@inproceedings{BaeslerReseWolletal.2011, author = {Maurice B{\"a}sler and Alexandra Rese and Ralf Woll and Marit Eckert}, title = {Designing group experiments to analyse the effectiveness of marketing and quality management methods for conflict solving}, booktitle = {10th QMOD Conference, Quality Management and Organiqatinal Development, Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden}, year = {2011}, }