@misc{BenkensteinBruhnBuettgenetal., author = {Benkenstein, Martin and Bruhn, Manfred and B{\"u}ttgen, Marion and Hipp, Christiane and Matzner, Martin and Nerdinger, Friedemann}, title = {Topics for Service Management Research - A European Perspective}, series = {Journal of Service Management Research}, volume = {1}, journal = {Journal of Service Management Research}, number = {1}, issn = {2511-8676}, doi = {10.15358/2511-8676-2017-1-4}, pages = {4 -- 21}, language = {en} } @incollection{GliemHipp, author = {Gliem, Silvia and Hipp, Christiane}, title = {Service Productivities' Next Top Model}, series = {The Palgrave Handbook of Service Management}, booktitle = {The Palgrave Handbook of Service Management}, editor = {Tronvoll, B{\aa}rd and Edvardsson, Bo}, publisher = {Springer Nature Switzerland}, address = {Schweiz}, isbn = {978-3-030-91827-9}, doi = {10.1007/978-3-030-91828-6_37}, pages = {773 -- 799}, language = {en} } @incollection{MagnussonHippEdvardsson, author = {Magnusson, Peter and Hipp, Christiane and Edvardsson, Bo}, title = {Exploring the Challenges of Servitization in Manufacturing Companies}, series = {Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation}, booktitle = {Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation}, editor = {Kristensson, Per and Magnusson, Peter and Witell, Lars}, publisher = {World Scientific}, address = {London}, isbn = {978-981-3273-37-5}, pages = {253 -- 279}, language = {en} } @incollection{Hipp, author = {Hipp, Christiane}, title = {Quality Standards and Innovation in Services}, series = {Elgar Encyclopedia of Services}, booktitle = {Elgar Encyclopedia of Services}, editor = {Gallouij, Faiz and Gallouij, Camal and Monnoyer, Marie-Christine and Rubalcaba, Luis and Scheuer, Markus}, publisher = {Edward Elgar Publishing}, address = {Cheltenham [u.a.]}, isbn = {978-1-80220-258-8}, doi = {10.4337/9781802202595.Quality.Standards.and}, pages = {382 -- 382}, language = {en} }