@incollection{GliemHipp2023, author = {Silvia Gliem and Christiane Hipp}, title = {Service Productivities' Next Top Model}, booktitle = {The Palgrave Handbook of Service Management}, editor = {B{\aa}rd Tronvoll and Bo Edvardsson}, isbn = {978-3-030-91827-9}, doi = {10.1007/978-3-030-91828-6_37}, year = {2023}, }