {Steinberg, Falk and Woll, Ralf}, title = {Evaluation of product design analyses for the identification of perception-defining characteristics}, series = {Management and Production Engineering Review}, volume = {6}, journal = {Management and Production Engineering Review}, number = {2}, doi = {10.1515/mper-2015-0016}, pages = {45 -- 55}, language = {en} } @inproceedings{TurschWollTemminghoffetal., author = {Tursch, Philipp and Woll, Ralf and Temminghoff, Philipp and Bracke, Stefan}, title = {Beitrag zur Einbindung von Online Communities zur Gewinnung von Zuverl{\"a}ssigkeitsdaten und Detektion von Feld-Schadensschwerpunkten in der Produktnutzungsphase}, series = {Qualit{\"a}tsmethoden im Diskurs zwischen Wissenschaft und Praxis : Bericht zur GQW-Jahrestagung 2015 in Wuppertal}, booktitle = {Qualit{\"a}tsmethoden im Diskurs zwischen Wissenschaft und Praxis : Bericht zur GQW-Jahrestagung 2015 in Wuppertal}, editor = {Bracke, Stefan and Mamrot, Michel and Winzer, Petra}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-3351-9}, pages = {243 -- 258}, language = {de} } @incollection{WorlitzSteinbergWoll, author = {Worlitz, Jane and Steinberg, Falk and Woll, Ralf}, title = {Ermittlung und Analyse des Six Sigma Weiterbildungsbedarfs in KMU}, series = {BWL im Mittelstand : Grundlagen - Besonderheiten - Entwicklungen}, booktitle = {BWL im Mittelstand : Grundlagen - Besonderheiten - Entwicklungen}, editor = {Becker, Wolfgang and Ulrich, Patrick}, publisher = {Kohlhammer}, address = {Stuttgart}, isbn = {978-3-17-021904-5}, pages = {177 -- 190}, language = {de} } @inproceedings{WollBaeslerFlisak, author = {Woll, Ralf and B{\"a}sler, Maurice and Flisak, Iwona}, title = {Qualit{\"a}t ohne Grenzen - Ein Unternehmensvergleich in der Grenzregion im Rahmen einer Benchmarking-Studie}, series = {Zielona G{\´o}ra - Chociebuż : historia społeczeństw i gospodarki}, booktitle = {Zielona G{\´o}ra - Chociebuż : historia społeczeństw i gospodarki}, publisher = {Zielona G{\´o}ra}, address = {Oficyna Wydawn. Uniw. Zielonog{\´o}rskiego}, isbn = {978-83-7481-183-5}, pages = {200}, language = {de} } @misc{BaeslerVoigtWoll, author = {B{\"a}sler, Maurice and Voigt, Matthias and Woll, Ralf}, title = {Analysing the Meaning of Quality Management in Cross-border Business Cooperations by using Benchmarking Methodology}, series = {The Asian Journal on Quality}, volume = {8}, journal = {The Asian Journal on Quality}, number = {2}, pages = {57 -- 68}, language = {en} } @inproceedings{BaeslerBurkhardWoll, author = {B{\"a}sler, Maurice and Burkhard, Carina and Woll, Ralf}, title = {Developing of a Communication Concept for Product Development: Identifying the information need for conflict solvings in decision situations}, series = {Creating values for people, organizations and societies, 8th QMOD Conference, Palermo, June 29-July 1, 2005, proceedings}, booktitle = {Creating values for people, organizations and societies, 8th QMOD Conference, Palermo, June 29-July 1, 2005, proceedings}, publisher = {Palermo}, address = {University}, language = {en} } @misc{HaaseWoll, author = {Haase, Florian Vincent and Woll, Ralf}, title = {Assessment of Reliability Implementation in Manufacturing Enterprises}, series = {Management and Production Engineering Review}, volume = {7}, journal = {Management and Production Engineering Review}, number = {2}, issn = {2082-1344}, doi = {10.1515/mper-2016-0012}, pages = {12 -- 20}, language = {en} } @misc{HaaseWoll, author = {Haase, Florian Vincent and Woll, Ralf}, title = {Zeit ist Trumpf - Schnellere Fehlerkorrektur in der Produktion durch Analyse von Feldausf{\"a}llen}, series = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, volume = {61}, journal = {Qualit{\"a}t und Zuverl{\"a}ssigkeit}, number = {7}, issn = {0720-1214}, pages = {31 -- 33}, language = {de} } @inproceedings{PeplowskyRichterJacobitzetal., author = {Peplowsky, Stefan and Richter, Christian and Jacobitz, S. and Woll, Ralf}, title = {Individuality - A challenge for production and quality}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund}, address = {Lund University Library Press}, isbn = {978-91-7623-086-2}, pages = {1538 -- 1546}, language = {en} } @inproceedings{PeplowskyPueschelWoll, author = {Peplowsky, Stefan and P{\"u}schel, Louis and Woll, Ralf}, title = {What customers want? - Development of a software-based method to evaluate subjective requirement on the example of