@article{HayesHayes, author = {Hayes, Keith J. and Hayes, Catherine}, title = {Imitation in an Home-Raised Chimpanzee}, language = {en} } @book{BrillHayes, author = {Brill, P. L. and Hayes, J. P.}, title = {Taming your turmoil, Englewood Cliffs (Prentice-Hall) 1981.}, language = {en} } @article{Hayes, author = {Hayes, J.}, title = {Serve some human kindness with your menu items}, series = {Nation's Restaurant News, Vol. 28 (No. 15, Apr. 1994), p. 11.}, journal = {Nation's Restaurant News, Vol. 28 (No. 15, Apr. 1994), p. 11.}, abstract = {Psychoanalyst Erich FROMM's examination of why >insensitive< competition - competition which ignores the customer - often creates its own failure is discussed with regard to the restaurant industry. Successful restaurateurs know the importance of a special relationship with their customers, and that customers who are given a choice will always dine at the place where they are treated with care. If FROMM had operated a quick-serivce restaurant, it would have been operated on the assumption that human beings are not the means of business but the end of it.}, language = {en} }