@misc{HippCallegoRubalcaba, author = {Hipp, Christiane and Callego, Jorge and Rubalcaba, Luis}, title = {Shaping innovation in European knowledge-intensive business services}, series = {Service Business : an International Journal}, journal = {Service Business : an International Journal}, issn = {1862-8508}, doi = {10.1007/s11628-013-0217-7}, language = {en} }