@misc{BenkensteinBruhnBuettgenetal., author = {Benkenstein, Martin and Bruhn, Manfred and B{\"u}ttgen, Marion and Hipp, Christiane and Matzner, Martin and Nerdinger, Friedemann}, title = {Topics for Service Management Research - A European Perspective}, series = {Journal of Service Management Research}, volume = {1}, journal = {Journal of Service Management Research}, number = {1}, issn = {2511-8676}, doi = {10.15358/2511-8676-2017-1-4}, pages = {4 -- 21}, language = {en} }