TY - JOUR A1 - Hayes, Keith J. A1 - Hayes, Catherine T1 - Imitation in an Home-Raised Chimpanzee Y1 - 1952 N1 - Xeroxcopy ER - TY - BOOK A1 - Brill, P. L. A1 - Hayes, J. P. T1 - Taming your turmoil, Englewood Cliffs (Prentice-Hall) 1981. Y1 - 1981 ER - TY - JOUR A1 - Hayes, J. T1 - Serve some human kindness with your menu items JF - Nation's Restaurant News, Vol. 28 (No. 15, Apr. 1994), p. 11. N2 - Psychoanalyst Erich FROMM's examination of why >insensitive< competition – competition which ignores the customer – often creates its own failure is discussed with regard to the restaurant industry. Successful restaurateurs know the importance of a special relationship with their customers, and that customers who are given a choice will always dine at the place where they are treated with care. If FROMM had operated a quick-serivce restaurant, it would have been operated on the assumption that human beings are not the means of business but the end of it. Y1 - 1994 ER -