@inproceedings{WorlitzHaschkePeplowskyetal., author = {Worlitz, Jane and Haschke, Dennis and Peplowsky, Michael and Peplowsky, Stefan and Woll, Ralf}, title = {FMEA Software comparison}, series = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, booktitle = {20th QMOD Conference on Quality and Service Sciences, Helsing{\o}r (Denmark), 2017}, isbn = {978-91-7623-086-2}, abstract = {Purpose Quality requirements, as per customer, are steadily rising. To meet these requirements it is extremely important for manufacturing and developing companies to implement an early detection and prevention of failures. A widely used method, the Failure Mode and Effects Analysis (FMEA) is used to detect and avoid potential errors in the early development process and as well as to optimize the system as a whole. The FMEA team is led by a moderator, and is interdisciplinary and cross departmental. The FMEA is carried out according to a systematic approach. For the implementation and documentation of the results, special software is available. As a rule the system function and malfunction, structures of the product and or process are created in the form of tree diagram. Afterwards the failure, failure causes, failure outcome, and existing measures are recorded in a form. If necessary, other measures and responsibilities are defined. The special software used for this purposes is criticized for the complicated user interface restricted access to the result and the inflexibility of the tree structure. In 2005, the Chair of Quality Management developed an Excel template to carry out the FMEA and to document the results, and since then it has been constantly under development. Using standardized software, the training period should be reduced and the flexibility to the results should be increased. Instead of using tree structures, company specific product and process visual aids are implemented. Both methods are tested in order to see the suitability in different situations and to support the implementation of the FMEA as well as the documentation of the results. The programs IQ-RM PRO 6.5 from APIS and the Excel template Flex-FMEA 2.0 from the Chair of Quality Management are compared to each other. Methodology The investigation of the suitability for the methods to carry out the FMEA and the documentation of the results is done through student experimentation and followed by a written survey. The suitability assessment of the method is been investigated through the influence of the group size and the nature of the FMEA. The students are divided into groups with one group testing a FMEA using the IQ-RM PRO 6.5 from APIS and the other group using the Excel template Flex-FMEA 2.0 from the Chair of Quality Management. The group size and the nature of the FMEA varies. The objects of observation in the FMEA are not very complex and everyday relatable so that every participant is actively involved. Findings and Value of Paper The results show the impact of group size and nature of the FMEA in relation to the suitability assessment of both methods. It is interesting to examine the influence of other factors, for example, the experience of the participants or the complexity of the objects of observation on the suitability assessment. Through the investigation, situational specific recommendations for both methods can be deduced.}, language = {en} } @inproceedings{PeplowskyWoll, author = {Peplowsky, Stefan and Woll, Ralf}, title = {Requirements Management and Requirements Engineering in Different Development Projects}, series = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, booktitle = {16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility}, publisher = {Lund University [u.a.]}, address = {Lund}, isbn = {978-961-232-269-4}, pages = {1375 -- 1390}, language = {en} } @inproceedings{PeplowskyNeumannWoll, author = {Peplowsky, Stefan and Neumann, Martin and Woll, Ralf}, title = {Acceptance of quality management systems in small and medium-sized enterprises}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @misc{WorlitzStablerPeplowskyetal., author = {Worlitz, Jane and Stabler, Anne and Peplowsky, Stefan and Woll, Ralf}, title = {Video Tutorials: An Appropriate Way of Teaching QM Tools Applied with Software}, series = {Quality Innovation Prosperity}, volume = {20}, journal = {Quality Innovation Prosperity}, number = {2}, issn = {1335-1745}, doi = {10.12776/qip.v20i2.754}, pages = {169 -- 184}, abstract = {Purpose: The aim of this research is to verify the applicability of video tutorials for the improvement of software skills. Methodology/Approach: Video tutorial prototypes were created according to design criteria found in literature and tested as teaching material of selforganized/self-regulated learning. 65 students were parted in two groups and asked to work on an assignment concerning the use of quality tools in Microsoft Excel. One group used video tutorials and the other group was guided by a teacher. Before and after the assignment the students were asked to fill out a survey evaluating their software skills as well as the aid used during the test. Findings: The results of the survey do not show a significant difference between the evaluation of video tutorials and guidance of the teacher. Also the performance of both groups concerning the assignment was comparable. From these findings it can be concluded that video tutorials and classroom teaching are equal ways of teaching in the investigated field. Research Limitation/implication: The suitability of video tutorials for the application of quality-tools with the use of appropriate software has been confirmed. The results do not show conclusions about the extent to which video tutorials can be suitable for the mediation of complex issues. Follow-up studies are required for this purpose. Originality/Value of paper: The study demonstrates that video tutorials, as a form of self-organized/self-regulated learning, are suitable to improve skills in applying quality tools by using software.