Globalization and rapid technological change elevates the role of the Internet in terms of business service offering and procurement. At the same time, companies specialize on core competencies on the one hand, and on the other hand, integrate with other firms into “service ecosystems” in order to serve market needs in a flexible manner. One challenge in this setting is how to develop and describe novel business services within service ecosystems for efficient trade in services over the Internet. This work proposes a method for describing business services that integrates into business service development processes. The development of such a method leads to three major challenges: Firstly, it is necessary to determine which properties are appropriate for describing business services. This work analyzes existing approaches in the marketing, information systems, and computer science domain and develops a model for a formal description that facilitates offering and discovering of business services. Secondly, business service description elicitation, documentation, and communication must be provided for the whole business service development process. This work’s approach includes the development of an appropriate modeling notation as an extension of the Unified Modeling Notation (UML). Thirdly, there is a need for transforming business service descriptions into software realization languages that are suitable for the Internet. This contribution offers an automatic transformation of business service descriptions into Web Services Description Language (WSDL) documents using model-to-model transformation scripts. The method for describing business services was evaluated by implementing an integrated modeling environment along with related transformation scripts as well as by two case studies in the insurance and IT outsourcing industry.
Recently, service orientation has strongly influenced the way enterprise applications are built. Service ecosystems, which provide means to trade services between companies like goods, are an evaluation of service orientation. To allow service ordering, discovering, selection, and consumption, a common way to describe services is a necessity. This paper discusses existing approaches to describe certain service aspects. Finally, a Service Description Framework for service ecosystems is proposed and exemplified.
Business Process Management Systems (BPMS) aim to support the Business Process Management paradigm and to ease legacy application integration. Often, they rely on Service-oriented Architecture (SoA). However, do such systems really meet real-world requirements? This paper introduces and discusses a set of criteria which are important for BPMS and applies these criteria in comparing tools from three important vendors, namely IDS Scheer, Oracle and Intalio based on a case study.
Multi-Agent Systems (MAS) promise a new advance in distributed computing. In MAS autonomous software agents flexibly cooperate, coordinate, and compete to provide the desired function(s) of such a system. If some components of a MAS fail or do not provide the desired functionality, the system is expected to autonomously deal with these situations. It is desirable to reduce occurrences of such situations by selecting trustworthy cooperation partners before cooperating with them. This becomes even more desirable and important in an open MAS where arbitrary heterogeneous software agents, deployed by different parties, participate in the MAS, as it becomes more likely that these agents fail or try to exploit the MAS for their own purposes without reciprocation. In order to monitor agent behavior and enable selection of trustworthy cooperation partners, trust or reputation management services can be applied. As there is no central control in an open MAS and it is completely distributed these services themselves have to be distributed. This paper proposes a fully distributed reputation management service for open MAS based on peer-to-peer technology (especially distributed hash tables). A Java-based implementation of that service, which is intended as a plug-in for multi-agent platforms, is also described.