The service-productivity learning cockpit – a business intelligence tool for service enterprises

The paper describes the development of an agent-based simulation tool for hospital managers to manage their productivity of services, especially in the context of supporting services like patient transport logistics. The learning cockpit allows hospital managers to see how the change of inputs changes the overall perceived customer values of all stakeholders and therefore to get a visualization of the impacts their decisions cause. The paper introduces the general research domain service-productThe paper describes the development of an agent-based simulation tool for hospital managers to manage their productivity of services, especially in the context of supporting services like patient transport logistics. The learning cockpit allows hospital managers to see how the change of inputs changes the overall perceived customer values of all stakeholders and therefore to get a visualization of the impacts their decisions cause. The paper introduces the general research domain service-productivity, followed by a description of the development steps of artefact creation. The learning cockpit is part of a research project called BELOUGA, which is funded by the German government.show moreshow less

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Metadaten
Institutes:Wirtschaftswissenschaften
Author: Sebastian Walther, Gaurang Phadke, Torsten Eymann
Creating Corporation:Lehrstuhl für Wirtschaftsinformatik
Year of Completion:2012
Series (Volume number) Bayreuther Arbeitspapiere zur Wirtschaftsinformatik (53)
SWD-Keyword:Benchmarking; Gesundheitswesen
Tag:BELOUGA; agent-based simulation; enterprise system tools; learning cockpit; service productivity
URN:urn:nbn:de:bvb:703-opus4-9576
ISSN:1864-9300
Document Type:Working Paper
Language:English
Date of Publication (online):19.10.2012
Licence (German):License Logokeine Lizenz (Deutsches Urhebergesetz)