motorcycles}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {1522 -- 1537}, language = {en} } @inproceedings{WorlitzNoackWoll, author = {Worlitz, Jane and Noack, Felix and Woll, Ralf}, title = {How to Identify a Suitable Six Sigma Rollout Strategy}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {726 -- 746}, language = {en} } @inproceedings{HaaseDierlHenkeetal., author = {Haase, Florian Vincent and Dierl, Adrian and Henke, Anna and Woll, Ralf and Sarradj, Ennes}, title = {Development of an experiment for impedance measurement of structured sandwich sheet metals by using a full factorial multi-stage approach}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {448 -- 462}, language = {en} } @inproceedings{RichGoldmannWoll, author = {Rich, Beatrice Monique and Goldmann, Christine and Woll, Ralf}, title = {Product Audits - Why we don't ask the customers?}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {229 -- 244}, language = {en} } @inproceedings{HaaseGeithnerWoll, author = {Haase, Florian Vincent and Geithner, Fabian Paul and Woll, Ralf}, title = {Description of reliability content by using the ReliaLibrary web-database}, series = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, booktitle = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, editor = {Walls, Lesley and Revie, Matthew and Bedford, Tim}, publisher = {CRC Press}, address = {Boca Raton}, isbn = {978-1-138-02997-2}, pages = {2076 -- 2082}, language = {en} } @inproceedings{HaaseReinholdWolletal., author = {Haase, Florian Vincent and Reinhold, Maximilian and Woll, Ralf and Wolf, Matthias and Seidlitz, Holger}, title = {Reliability capability assessment of cooperative networks using the example of developing demonstrators of structured materials}, series = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, booktitle = {Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings of the ESREL 2016, Glasgow (United Kingdom)}, editor = {Walls, Lesley and Revie, Matthew and Bedford, Tim}, publisher = {CRC Press}, address = {Boca Raton}, isbn = {978-1-138-02997-2}, pages = {1323 -- 1329}, language = {en} } @inproceedings{RichPeplowskyWoll, author = {Rich, Beatrice Monique and Peplowsky, Stefan and Woll, Ralf}, title = {Machbarkeitsstudie zum Abgleich von Qualit{\"a}tsmaßst{\"a}ben}, series = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, booktitle = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, editor = {Otten, Heiner and G{\"o}tz, J{\"u}rgen and Pollak, Sebastian}, publisher = {FAU University Press}, address = {Erlangen}, isbn = {978-3-96147-021-1}, pages = {309 -- 327}, language = {de} } @misc{WorlitzStablerPeplowskyetal., author = {Worlitz, Jane and Stabler, Anne and Peplowsky, Stefan and Woll, Ralf}, title = {Video Tutorials: An Appropriate Way of Teaching QM Tools Applied with Software}, series = {Quality Innovation Prosperity}, volume = {20}, journal = {Quality Innovation Prosperity}, number = {2}, issn = {1335-1745}, doi = {10.12776/qip.v20i2.754}, pages = {169 -- 184}, abstract = {Purpose: The aim of this research is to verify the applicability of video tutorials for the improvement of software skills. Methodology/Approach: Video tutorial prototypes were created according to design criteria found in literature and tested as teaching material of selforganized/self-regulated learning. 65 students were parted in two groups and asked to work on an assignment concerning the use of quality tools in Microsoft Excel. One group used video tutorials and the other group was guided by a teacher. Before and after the assignment the students were asked to fill out a survey evaluating their software skills as well as the aid used during the test. Findings: The results of the survey do not show a significant difference between the evaluation of video tutorials and guidance of the teacher. Also the performance of both groups concerning the assignment was comparable. From these findings it can be concluded that video tutorials and classroom teaching are equal ways of teaching in the investigated field. Research Limitation/implication: The suitability of video tutorials for the application of quality-tools with the use of appropriate software has been confirmed. The results do not show conclusions about the extent to which video tutorials can be suitable for the mediation of complex issues. Follow-up studies are required for this purpose. Originality/Value of paper: The study demonstrates that video tutorials, as a form of self-organized/self-regulated learning, are suitable to improve skills in applying quality tools by using software.