@inproceedings{RichGoldmannWoll2016, author = {Beatrice Monique Rich and Christine Goldmann and Ralf Woll}, title = {Product Audits - Why we don't ask the customers?}, booktitle = {Proceedings, 19th QMOD-ICQSS Conference International Conference on Quality and Service Sciences, Rom (Italy)}, editor = {Su Mi Dahlgaard-Park and Jens J{\"o}rn Dahlgaard}, pages = {229 -- 244}, year = {2016}, }