@misc{WorlitzStablerWoll2019, author = {Jane Worlitz and Anne Stabler and Ralf Woll}, title = {The usage of video tutorials, personal support and written instructions for knowledge acquisition and refreshment}, booktitle = {Quality Innovation Prosperity}, volume = {22}, number = {2}, issn = {1338-984X}, doi = {10.12776/qip.v22i2.1065}, institution = {FG Qualit{\"a}tsmanagement}, type = {articler}, pages = {128 -- 138}, year = {2019}, }