TY - CONF A1 - Peplowsky, Stefan A1 - Kawald, Anja A1 - Döbbrick, Doreen A1 - Rich, Beatrice Monique A1 - Woll, Ralf A2 - Dahlgaard-Park, Su Mi A2 - Dahlgaard, Jens Jörn T1 - What Customers want? - Determing of requirements and their relevance! T2 - Proceedings of the 18th QMOD Conference on Quality and Service Sciences Y1 - 2016 UR - https://opus4.kobv.de/opus4-UBICO/frontdoor/index/index/docId/15187 SN - 978-91-7623-086-2 PB - University Library Press CY - Lund ER -