@misc{HippCallegoRubalcaba, author = {Hipp, Christiane and Callego, Jorge and Rubalcaba, Luis}, title = {Services and organisational innovation: the right mix for value creation}, series = {Management Decision}, volume = {51}, journal = {Management Decision}, number = {6}, pages = {1117 -- 1134}, language = {en} } @misc{DoerrHipp, author = {D{\"o}rr, Nora and Hipp, Christiane}, title = {Methoden zur Bewertung des Erfolgs von Produktionsinnovationen}, series = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb (ZWF)}, volume = {108}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb (ZWF)}, number = {6}, issn = {0947-0085}, pages = {375 -- 378}, abstract = {Methoden zur Bewertung des Erfolgs von Produktionsinnovationen}, language = {de} } @misc{GotschHippSchwarzetal., author = {Gotsch, Matthias and Hipp, Christiane and Schwarz, Claudia and Weber, Lars}, title = {Identification of determinants and development of a productivity framework in the services sector}, series = {Economies et soci{\´e}t{\´e}s, EGS, S{\´e}rie Economie et gestion des services}, volume = {14}, journal = {Economies et soci{\´e}t{\´e}s, EGS, S{\´e}rie Economie et gestion des services}, number = {3-4}, pages = {531 -- 574}, abstract = {The service industry significantly contributes to gross value added and employment. However, it is difficult to make generic statements about service productivity because of the distinct nature and heterogeneity of services. The present work will address productivity improvements being subject to multiple causes. Through a structured literature review of relevant empirical studies, the drivers of service productivity are identified in the context of a meta-study. All complex interactions of the determinants are presented in an illustration and a dynamic productivity loop framework is generated, taking into account the many possible factors and the heterogeneous characteristics of the services sector.}, language = {en} } @misc{GotschHipp, author = {Gotsch, Matthias and Hipp, Christiane}, title = {Using Trademarks to Measure Innovation in Knowledge-Intensive Business Services}, series = {Technology Innovation Management Review}, volume = {4}, journal = {Technology Innovation Management Review}, number = {5}, issn = {1927-0321}, pages = {18 -- 30}, abstract = {We present an empirical approach to measuring service innovation on the company level through the analysis of trademarks. Prior empirical investigations in several industries have shown that a trademark may be used as an innovation indicator. This article explores the use and relevance of trademarks by conducting a survey in the knowledge-intensive business services (KIBS) industries with 278 participating companies. Our survey results explain the use of trademarks as a way to protect innovation and intellectual property for KIBS. In sum, we show that trademarks can be described as adequate and useful indicators to measure new service innovations in the KIBS industries. Additionally, we show that trademarks have the potential to overcome weaknesses of traditional measurement concepts towards KIBS innovation and might make special surveys redundant in the future.}, language = {en} } @misc{HalilovicLitwinGliemetal., author = {Halilovic, Jadranka and Litwin, Nadine and Gliem, Silvia and Hipp, Christiane}, title = {Halilovic, The hybrid learning university: insights, challenges, and lessons learned from best practice at Brandenburg University of Technology}, series = {International Journal of Learning and Teaching}, volume = {2}, journal = {International Journal of Learning and Teaching}, number = {2}, issn = {2377-2905}, doi = {10.18178/ijlt.2.2.148-155}, pages = {148 -- 155}, abstract = {The following paper discusses the applied instruments of hybrid learning in the context of university education, especially video lectures, classroom response system and online-learning-diaries. We will demonstrate the application of hybrid learning instruments within different courses in combination with traditional learning elements at the Brandenburg University of Technology Cottbus-Senftenberg (BTU C-S). Using an embedded single case study design, we conducted an in-depth analysis of the applied instruments of hybrid learning including data from student's course evaluations, examination results, and log data from Moodle. The results show a varying picture. Video lectures match to the student's demand of flexibility, e.g. caused by the need of fulfilling a part time job. Classroom response systems are perceived as appropriate means of improving comprehension and repetition of course contents. Overall online-learning-diaries help intensify the learning experience and enhance student's self-reflection. In addition, the learning process itself and the combination of elements of traditional and the hybrid learning approach play a special role.}, language = {en} } @misc{BenkensteinBruhnBuettgenetal., author = {Benkenstein, Martin and Bruhn, Manfred and B{\"u}ttgen, Marion and Hipp, Christiane and Matzner, Martin and Nerdinger, Friedemann}, title = {Topics for Service Management Research - A European Perspective}, series = {Journal of Service Management Research}, volume = {1}, journal = {Journal of Service Management Research}, number = {1}, issn = {2511-8676}, doi = {10.15358/2511-8676-2017-1-4}, pages = {4 -- 21}, language = {en} }