@misc{DoerrHipp, author = {D{\"o}rr, Nora and Hipp, Christiane}, title = {Methoden zur Bewertung des Erfolgs von Produktionsinnovationen}, series = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb (ZWF)}, volume = {108}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb (ZWF)}, number = {6}, issn = {0947-0085}, pages = {375 -- 378}, abstract = {Methoden zur Bewertung des Erfolgs von Produktionsinnovationen}, language = {de} } @misc{GotschHippSchwarzetal., author = {Gotsch, Matthias and Hipp, Christiane and Schwarz, Claudia and Weber, Lars}, title = {Identification of determinants and development of a productivity framework in the services sector}, series = {Economies et soci{\´e}t{\´e}s, EGS, S{\´e}rie Economie et gestion des services}, volume = {14}, journal = {Economies et soci{\´e}t{\´e}s, EGS, S{\´e}rie Economie et gestion des services}, number = {3-4}, pages = {531 -- 574}, abstract = {The service industry significantly contributes to gross value added and employment. However, it is difficult to make generic statements about service productivity because of the distinct nature and heterogeneity of services. The present work will address productivity improvements being subject to multiple causes. Through a structured literature review of relevant empirical studies, the drivers of service productivity are identified in the context of a meta-study. All complex interactions of the determinants are presented in an illustration and a dynamic productivity loop framework is generated, taking into account the many possible factors and the heterogeneous characteristics of the services sector.}, language = {en} } @incollection{VerwornHippWeber, author = {Verworn, Birgit and Hipp, Christiane and Weber, Doreen}, title = {Demographic Challenges for Human Resource Management: Implications from Management and Psychological Theories}, series = {The SAGE handbook of aging, work and society}, booktitle = {The SAGE handbook of aging, work and society}, editor = {Field, John and Burke, Ronald J. and Cooper, Carry L.}, publisher = {Sage Publ.}, address = {Thousand Oaks [u.a.]}, isbn = {978-1-4462-0782-6}, pages = {238 -- 249}, language = {en} } @misc{GotschHipp, author = {Gotsch, Matthias and Hipp, Christiane}, title = {Using Trademarks to Measure Innovation in Knowledge-Intensive Business Services}, series = {Technology Innovation Management Review}, volume = {4}, journal = {Technology Innovation Management Review}, number = {5}, issn = {1927-0321}, pages = {18 -- 30}, abstract = {We present an empirical approach to measuring service innovation on the company level through the analysis of trademarks. Prior empirical investigations in several industries have shown that a trademark may be used as an innovation indicator. This article explores the use and relevance of trademarks by conducting a survey in the knowledge-intensive business services (KIBS) industries with 278 participating companies. Our survey results explain the use of trademarks as a way to protect innovation and intellectual property for KIBS. In sum, we show that trademarks can be described as adequate and useful indicators to measure new service innovations in the KIBS industries. Additionally, we show that trademarks have the potential to overcome weaknesses of traditional measurement concepts towards KIBS innovation and might make special surveys redundant in the future.}, language = {en} } @incollection{HippUmerkajew, author = {Hipp, Christiane and Umerkajew, Eugenia}, title = {Gestaltung der Spielregeln und Leitbildentwicklung aus Unternehmensperspektive}, series = {Kommunikation erneuerbarer Energieversorgung}, booktitle = {Kommunikation erneuerbarer Energieversorgung}, publisher = {Hochschule Augsburg}, address = {Augsburg [u.a.]}, pages = {20 -- 30}, language = {de} } @incollection{GotschHippJungErcegetal., author = {Gotsch, Matthias and Hipp, Christiane and Jung Erceg, Petra and Weidner, Nadezda}, title = {The Impact of Servitization on Key Competences and Qualification Profiles in the Machine Building Industry}, series = {Servitization in Industry}, booktitle = {Servitization in Industry}, editor = {Lay, Gunter}, publisher = {Springer}, address = {Heidelberg}, doi = {10.1007/978-3-319-06935-7_19}, pages = {315 -- 330}, language = {en} } @inproceedings{HalilovicPeplowskyHippetal., author = {Halilovic, Jadranka and Peplowsky, Stefan and Hipp, Christiane and Woll, Ralf}, title = {Generation Y and the search for meaning - Debureaucratizing of business process vs. quality requirement}, series = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, booktitle = {17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy - from product quality to experience quality}, editor = {Dahlgaard-Park, Su Mi and Dahlgaard, Jens J{\"o}rn}, publisher = {Lund University Library Press}, address = {Lund}, isbn = {978-91-7623-086-2}, language = {en} } @inproceedings{GliemBoegerGoegletal., author = {Gliem, Silvia and Boeger, Astrid  and Goegl, Harald and Hipp, Christiane}, title = {Evaluation of design thinking for the creation of service innovations in developing countries}, series = {Proceedings, The 25th Annual RESER Conference "Innovative Services in the 21st Century", Copenhagen, Denmark}, booktitle = {Proceedings, The 25th Annual RESER Conference "Innovative Services in the 21st Century", Copenhagen, Denmark}, publisher = {Roskilde University}, isbn = {978-87-7349-921-4}, language = {en} } @inproceedings{HalilovicWeineckeHippetal., author = {Halilovic, Jadranka