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Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing

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Metadaten
Author:Nina Rizun, Aleksandra Revina, Vera G. Meister
DOI:https://doi.org/10.1108/BPMJ-04-2021-0217
ISSN:1758-4116
Parent Title (English):Business Process Management Journal
Publisher:Emerald
Document Type:Article
Language:English
Year of Publishing:2021
Date of Publication (online):2021/12/02
Publishing Institution:Technische Hochschule Brandenburg
Release Date:2021/12/02
Tag:Business process complexity; Business process management; Decision support; ITIL IT ticket; Natural language processing; Situation awareness
Volume:27
Issue:7
First Page:1966
Last Page:1998
Institutes:Fachbereich Wirtschaft
Dewey Decimal Classification:Informatik, Informationswissenschaft, allgemeine Werke / Informatik, Wissen, Systeme / Datenverarbeitung; Informatik
Technik, Medizin, angewandte Wissenschaften / Management, Öffentlichkeitsarbeit / Allgemeines Management
open_access (DINI-Set):open_access
University Bibliography:Hochschulbibliografie
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