@book{SpechtHeinaKirchhof, author = {Specht, Dieter and Heina, J{\"u}rgen and Kirchhof, Robert}, title = {Benchmark-based Dynamic Process Management with an Example of a Decentralised Organised Service Industry}, publisher = {Berlin; Heidelberg; New York: Springer}, isbn = {3-540-65610-3}, language = {de} } @book{SpechtHeinaKirchhof, author = {Specht, Dieter and Heina, J{\"u}rgen and Kirchhof, Robert}, title = {Dynamisches Prozeßbenchmarking zur optimierten Leistungserstellung produktbegleitender Dienstleistungen}, publisher = {M{\"u}nchen ; Wien : Hanser}, isbn = {3-446-21062-8}, language = {de} }