TY - GEN A1 - Sänn, Alexander A1 - Krimmling, Jana A1 - Baier, Daniel A1 - Ni, Ming T1 - Lead User Intelligence for Complex Product Development – the Case of Industrial IT-Security Solutions T2 - International Journal of Technology Intelligence and Planning N2 - Nowadays, the lead user method is a state of the art method used to generate breakthrough innovations for the new product development. Since the lead user method was successfully applied in generating simple products for business-to-business environments, the contribution of lead users in a complex product environment is highly controversial. This research adopts this to generate future complex IT-security solutions for business-to-business environments in the energy sector. The combined approach of lead user intelligence and voice of the customer techniques is expected to lower the risk of an unreliable product development and to fasten the lead user method. The empirical findings show an appropriate lead user method fitting small- and medium-sized enterprises (SMEs) restricted resources and requirements of effective research and development processes in a high-technology environment. It further enables SMEs to specify and parameterise future products according to reliable and user verified data within development processes. KW - new product development KW - voice of the customer KW - lead user method KW - supervisory control KW - breakthrough innovation KW - complex products KW - technology intelligence KW - business-to-business KW - small and medium-sized enterprises KW - research and development Y1 - 2014 UR - https://opus4.kobv.de/opus4-UBICO/frontdoor/index/index/docId/12046 SN - 1740-2840 SN - 1740-2832 VL - 9 IS - 3 SP - 232 EP - 249 ER -