@misc{Steinberg2016, author = {Falk Steinberg}, title = {Risikomanagement im Umfeld von Gew{\"a}hrleistungs- und Kulanzkosten}, booktitle = {Controller Magazin}, volume = {35}, number = {3}, issn = {1616-0495}, institution = {FG Qualit{\"a}tsmanagement}, type = {articler}, pages = {10 -- 14}, year = {2016}, }