@misc{WaltherPhadkeEymann2012, author = {Sebastian Walther and Gaurang Phadke and Torsten Eymann}, title = {The service-productivity learning cockpit – a business intelligence tool for service enterprises}, issn = {1864-9300}, institution = {Wirtschaftswissenschaften}, series = {Bayreuther Arbeitspapiere zur Wirtschaftsinformatik}, number = {53}, year = {2012} }