and Weinecke, Gabriele and Hipp, Christiane and Hendrischke, Birgit}, title = {Berufsbegleitende Qualifizierung „Demografiemanagement": Personal alternsgerecht f{\"u}hren und motivieren lernen im Projekt "Ziemlich beste Lernfreu(n)de"}, series = {DGWF-Jahrestagung 2014 vom 24. bis 26. September 2014 an der Universit{\"a}t Hamburg}, booktitle = {DGWF-Jahrestagung 2014 vom 24. bis 26. September 2014 an der Universit{\"a}t Hamburg}, publisher = {DGWF}, address = {Hamburg}, pages = {85 -- 86}, language = {de} } @incollection{GliemHipp, author = {Gliem, Silvia and Hipp, Christiane}, title = {Struggling at the Front Line: ICT and Service Innovation}, series = {Service Innovation}, booktitle = {Service Innovation}, editor = {Toivonen, Marja}, publisher = {Springer}, address = {Japan}, isbn = {978-4-431-54921-5}, doi = {10.1007/978-4-431-54922-2_8}, pages = {171 -- 184}, abstract = {Information and communication technologies (ICT) are one of the drivers of service innovation. In many services, the introduction of ICT has resulted in significant changes in relation to service provision and service delivery. It has triggered the development of self-services and remote services, for instance. The acceptance and adoption of technology by service providers and service customers has become an important issue in service research. Being now at a state where technology, especially ICT, forms part of our everyday lives and work routines, it is time to extend research in this field from aspects of technology acceptance and technology adoption to aspects of technology usage. Focusing on face-to-face service encounters, we will elaborate the advantages and disadvantages of ICT, taking into account customers and frontline employees. The concept of ICT literacy will be introduced in order to provide the means for further research.}, language = {en} } @misc{HalilovicLitwinGliemetal., author = {Halilovic, Jadranka and Litwin, Nadine and Gliem, Silvia and Hipp, Christiane}, title = {Halilovic, The hybrid learning university: insights, challenges, and lessons learned from best practice at Brandenburg University of Technology}, series = {International Journal of Learning and Teaching}, volume = {2}, journal = {International Journal of Learning and Teaching}, number = {2}, issn = {2377-2905}, doi = {10.18178/ijlt.2.2.148-155}, pages = {148 -- 155}, abstract = {The following paper discusses the applied instruments of hybrid learning in the context of university education, especially video lectures, classroom response system and online-learning-diaries. We will demonstrate the application of hybrid learning instruments within different courses in combination with traditional learning elements at the Brandenburg University of Technology Cottbus-Senftenberg (BTU C-S). Using an embedded single case study design, we conducted an in-depth analysis of the applied instruments of hybrid learning including data from student's course evaluations, examination results, and log data from Moodle. The results show a varying picture. Video lectures match to the student's demand of flexibility, e.g. caused by the need of fulfilling a part time job. Classroom response systems are perceived as appropriate means of improving comprehension and repetition of course contents. Overall online-learning-diaries help intensify the learning experience and enhance student's self-reflection. In addition, the learning process itself and the combination of elements of traditional and the hybrid learning approach play a special role.}, language = {en} } @misc{BenkensteinBruhnBuettgenetal., author = {Benkenstein, Martin and Bruhn, Manfred and B{\"u}ttgen, Marion and Hipp, Christiane and Matzner, Martin and Nerdinger, Friedemann}, title = {Topics for Service Management Research - A European Perspective}, series = {Journal of Service Management Research}, volume = {1}, journal = {Journal of Service Management Research}, number = {1}, issn = {2511-8676}, doi = {10.15358/2511-8676-2017-1-4}, pages = {4 -- 21}, language = {en} } @incollection{GliemHipp, author = {Gliem, Silvia and Hipp, Christiane}, title = {Service Productivities' Next Top Model}, series = {The Palgrave Handbook of Service Management}, booktitle = {The Palgrave Handbook of Service Management}, editor = {Tronvoll, B{\aa}rd and Edvardsson, Bo}, publisher = {Springer Nature Switzerland}, address = {Schweiz}, isbn = {978-3-030-91827-9}, doi = {10.1007/978-3-030-91828-6_37}, pages = {773 -- 799}, language = {en} } @incollection{MagnussonHippEdvardsson, author = {Magnusson, Peter and Hipp, Christiane and Edvardsson, Bo}, title = {Exploring the Challenges of Servitization in Manufacturing Companies}, series = {Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation}, booktitle = {Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation}, editor = {Kristensson, Per and Magnusson, Peter and Witell, Lars}, publisher = {World Scientific}, address = {London}, isbn = {978-981-3273-37-5}, pages = {253 -- 279}, language = {en} } @incollection{Hipp, author = {Hipp, Christiane}, title = {Quality Standards and Innovation in Services}, series = {Elgar Encyclopedia of Services}, booktitle = {Elgar Encyclopedia of Services}, editor = {Gallouij, Faiz and Gallouij, Camal and Monnoyer, Marie-Christine and Rubalcaba, Luis and Scheuer, Markus}, publisher = {Edward Elgar Publishing}, address = {Cheltenham [u.a.]}, isbn = {978-1-80220-258-8}, doi = {10.4337/9781802202595.Quality.Standards.and}, pages = {382 -- 382}, language = {en} }