}, language = {en} } @inproceedings{WorlitzHaschkePeplowskyetal., author = {Worlitz, Jane and Haschke, Dennis and Peplowsky, Michael and Peplowsky, Stefan and Woll, Ralf}, title = {FMEA Software comparison}, series = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, booktitle = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, isbn = {978-91-7623-086-2}, abstract = {Purpose Quality requirements, as per customer, are steadily rising. To meet these requirements it is extremely important for manufacturing and developing companies to implement an early detection and prevention of failures. A widely used method, the Failure Mode and Effects Analysis (FMEA) is used to detect and avoid potential errors in the early development process and as well as to optimize the system as a whole. The FMEA team is led by a moderator, and is interdisciplinary and cross departmental. The FMEA is carried out according to a systematic approach. For the implementation and documentation of the results, special software is available. As a rule the system function and malfunction, structures of the product and or process are created in the form of tree diagram. Afterwards the failure, failure causes, failure outcome, and existing measures are recorded in a form. If necessary, other measures and responsibilities are defined. The special software used for this purposes is criticized for the complicated user interface restricted access to the result and the inflexibility of the tree structure. In 2005, the Chair of Quality Management developed an Excel template to carry out the FMEA and to document the results, and since then it has been constantly under development. Using standardized software, the training period should be reduced and the flexibility to the results should be increased. Instead of using tree structures, company specific product and process visual aids are implemented. Both methods are tested in order to see the suitability in different situations and to support the implementation of the FMEA as well as the documentation of the results. The programs IQ-RM PRO 6.5 from APIS and the Excel template Flex-FMEA 2.0 from the Chair of Quality Management are compared to each other. Methodology The investigation of the suitability for the methods to carry out the FMEA and the documentation of the results is done through student experimentation and followed by a written survey. The suitability assessment of the method is been investigated through the influence of the group size and the nature of the FMEA. The students are divided into groups with one group testing a FMEA using the IQ-RM PRO 6.5 from APIS and the other group using the Excel template Flex-FMEA 2.0 from the Chair of Quality Management. The group size and the nature of the FMEA varies. The objects of observation in the FMEA are not very complex and everyday relatable so that every participant is actively involved. Findings and Value of Paper The results show the impact of group size and nature of the FMEA in relation to the suitability assessment of both methods. It is interesting to examine the influence of other factors, for example, the experience of the participants or the complexity of the objects of observation on the suitability assessment. Through the investigation, situational specific recommendations for both methods can be deduced.}, language = {en} } @inproceedings{RichGoldmannWoll, author = {Rich, Beatrice Monique and Goldmann, Christine and Woll, Ralf}, title = {Analysis of the need for product audit improvements in companies}, series = {Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (D{\"a}nemark)}, booktitle = {Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (D{\"a}nemark)}, abstract = {Based on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared on social media platforms, and was available online for several month. Findings: The survey confirmed the theoretically determined need for research. Approximately 90 percent of the respondents have the opinion that product audits have to be developed contin-uously based on changing customer requirements. About 54 percent of the participants wish to receive methodological support because they do not know how to carry out an analysis of changing customer requirements. Research Limitation/implication: These findings are limited to the considered companies and industrial branches. Value of paper: The study shows the need for research of product audit improvement as well as the need for developing methods to compare quality scales of various target groups. This is the basis for feasibility investigations.