@incollection{CramerHipp, author = {Cramer, C. and Hipp, Christiane}, title = {Service Innovation and Service Design in the German Priniting Industry}, series = {Practice-Based Innovation: Insights, Applications and Policy Implications}, booktitle = {Practice-Based Innovation: Insights, Applications and Policy Implications}, editor = {Melkas, Helin{\"a} and Harmaakorpi, V.}, publisher = {Springer}, address = {Heidelberg [u.a.]}, isbn = {978-3-642-21722-7}, pages = {305 -- 322}, language = {en} }