@inproceedings{PeplowskyKawaldDoebbricketal.2016, author = {Stefan Peplowsky and Anja Kawald and Doreen D{\"o}bbrick and Beatrice Monique Rich and Ralf Woll}, title = {What Customers want? - Determing of requirements and their relevance!}, booktitle = {Proceedings of the 18th QMOD Conference on Quality and Service Sciences}, editor = {Su Mi Dahlgaard-Park and Jens J{\"o}rn Dahlgaard}, year = {2016}, }