}, language = {en} } @incollection{RichWorlitzPeplowskyetal., author = {Rich, Beatrice Monique and Worlitz, Jane and Peplowsky, Stefan and Woll, Ralf}, title = {I Spy, with My Little Eye: Quality Standards of Different Target Groups}, series = {Advances in Manufacturing}, booktitle = {Advances in Manufacturing}, editor = {Hamrol, Adam and Ciszak, Olaf Stanisław and Legutko, Stanisław and Jurczyk, Mieczysław}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-319-68618-9}, doi = {10.1007/978-3-319-68619-6_82}, pages = {847 -- 856}, abstract = {According to the Kano model, companies would be required to use a continuous adaptation of audit criteria. If the ever-changing customer necessities are not neglected, the relevancy of defined audit criteria and the framework conditions of the production start for product audits cannot be permanently ensured. For this reason, companies should compare and adjust the quality standards of all concerning employees with that of the customer, so that the audit criteria can also be reconciled and adjusted accordingly. In this respect, a procedure for matching quality standards has been developed together with a vehicle manufacturer and a feasibility study has been carried out. The focus of the study was on possible differences regarding the detection of defects between the employees, dealers, and customers, as well as the recording and analysis of the visual focus areas. For the study, the participants had to complete a written questionnaire and make a practical defect detection directly on the vehicle. The study results have shown a variety of potentials for action that can be applied at other companies. These include the regular internal matching of the quality standards, the continuous training of the employees as well as the integration of the customers and their changing product requirements after the start of product production.}, language = {en} } @inproceedings{WorlitzBrankeTroikeetal., author = {Worlitz, Jane and Branke, Marcus and Troike, Marie and Hettling, Laura and Woll, Ralf}, title = {The Contribution of Learning, Teaching and Assessment Activities to the Development of 21st Century STEM Competencies}, series = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, booktitle = {2018 International Conference on Teaching, Assessment, and Learning for Engineering (TALE), 4-7 December 2018, Wollongong, NSW, Australia}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-6522-0}, doi = {10.1109/TALE.2018.8615320}, pages = {316 -- 321}, abstract = {The aim of this research is to identify how learning, teaching and assessment activities promote the acquisition of Science, Technology, Engineering and Mathematics (STEM) competencies. Students of a statistical course were asked to evaluate the contribution of various learning, teaching and assessment activities to STEM relevant work activities. The course activities lecture, flipped classroom, project work, experiments, laboratory exercises and assessments are suitable to prepare for selected work activities. A mix of activities should be used.}, language = {en} } @misc{WorlitzKotalWoll, author = {Worlitz, Jane and Kotal, Janina and Woll, Ralf}, title = {Die Bereitstellung von Warteinformationen {\"u}ber digitale Anzeigetafeln und ihr Einfluss auf die Kundenzufriedenheit am Beispiel der station{\"a}ren Aufnahme in einem Krankenhaus}, series = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, journal = {Potenziale K{\"u}nstlicher Intelligenz f{\"u}r die Qualit{\"a}tswissenschaft : Bericht zur GQW-Jahrestagung 2018 in N{\"u}rnberg}, editor = {Schmitt, Robert H.