}, language = {en} } @inproceedings{WorlitzPeplowskyWoll, author = {Worlitz, Jane and Peplowsky, Stefan and Woll, Ralf}, title = {Practical Guide to Project Groups, Presentation of the KoMet teaching concept}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{RichPeplowskyWoll, author = {Rich, Beatrice Monique and Peplowsky, Stefan and Woll, Ralf}, title = {Machbarkeitsstudie zum Abgleich von Qualit{\"a}tsmaßst{\"a}ben}, series = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, booktitle = {Heutige und zuk{\"u}nftige Herausforderungen an die Qualit{\"a}tswissenschaft in Forschung und Praxis ; Bericht zur GQW-Jahrestagung 2017 Erlangen}, editor = {Otten, Heiner and G{\"o}tz, J{\"u}rgen and Pollak, Sebastian}, publisher = {FAU University Press}, address = {Erlangen}, isbn = {978-3-96147-021-1}, pages = {309 -- 327}, language = {de} } @inproceedings{PeplowskyPueschelWoll, author = {Peplowsky, Stefan and P{\"u}schel, Louis and Woll, Ralf}, title = {What customers want? - Development of a software-based method to evaluate subjective requirement on the example of motorcycles}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, pages = {1522 -- 1537}, language = {en} } @inproceedings{PeplowskyRichterJacobitzetal., author = {Peplowsky, Stefan and Richter, Christian and Jacobitz, S. and Woll, Ralf}, title = {Individuality - A challenge for production and quality}, series = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund}, address = {Lund University Library Press}, isbn = {978-91-7623-086-2}, pages = {1538 -- 1546}, language = {en} } @inproceedings{PeplowskyKawaldDoebbricketal., author = {Peplowsky, Stefan and Kawald, Anja and D{\"o}bbrick, Doreen and Rich, Beatrice Monique and Woll, Ralf}, title = {What Customers want? - Determing of requirements and their relevance!}, series = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, booktitle = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{WorlitzPeplowskyStableretal., author = {Worlitz, Jane and Peplowsky, Stefan and Stabler, Anne and Woll, Ralf}, title = {Video tutorials for QM tools as an instrument for resourceefficient knowledge transfer while maintaining the quality of the results}, series = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, booktitle = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{HalilovicPeplowskyHippetal., author = {Halilovic, Jadranka and Peplowsky, Stefan and Hipp, Christiane and Woll, Ralf}, title = {Generation Y and the search for meaning - Debureaucratizing of business process vs. quality requirement}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{PeplowskyWorlitzWoll, author = {Peplowsky, Stefan and Worlitz, Jane and Woll, Ralf}, title = {Praxisorientierte F{\"u}hrung von Projektgruppen - Vorstellung des Lehrkonzeptes KoMet}, series = {Qualit{\"a}tsmanagement : denken - motivieren - leben, Bericht zur GQW-Jahrestagung 2014 in Chemnitz}, booktitle = {Qualit{\"a}tsmanagement : denken - motivieren - leben, Bericht zur GQW-Jahrestagung 2014 in Chemnitz}, publisher = {Shaker}, address = {Aachen}, isbn = {978-3-8440-2529-3}, pages = {135 -- 150}, language = {de} } @incollection{RichWorlitzPeplowskyetal., author = {Rich, Beatrice Monique and Worlitz, Jane and Peplowsky, Stefan and Woll, Ralf}, title = {I Spy, with My Little Eye: Quality Standards of Different Target Groups}, series = {Advances in Manufacturing}, booktitle = {Advances in Manufacturing}, editor = {Hamrol, Adam and Ciszak, Olaf Stanisław and Legutko, Stanisław and Jurczyk, Mieczysław}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-319-68618-9}, doi = {10.1007/978-3-319-68619-6_82}, pages = {847 -- 856}, abstract = {According to the Kano model, companies would be required to use a continuous adaptation of audit criteria. If the ever-changing customer necessities are not neglected, the relevancy of defined audit criteria and the framework conditions of the production start for product audits cannot be permanently ensured. For this reason, companies should compare and adjust the quality standards of all concerning employees with that of the customer, so that the audit criteria can also be reconciled and adjusted accordingly. In this respect, a procedure for matching quality standards has been developed together with a vehicle manufacturer and a feasibility study has been carried out. The focus of the study was on possible differences regarding the detection of defects between the employees, dealers, and customers, as well as the recording and analysis of the visual focus areas. For the study, the participants had to complete a written questionnaire and make a practical defect detection directly on the vehicle. The study results have shown a variety of potentials for action that can be applied at other companies. These include the regular internal matching of the quality standards, the continuous training of the employees as well as the integration of the customers and their changing product requirements after the start of product production.}, language = {en} } @phdthesis{Peplowsky, author = {Peplowsky, Stefan}, title = {Integration von subjektiven Qualit{\"a}tsanforderungen in die Kaufentscheidung zur Vermeidung von Fehlbewertungen}, publisher = {Kovač}, address = {Hamburg}, isbn = {978-3-8300-9387-9}, pages = {XXV, 173 Seiten, Seite XXVII - Seite XLVII}, language = {de} }