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Eye-Tracking and Usability in (Mobile) ERP Systems

  • This article covers the development of a specific model for the end-user-based evaluation of the usability of Mobile ERP systems employing eye-tracking technology. Recent studies show that the mobile use of ERP software is significant, even though there is also room for improvement. Simultaneously, it is undisputed that ERP-specific usability models are necessary to meet the specific requirements of ERP systems. Therefore, we examine usability dimensions in the Mobile ERP context in a first, preliminary study. In addition, we investigate how eye-tracking technology can support the usability measurement for each usability dimension. Therefore, after a detailed literature analysis, a usability model for the mobile application of ERP systems (Mobile ERP) is developed. Subsequently, we summarize the results of a first explorative preliminary study with 19 test persons. The results show that the model allows the usability of mobile ERP systems to be classified and that few decisive factors contribute to the perception of good usability in ERP systems. In the third part of this paper (after literature review and usability study), we introduce an overview of eye-tracking metrics for MERP-U to examine which MERP-U dimensions eye-tracking measures.

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Metadaten
Author:Alexander Dobhan, Thomas Wüllerich, David Röhner
DOI:https://doi.org/10.1007/978-3-031-08965-7_21
ISBN:978-3-031-08964-0
ISBN:978-3-031-08965-7
Parent Title (English):International Conference on Enterprise Information Systems. ICEIS 2021. Lecture Notes in Business Information Processing
Publisher:Springer
Place of publication:Cham
Editor:Joaquim Filipe, Michal Smialek, Alexander Brodsky, Slimane Hammoudi
Document Type:Conference Proceeding
Language:English
Year of publication:2021
Release Date:2024/01/22
Volume:445
First Page:403
Last Page:423
Institutes and faculty:Fakultäten / Fakultät Wirtschaftsingenieurwesen
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