}, publisher = {Springer Verlag}, address = {Berlin}, isbn = {978-3-662-60692-6}, pages = {17 -- 38}, abstract = {Untersuchungsziel: Immer mehr digitale Anwendungen helfen Dienstleistungsunternehmen, den Service f{\"u}r ihre Kunden zu verbessern. Durch Echtzeit-Informationen, bereitgestellt {\"u}ber digitale Anzeigetafeln oder Apps, sind Kunden und Kundinnen {\"u}ber Vorg{\"a}nge informiert. In Wartesituationen k{\"o}nnen {\"u}ber digitale Anzeigetafeln allgemeine Informationen, Warteposition, Wartedauer und Wartegrund kommuniziert werden. Diese Studie untersucht, welchen Einfluss die Bereitstellung von Warteinformationen auf die Wartezufriedenheit der Kunden hat und wie diese bereitgestellt werden sollten. Methode: Zur Untersuchung der Forschungsfrage wird ein Versuch in der station{\"a}ren Aufnahme von Patientinnen und Patienten eines Krankenhauses durchgef{\"u}hrt. An zwei Versuchstagen vor, und zwei Versuchstagen nach der Einf{\"u}hrung einer digitalen Anzeigetafel mit Warteinformationen werden Patientinnen und Patienten im Wartebereich mittels einer schriftlichen Befragung zu ihrer Wartezufriedenheit befragt. Ergebnisse und Implikationen: Aus wirtschaftlichen Gr{\"u}nden ist eine Wartezeit von null Minuten nicht immer geeignet. Statt die Reduzierung von Wartezeit zu betrachten, untersucht diese Studie, wie das Warten angenehm gestaltet werden kann. Untersuchungen zeigen, dass Warteinformationen die Wartezufriedenheit beeinflussen. Diese Studie zeigt am Beispiel der station{\"a}ren Aufnahme eines Krankenhauses, dass die Art der Bereitstellung von Warteinformationen bedeutsam ist. Bei der Bereitstellung sollte darauf geachtet werden, dass die Pr{\"a}sentation der Warteinformationen nicht zur visuellen und akustischen {\"U}berforderungen der Kunden f{\"u}hrt. Limitationen: Es wurde die Wartephase vor der Erstellung der Dienstleistung betrachtet. Die Untersuchungen sollten f{\"u}r andere Wartephasen und Branchen wiederholt werden. Folgeuntersuchungen sind erforderlich. Wert der Arbeit: Die Zufriedenheit der Kunden mit der Wartezeit beeinflusst die Gesamtbeurteilung der Dienstleistung. Die Studie zeigt, wie Warteinformationen die Kundenzufriedenheit steigern. Die Ergebnisse leisten einen Beitrag zur Steigerung der Wartezufriedenheit des Kunden und zur langfristigen Kundenbindung.}, language = {de} } @inproceedings{BrankeSteinRichetal., author = {Branke, Marcus and Stein, Dylana and Rich, Beatrice Monique and Worlitz, Jane and Hettling, Laura and Woll, Ralf}, title = {Development of the Interests in Projects Between Regional Companies and Students in Quality Management}, series = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, booktitle = {Proceedings, 21st QMOD-ICQSS Conference in Cardiff, 2018}, abstract = {Purpose The aim of the paper is to examine what type of improvement projects the companies in the region favor and how this focus has shifted in recent years. For this purpose, students' semester projects are analyzed in cooperation with the companies in the area of quality management. Derived from the projects and developments in the region will be made predictions to which future improvement projects companies will provide to students. In addition points are to be identified on which the students have to be specially prepared. Methodology Based on these data investigated whether the interest of companies in improvement projects has changed in the last 10 years. For this, the data are processed and grouped to see possible developments. Subsequently, the results will be compared with past and predicted regional development in the federal state of Brandenburg. From this it is estimated which future priorities could arise in the companies and on which situations the students have to be prepared. Findings The analysis shows that the projects are strongly geared on the success factors for companies, which are published in the media. It can be seen that companies want to implement the published success factors in the next 3 to 5 years. The companies are preparing for the future developments as an example increasing digitalization. Therefore, students must be able to respond to the challenges of digitalization strategies in the area of quality management. Research Limitation The results are limited to small and medium-sized enterprises considering the implementation of the improvement projects with the Six Sigma method. The results are specific to the economic context of the region and cannot be transferred globally. Value of paper The study shows that companies' focus on improvement projects has remained nearly the same over the last 10 years. This is justified by the fact that the companies investigated are active in the SME sector and often do not have the capacity for comprehensive quality management. Partly the quality management system is still under construction. The technical expertise still be developed there or a simple method for the SME sector should be created to improve their throughput.}, language = {en} }